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  1. Hi Nora, whats the best thing to do if I lost my BDO kabayan passbook? and how can I send money in the Philippines since I lost my passbook?

  2. Hi Arjulie, it’s only you who can have your passbook replaced, and it should be at your BDO branch. You can still deposit into your account, if you still have your atm card, but I think there’s a risk that somebody might be able to withdraw using your passbook (if they can duplicate your signature). Does your Kabayan has a balance? You need to report the loss to BDO if there’s a big balance. https://www.bdo.com.ph/contact-us or call 631-8000
    You can send money to your family through a BDO remittance partner there for Cash Pickup at any BDO branch here (no need for BDO account). Or you can ask your family to open their own BDO account so you can send to their account.

  3. Hi nora im here in saudi my passport and my atm with me..there’s no problem I can deposite my accnt here?

  4. Hi ailyn, yes, if you’re sure your account is active, you can remit to your account through a BDO remittance partner.

  5. Mam..just want to ask im currently in taiwan and i need to withdraw on my kabayan savings account..can i withdraw it here in taiwan?

  6. Hi anne, does your atm card have a Mastercard logo? Find an atm machine with Mastercard or Maestro logo and try making a balance inquiry. Balance inquiry fee is 1 US dollar; withdrawal fee is 3.5 US dollars. Sometimes though, the Mastercard-BDO link does not work.

  7. hi good day just want to ask im here in Saudi pero kelangan q ienroll ang account ko pwede q ba ienroll using the sabb or any bank here?

  8. Hello! Ma’am Nora.
    mgjoin ako sa isang business partner po ng business na eto ang BDO pg andyan k sa pinas ibigay nila BDO Cash card,pg pang abroad nman china trust ATM card po,ayaw q kumuha bago account pwidi bang eto kabayan account q gamitin ko papasok nman po kaya ang kita ko kung sakali? Many thanks!!

  9. Hi melbs, yes, your Kabayan account can accept over-the-counter deposits in the Phils or online transfer (if enrolled by your partner in her BDO account). But you need to remit to your Kabayan from abroad at least once a year to comply with their Kabayan requirement.

  10. Good Day Miss Nora

    i have bdo kabayan account (mastercard) i use it on online buying.
    how will my payment be returned or refunded.?


  11. Hi alexa, have you used successfully your Kabayan account before? Because I know that Kabayan account can’t be used to purchase online. Make a balance inquiry at an atm machine there with a Mastercard logo to check your balance.

  12. gud pm,,
    un sister ko po pinag open cla ng agency ng bdo kayan account tpos my pasbuk at atm cla..dinala nya un ng umalis xa at pinag open nya acount d2 sa pinas kabayan din po…
    ang tanung ko lng pareho kmi my pasbuk at atm,,pnu nya aq padadalhan po ng remittance..mgkaiba kmi ng acount eh..
    tsk po ask ko lng sb nya un amo nya n lng pupunta sa banko nya para i deposit ang sweldo nya..pwd ba xa mg balance inquiry sa celphone lng since hindi xa nkakalabas ng bhay?..salamat po

  13. gud pm,,

    ask ko lng sb nya un amo nya n lng pupunta sa banko nya para i deposit ang sweldo nya..pwd ba xa mg balance inquiry sa celphone or online lng since hindi xa nkakalabas ng bhay.salamat po

  14. good day miss nora

    yes, i have used it successfully last time buying on (souq.com). and just last week i purchased again, and it went succesfull. but after 3 days, the online shop cancell my order and refunded the amount of the item. i also inquire to their support that it will take 3-5 days to credit it to the bank. so, is that possible that they can credit that to my kabayan account?


  15. good day miss nora

    adding to that, up to this momment, it is not yet credited to my account. :(

    thanks again

  16. Hi Ms Nora,

    Tanong ko lang po kung anung magandang paraan para ma verify ko yung Paypal ko po, ayaw ko sa EON kasi po pang verify lang naman tapos yung kabayan account ko yung ililinked ko sa paypal once ma withdraw ako,dba pwde po yun?eon kc ay annual fee yun eh..verify lng need ko po kasi nabasa ko dito na pwede din PAYPAL to KABAYAN SAVING ACCOUNT mag withdraw or transfer ng money!Sana may ibang way at ma guide nyo po ako! Salamat po ng marami..


  17. Hi yari, your sister can only make a balance inquiry through her cellphone if her phone is a smartphone and if it’s Internet-connected and if she has registered her BDO account with BDO online system when she was here in the Phils. If you like, you can ask your sister to talk with her employer so she can ask her employer to give her part of her salary and deposit the rest to your Kabayan account.

  18. Hi alexa, if souq.com was able to get money from your Kabayan through Mastercard, then it should be able to return the money to your Kabayan through Mastercard. I’m really puzzled that you were able to use Kabayan for your online purchase. You can also call BDO.

  19. Good Day Ms. Nora

    Thanks. actually it is already credited to my account just this morning. :)
    yeah i really did purchase using it. it seems like my kabayan account with mastercard is a prepaid credit card. lol. :)

    anyways thanks again.

  20. Hi alexa, that’s great. I believe you when you say you were able to use your Kabayan to purchase online. But I’m puzzled because even BDO officers say we can’t use Kabayan for online purchases. And many have commented here they aren’t able to use Kabayan for online purchases. Is your Kabayan new? Did you open it here in the Phils or there abroad? is your average daily balance more than 50k or 100k?

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