Philippine Prudential Life Insurance Company

June 8, 2018:

Thank you very much, Jun P., for patiently replying to all those asking about PPLIC.
You’re a big big help to them and to me. We can’t thank you enough. 


Updated  March 3, 2018:

Thank you very  much, Jun P., for updating us here:

Latest NOTICE to the Public from the Insurance Commission, published in the March 2, 2018 issue of Philstar:

Notice is hereby given that Phil. Prudential Life Insurance Co. Inc. (PPLIC) previously placed under conservatorship and receivership for cause by the Insurance Commission is now due for liquidation. The Insurance Commission appointed Atty. Iris Sylvia Lucero Bonifacio as liquidator effective Feb. 7, 2018.Parties having claims against the company are hereby notified to file their claims under oath with the liquidator not later than 180 days from the date of the last publication of the notice on Mar. 16, 2018 or until Sept. 12, 2018 together with all supporting documents detailing the character, basis, and amount of each and every claim either personally or by mail directly to the liquidator’s address at 5th floor, AIC Burgundy Tower, ADB Ave. corner Garnet and Sapphire Roads, Ortigas Center, Pasig City or the Insurance Commission 1071 UN Avenue Manila, for consideration in the company’s liquidation pursuant to pertinent provisions of the Amended Insurance Code.Claims filed after Sept. 12, 2018 shall be barred forever and shall not be allowed to participate in any manner whatsoever in any kind of disposition, partition, distribution or settlement in the liquidation proceedings against the abovementioned insurance company.



According to Jun P. who has been contacting the Insurance Commission about  Philippine Prudential Life Insurance Company (PPLIC), the Insurance Commission has started the LIQUIDATION process for PPLIC on February 7, 2018.
insurance failure girl sad
LIQUIDATION of PPLIC means  tuluyan nang magsasara ang PPLIC at ibebenta na ang lahat ng natitirang assets and properties para merong pambayad sa mga claims against the company (claims ng planholders at creditors).  Thanks, Jun, for the definition.


According to Fel M, she emailed Atty. Iris Bonifacio, the liquidator of PPLIC, on Feb 21, 2018, and this email below was Atty. Bonifacio’s response. I am guessing that this email below is the standard email that Atty. Bonifacio emails to anyone emailing her asking about PPLIC. Thank you, Fel, for sharing with us Atty. Bonifacio’s response:

Dear PPLIC Policyholder,
Philippine Prudential Life Insurance Corporation (PPLIC) had been placed under liquidation by the Insurance Commission and appointed the undersigned as the Liquidator of the company. The Liquidator took her oath of office on 07 February 2018.

With the current financial position of PPLIC, it is in the condition of insolvency as defined under Section 200 of the Amended Insurance Code, that states:

xxx “The term Insolvency means the inability of an insurance company to pay its lawful obligations
as they fall due in the usual and ordinary course of business as may be shown by its failure to maintain the solvency requirements ” (emphasis and italics supplied.)

It is for this reason that PPLIC was placed under liquidation since the Insurance Commissioner had determined that it is insolvent as defined in the Insurance Code. It cannot resume business with safety to its policyholders and creditors and as public interest requires, ordered its liquidation. The Commissioner had designated a Liquidator who, with convenient speed, reinsure its outstanding policies, convert the assets of the PPLIC to cash, sell, assign or otherwise dispose of these to the policyholders, creditors and other parties for the purposes of settling the liabilities or paying the debts of PPLIC. The Liquidator may also institute such actions as may be necessary in the appropriate court to collect and recover accounts and assets of PPLIC and to do such other acts as may be necessary to complete the liquidation as ordered by the Commissioner.

As Liquidator, I have to hire an IC-accredited external auditor to audit the financial statements of PPLIC and hire an accredited Actuary to determine the liquidation value of PPLIC’s liabilities to its policyholders and other creditors.

I must also take control of all the assets of PPLIC and convert the same to cash for its distribution according to the approved Liquidation Plan. Note that properties of PPLIC must be sold in a public auction or negotiated to at least three (3) prospective buyers so publication of the sale must be made. For club share to be sold, preferential rights of the club must be observed. For shares of stocks, the current market value will be the basis for the selling price.

In accordance with CRL Memo No. 10-2009 of the Commission, liquidation must should be finished within two (2) years from the date of appointment or within six (6) months from the date of the prescription period given through publication to claimants to file their claims, whichever comes later.

So, dear policyholder, please await the Notice that will be published in a newspaper of general circulation (usually the Philippine Star) for you to file your claim (s).

Atty. Iris L. Bonifacio


Instruction by the Insurance Commission to PPLIC planholders (as stated in the Insurance Commission’s Notice of Stay Order issued on September 18, 2017 regarding the receivership of PPLIC)

File and address your claims to:

Insurance Commission
Thru Atty. lris Sylvia Lucero Bonifacio
Suite 507 Pacific Center Building
San Miguel Ave., Ortigas Business Center
1605 Pasig City


Insurance Commission
Thru Atty. Iris Sylvia Lucero Bonifacio
1071 United Nations Avenue, Manila

What documents should be filed?
Wala pang na-release na formal Notice to the Public regarding Claim Filing, but while you are waiting, you can prepare your documents based on the list given to Danvil Planholders, as follows:

a. Policy Face Page
b. Contract Provision
c. Certificate of Full Payment (If plan has been fully paid)
d. Photocopy of 2 valid IDs (Passport, Driver’s License, PRC ID, SSS/GSIS ID, Company ID, PhilHealth ID and other government-issued IDs with photo and signature of the planholder)

In case of loss of any of the above documents, submit a notarized Affidavit of Loss.

NOTE: File photocopies, but be ready with the original copies.

The Philippine Prudential Life Insurance Company (PPLIC) was placed by the Insurance Commission under CONSERVATORSHIP on November 4, 2016.

PPLIC is no longer allowed to sell new insurance products pending compliance with regulatory requirements effective November 4, 2016.

Atty. Moises A. Balon has been appointed as Philippine Prudential’s conservator.

PPLIC policy holders can file their claims with the conservator together with all supporting documents detailing the nature of their claims, basis and amount of each and every claim, either personally or by mail.

Address of Atty. Balon:
Suites 305-309 3rd Floor
AIC Burgundy Tower
ADB Avenue corner Sapphire and Garnet Roads
Ortigas Center, Pasig City
Phone: 902-2330

Here’s a list of troubled insurance companies as of Nov 2016.


These notes below were written in 2010
Since Philippine Prudential Life Insurance Company is associated with Danvil Plans, we’re going to write some information about this company.  A lot of info here were taken from the website of the Insurance Commission.

Philippine Prudential is an insurance company; it is not a pre-need firm.

It is different from pre-need firm Prudential Life Plans Inc. whose license was revoked by the SEC in 2009. These two firms are not affiliated with each other.

Philippine Prudential is one of 35 life insurance firms  whose licenses have been renewed by the Insurance Commission every year for the past years.  Their newest licenses are for the license year 2009 to 2010.

Of the 35 life insurance firms, Philippine Prudential is:

  • 17th in ranking based on premium income as of December 31, 2009
    640,144,183  pesos
  • 17th in ranking based on first-year premium as of December 31, 2009
  • 22nd in ranking based on paid-up capital as of December 31, 2009
    123,807,730 pesos

As can be seen on both the websites of Philippine Prudential and Danvil Plans and in SM malls, the two firms use the same sales offices in SM Pampanga, SM Fairview, SM North Edsa, SM Megamall and SM Southmall.

Updated: June 8, 2018 — 6:35 am


Add a Comment
  1. ngayon ko lng nalaman about sa PPLIC..policy holder din ako. paano to may chance pa ba kaya ako mkkuha ng share ko. mg.submit ako ngayong ng mga documents ko. ang sakit isipin…parang mawawala lng yung pinaghirapan ko. d ko alam anong gawin next. almost fully paid din yun..nasa ibang bansa ako wala man lng notice letter pinadala sa bahay.

  2. Sa iba naman, matutong magbasa ng threads, nandito na lahat ng information na kailangan nyo kung paano kayo mag file ng claim. wag maging tamad sa pag backread ng messages.

  3. Pasalamat na lang tayo at may pag asa pa tayo makabawi kahit paaano, kesa sa totally wala tayong makuhang return or refund.

  4. ErlindA bausing delrosario

    Good am po ako si erlinda bausing delrosario Hindi pa ako naka pag filled claims document

  5. Ano long Balita sa claims natin… Tagal narin

  6. ang sabi by february pa daw malalaman kung anong magiging decision? Napaka unfair di ba?

  7. Good day all, may balita po ba kelan natin makukuha yon nmoney natin? Tagal na rin yan, naka time ako ng refund letter last Gen 28,2018, pero until now walang balita? Baka pwede tayong gumawa ng group chat.

  8. Good day all, may balita po ba kelan natin makukuha yon nmoney natin? Tagal na rin yan, naka time ako ng refund letter last Gen 28,2018, pero until now walang balita? Baka pwede tayong gumawa ng group chat.

  9. Hello Maja

    Mag backread lang tayo andito lahat ng kasagutan sa tanong mo. Please see AIKA’S POST nung July 9, 2019 at 3:06 PM andun lahat dapat gawin ng late filers at kung ano kakailanganin. MALAKING PASASALAMAT KAY AIKA para sa mga impormasyon binahagi niya. Tulong-tulong tayo dito.

  10. Ngayon ko lang po nalaman ito. Papano po mag ke claim? And nabasa ko po na may deadline. Papano po sa mga policyholder na ngayon lang nalaman?

  11. Marissa M. Sumawang

    good pm po. Ask ko lang po kung saan ko po ma claim ung refund ng educ plan ng anak ko. San ko po makikita ung list ng amnt na ma claim ko.layo po kc kami.salamat po.

  12. Hi,pede po kayo tumawag or mg email sa insurance commission backread na lang po, sila ang mag forward ng email mo sa prudential. And wait lang po kayo sa reply ng prudential para sa instructions to submit the required documents.Mabilis naman sila sumagot, hopefully makakuha ako kahit papanu.. or bibigay kaya nila yong total contribution natin? Samahan natin ng dasal.

  13. Hello Mai

    Thank you so much for your info. Malaking tulong sa lahat ng policyholders waiting for refund-isa na ko dun!
    Alam ko na maraming nakatutok sa issue ng PPLIC kasi nung kalakasan niya umabot sa 1.8 million ang kanyang policyholders ayon sa kanyang brochure.

    Para sakin useless na rin tanungin kung kailan ang claims payment kasi WALA RIN NAMAN MAISASAGOT ANG LIQUIDATOR O INSURANCE COMMISSION. Nakakalungkot lang malaman na hanggang ngayon pala wala pa rin appointed actuary at auditor. Ang higit na apektado dito ay ang mga nangangailangan na agad ng kanilang refund. Gaya ng nasabi ko noon pa – WE CAN ONLY HOPE FOR THE BEST AND IT MAY TAKE SOME TIME.

  14. Gdpm po,kailan po ang claim nang money ko?.I termanated my policy after 5 years of paying at fully paid po ito.these was last march 2016 b 4 the closure po.they told me to wait mga 4 months.until now wala akong na recieve,hanggang toloyang nag close sila.walang nag reply sa email no reply sa telephone po..thanks.this is Marivic Lee from mindanao

  15. Hi to everyone in this thread. Nag hahanap din ako ng any info on the liquidation status of PPLIC and I’m so thankful I landed here. I got Atty. Iris email and sent a letter to her. This is her response.

    On Wednesday, July 17, 2019, 01:54:36 PM GMT+8, Yahoo Mail.® wrote:

    Dear [redacted],

    I cannot give you the exact date when you and other policyholders will be paid for the following reasons:

    1. the Actuary has not yet been appointed by the IC. The Actuary will compute your policy value.
    2. the Auditor has not yet been appointed by the IC. The Auditor will still have to audit the expenses of the previous owners/officers of PPLIC as well as the expenses of the current ones.
    3. The properties of PPLIC are to be sold at public auction.

    You may be paid in tranches depending on what assets are already sold.

    We hope you are patient in being paid by the Insurance Commission.

    Atty. Iris L. Bonifacio


    So ano sa tingin nyo. Makukuha kaya natin ang cash value natin anytime next year or malabo? Do you think the IC is doing anything about this?

  16. Hi Aika, surely this is helpful to all who have not filed their claims. Thank you very much for sharing important information. Super helpful!!! Will add your info to the post later.

  17. Paano makuha yung refund ko Nasa province Ako.

  18. Paano makuha yung refund ko? Nasa province Ako.

  19. Hello po! para sa mga late ng nalaman about liquidation status ng PPLIC kagaya ko, wag po kayong mag alala.pwede pang maihabol yung pag claim. Nalaman ko lang tong issue with PPLIC last friday 07/05/2019.I was not informed in any way about the company’s status kahit updated lahat ng contact details ko with them.I’m an OFW based in KSA. Eto po ginawa ko at sana makatulong sa ibang kagaya ko na hindi nakapag comply dun sa required timeframe ng commission which is before Sept 12,2018.

    – Una tumawag ako sa PPLIC using this number (+632)90223300 local 4009, I was able to talk with Ma’am Melody of PPLIC and gave me the instructions to send via email the following:

    a. letter requesting for claim and yung reason bakit di nakapag comply sa deadline ( well in my case sinabi ko na I was not notified thru mail,email,text since lahat na man ng contact info ko is updated and currently out of the country )
    b. certificate of full payment/ policy/ statement of account
    c. 2 valid IDs

    all of the above mentioned reqts, i.send lang yung scanned copy or kahit picture lang sa phone basta clear copy to this email address: and send copy/CC: also the ff email add:

    Then Monday, I made a call to Insurance Commission Manila using this number (632)523-84-61 local 127/103. Palaging busy yung line kaya tyaga tyaga lang sa pag hintay until may naka usap ako from IC, explained my situation and binigay nya saken tong direct phone number: (632) 354-0991 kac cla daw direct na nag aasikaso ng PPLIC claims. Finally may nakausap ako from CRL, she checked the email i sent last friday kac naka cc yung, she acknowledged the email and forwarded it to Atty.Bonifacio. The following day may na receive akong email from atty.bonifacio stating na they received my complete documents for claim and forward din nila sa PPLIC with instruction to wait until when policy holders will be paid which will be posted in IC website

    Sorry mejo mahaba ‘tong post ko. Sana makatulong. God Bless everyone.

  20. Ako po si marivicLee from mindanao,kailan ko po makuha ang pera ko? After i fully paid na hulugan.i terminated it after one year.pagnpunta ko sa office nyo sa cagayan de oro city ito po ay nag close. Papuntang manila ay mahal ang pamasahi.gusto ko kasi pag pomonta ako sa manila ,makuha ko kaagad pera ko, hindi na pabalikbalik,kasi mahal ang plane tiket.thank u po.pls reply po.salamat

  21. Hello po,

    Pano ko po makukuha ang refund ko po? Paki advice naman kailangan kasi anak ko sa pag aaral nya s college. Wala pong work asawa ko ngaun. Full paid po ako at dapat naggamit na ang anak ko s pag aaral. Nakikiusap po ako kailangan k po sa pag aaral ng anak ko po. My contact number 09284945763. Please I need asap po. Ty

  22. Kakauwi ko lng d2 sa pinas, ano gagawin ko?
    Pano ko marerefund pera ko?

  23. good day ngayon ko lang po nalaman na magsasara na pala kasi ofw po ako what action do I need to do??

  24. Hello Jennycor

    Past due na po ang pag file ng claims. Try contacting the Insurance Commission kung ano posible remedyo.

  25. I’m an ofw at ngyon ko lang po nalaman ito, last February 2017 po ako nag-file ng cancellation of insurance policy at makakakuha daw po ako ng 102,000, this is my last conversation sa isang branch associate, ano po ang pwede kong gawin para mag file ng claims?

  26. Christian mangaoang

    Paano po mag claim at saan po ung location nila salamat po

  27. Hello Armida
    Kung nakapag claim ka na ng policy mo QUITS na yun unless meron ka pa other claims

  28. Hi po. I just read this today. Good information po. Thank you. Paano po kung nakapagfile na po before at nakaclaim na, panibagong filing po ba etong nakasaad sa blog? Salamat po.

  29. Hello Joy
    Wala pa pong date ng release ng claims. posible early next year pa.

  30. hi po may exact date na po
    ba kung kailan na natin makukuha ang pinag paguran nating pera,, wla pong work ang asawaa ko now and need ko po sa school
    po ng dalawa kong anak,, sana po makuha ko napo salamat and GodBless po

  31. ngyon ko lg po nkita yun note n to, d b dpat ng email cla s mga client nila, before twag ako ng twag s customer service nila, ring lg ng ring, ngpunta rin ako s opis nila pti s opis nila s mall srdo n, kht txt man lg wla nmn po cla advise man lg, kung concern tlg cla s mga client nila,, sna my gnwa din cla….

  32. Sir ngayon ko lang nabasa ito kasi last week pa ako nag e email sa phil prudential walang reply..

    Papano po yong insurance ko due na ng sept for maturity.

    May oag ada pa ba po na maka claim ako

  33. Marielyn deiparine

    Gud eve sir, please tulungan nyo po ako, ngayon ko lng po nalaman to. Taga cebu po ako, wla po akong natanggap na notice about sa closure ng pplic.

  34. Marielyn deiparine

    Hello sir,huhuhu, ngayon ko lang po nalaman ang notice na ito, policyholder po ako na natapos na noong 2015

  35. philippineprudential at

    change the “at” in to @

    they are not posting messages that has email addresses.

  36. if I posted email addresses i get “Your comment is awaiting moderation.”

  37. Here are the emails:

    Philippine Prudential
    Atty. Iris Bonifacio ,
    Conservatorship Receivership Liquidation

  38. I posted the email addresses of Philippine Prudential Life and Atty. Iris, but I think the moderator did not approved it.

  39. Hello Roseller
    Try mo na lang puntahan ang last known office address ng Pplic sa Burgundy plaza ortigas kung bukas pa. 2018 pa kasi under liquidation ang Pplic

  40. hi there! please help me naman po kung anu po contact number or email number ng Philippine Prudential Life. As per the instruction po ng insurance commission, pwede daw po humabol p ng claims pero di ko makontact po ang prudential life kasi kelangan ko ang statement of account kasi fully paid na po ako since january 2018. Wala kasi sila notice na pasara na pla sila kaya nalaman ko lang a few days na magsasara na. thank you


    Sorry po now ko lng po nalaman ito hanggang kailan po ito

  42. meron na po bang naka claiam ng refund sa PPLIC

  43. Good day to all:
    katatawag ko lng at para po sa mga di pa nakukuha ang refund tawagan nyo lng po ang tel bigay nyo lng ang contract no. nyo.
    God Bless

  44. Hello Sheryl

    For any concern regarding PPLIC tumawag ka lang sa Insurance Commission. Sigurado may sasagot.

  45. Hi,

    Bakit wala na pong sumasagot sa emails and phone calls. Ano na po status ng claims namin?

  46. Hello joy
    Sa pagkaalam ko thru cheque ang payment ng claims at by batch and by set ang distribution ng insurance commission or liquidation committee

  47. Hi Sir Jun, paano po natin makukuha ang claims natin? through cheque po ba ito or need natin magbigay sa kanila ng bank account number para dun nila maihulog ang pera?

  48. Concern Policy holder

    Bakit na delete iyung ibang comments dito?

  49. Welcome Jo. Good luck on your claim.

  50. Thank you sir Jun.

  51. Hello Jo

    My advice is for you to call the Insurance Commission, office hours Mon-Friday, and tell them about your case with PPLIC. PPLIC was put under liquidation February last year and deadline for filing claims WAS ONLY UNTIL SEPT. 12, 2018 as per notice of liquidation committee, Tel nos of Insurance Commission is on their website

  52. hello po i am from Leyte. ngayon ko lang nabasa itong issue about PPLI since i plan to encash my contributions na sana for emergency purpose. I have already paid up my policy last oct 2014. do i have any chances to get back the mney ive paid? any forms of advice is highly appreciated.

  53. So final n b yan s feb.2020 makuha ang pera…

  54. Eto sabi:

    Policyholders can expect to be paid after February 2020, the end of liquidation. By that time, the appointed Actuary should have computed your policy value vis-à-vis the sold remaining assets of PPLIC.

  55. Ask ko lang po kung kailan nila ibibigay yung pera na nahulug ko, amounting to P82,895.27? Nagfile po ako last April 13, 2018, with Policy # E20R000994

  56. I don’t know whether it’s just me or if everybody else encountering
    problems with your website. It seems like some of the text on your
    content are running off the screen. Can somebody else please provide feedback and let me
    know if this is happening to them as well? This could be a
    problem with my web browser because I’ve had this happen previously.
    Thank you

  57. Mae,

    email mo si Atty. Iris bonifacio (, i-copy mo iyung insurance commission ( at at iyung email add ng Prudential ( i-attached mo iyung scanned copies ng Certificate of Full Payment, Statement of Account, at valid IDs (2 ini-attached ko).

    sabihin mo na updated naman cp nos., address at email mo pero wala ka na received na notice from PPLIC at ngayon mo nga lang nalaman ito. Hope mag reply si Atty Iris sa iyo. Goodluck

    Luckily, nag reply sa akin si Atty. Iris at ni-forward nya iyung email ko sa

  58. Hello Mae,

    Lahat po ng apela ay idirekta na lang sa Insurance Commission

  59. Ngayon ko lang po nalaman na naliquedate na PPLIC, policy holder po kaso ako, completed payment and waiting na lang for maturity. Pls advise pano po gagawin at kanino po pwede lumapit para umapela. Pls advise us

  60. Meron po ba dito nakapag try mag file ng claim kahit lagpas na sa cut-off na September? ngayon ko lang din kasi nalaman itong situation na ito at nde ko alam kung ano na gagawin ko 🙁

  61. Hello Glenn,

    Nakalipas na kasi ang deadline for filing. Maliwanag na nakasaad sa rules ng Liquidation Committee ang deadline at kung ano kahihinatnan pag di umabot sa deadline. Sapat na panahon din naman ang binigay ng liquidation committee para dito. Kung ako sayo Glenn, punta ka na lang ng Insurance Commission at try mo mag-appeal sa kanila.

  62. Hello po..please help ngayon ko lng nalaman.lampas
    Na ako sa deadline. Ani po ba pwedeng Gawin?
    Natapos ko po bayaran yung 5years policy ko..




    Always welcome. Keep up with your good work.

  64. Hi again Jun, I can’t thank you enough for your efforts in responding to other planholders’ concerns 🙂 Always grateful

  65. Hello again Arcelie,

    Pwede mo tawagan ang Insurance Commission kung andun name mo sa list ng nag-file ng claims. Meron sila listahan. Call them weekdays, office hours and tell them about PPLIC, may sasagot na sa mga katanungan mo. Pasensya na Arcelie, medyo hesitant ako magpost ng cell no. ko dito kasi public ito. Pero sumasagot naman ako agad kung alam ko rin lang ang sagot.

  66. Sir thanks for the reply but my question is, did they receive my documents, kasi yong iba nag reply sila na wait for 2 years pero sa akin wala kaya I wonder if right person ba ang nakareceived sa documents ko,pwedi ba sir ibigay yong celnumber ninyo, Parang matawagan kayo if may queries kami, thanks

  67. I’ve sent my documents for refund of my policy through lbc, it was received by RJ Antonio last July 4,2018,but until now there’s no feedback yet it was written in my letter my contact number,please send me some feedbacks

  68. Hello Arcelie,

    There is absolutely NOTHING WE CAN DO BUT WAIT. As explained by the liquidator and Insurance Commission, the whole process may take some time-about 2 yrs. All of us policyholders are on equal footing – WAITING. Unawain na lang natin. Patience is virtue.

  69. I’ve sent my documents for refund of my policy through lbc, it was received by RJ Antonio last July 4,2018,but until now there’s no feedback yet it was written in my letter my contact number, I will give you now my email ad

  70. Hello Ryan,

    Ang makakasagot na lang ng tanong mo ay ang liquidator si Atty. Bonifacio so ang maiadvise ko sayo mag-email na lang sa kanya ang lahat ng katanungan

  71. Sir
    Paano naman po kami na nahuli na sa balita here abroad. Ngaun lang po namin nalaman?

  72. Since Dec.2013 po ako policyholder and nakabayad pa ako ng annual payment ko last jan.2018, anu po pwede gagawin until Sept.12,2018 nakita ko na kylangan naka file na ng claims.

  73. Hello po,now ko lng nalaman about the issue of company policyholder po ako since 2015 at nakapagbayad pa ako last jan.2018 anu nlng po mangyari sa hulog ko hindi po ako updated dahil annual po ang payment ko.I need help about this.

    Thank you!

  74. Diana Mae Hisoler Amadeo

    Hello po sir..kakabasa ko lng po nito, ofw po ako frm saudi..policy holdr po aq snce 2012 untl july ngbbyad padn po ako, hndi po ako nainformd na mgsasara na po pla ang insurance. Ano pong pwedeng gagawin ko? Hanggang sept 12 lng nkalagay dto.. Pwd pa po ba umapela?

  75. Hi Sir Jun,

    Noted on this. I also called Insurance Commission a while ago and they gave me also an email address where I can send my letter and requirements.

    I already sent the email and yes, we’ll just wait for the reply.

    Thank you very much, Sir! Hoping for the best for all of us.

  76. Hello RM,

    If you have emailed your claim letter and requirements to Atty. Bonifacio today, then just wait for her reply. Your email is dated and sent in realtime so I see no problem with the deadline. Moreover, you have sent it to the appointed IC liquidator who is fully in-charge of the process. No worry RM, maybe she has not found the time yet to reply or her inbox is full.

  77. Hi everyone,

    I know that the deadline is today and I am literally beating the deadline. I have only known of the concerns and issues yesterday. I have emailed all requirements to Atty. Bonifacio but she has not replied yet. How or where can I ask for help in submitting my requirements today? Do you have any contact or email address that I can keep in touch with? I cannot submit them personally because I am on field work in Palawan.

    Thank you for your response.

  78. Thanks sir Jun.. Nasend ko na po claims ko khapon ky Atty. Bonifacio.. Nagpapasalamat rin ako kc maxadong accomodating c atty.. ngrereply tlga xa kc my kulang ung napasa ko… Hope for the best!

  79. REMINDER AND FINAL CALL to all PPLIC policyholders that the last day for filing claims is tomorrow, Wednesday, Sept. 12. Hoping for the best outcome in our case. GOODLUCK TO ALL OF US POLICYHOLDERS !

  80. Hello DM Genise,

    Wala pa list na nilalabas ang IC sa mga APPROVED CLAIMS kasi kasalukuyan pa lang nag-evaluate ng individual claims. Matrabaho yun dahil sa dami kasi isa-isang binubusisi ng IC. Ang meron lang ang IC ay list ng FILED CLAIMS pero hindi naka post sa website


    Hello po,

    May link po ba kung saan makikita ang names nang na approve na claims? I saw this link posted below but kung may specific link sana mas okay. Thank you po.

  82. Thank you ulit Sir Jun. Puntahan ko na lang cguro sa office nila. Di ko na mahanap ung policy ko mismo, puro lang resibo ung sa akin. Wala din akong certificate na complete na ung payment. Baka pwede namang makakuha ng kopya sa office nila.

  83. Dapat lang na open sila Francis till the deadline for filing to assist all affected policyholders

  84. Thank you Sir Jun! Open pa naman po ung main office ng PPLIC sa Ortigas db? Ung AIC Burgundy Empire Tower, 1908 ADB Ave, San Antonio, Pasig, 1605 Metro Manila, Philippines?

  85. Hello Francis,

    YES meron nag-email, meron nag slow-mail, meron din personal na nagfile ng claim sa liquidators office at direct sa Insurance Commission. Beat the deadline.

  86. Tama ba intindi ko sa case ni Ann noong Aug 21 nya na post na pwedeng i-email ung claim kay Atty Bonifacio together with the requirements? Ngayon ko lang nabasa ito and I am a fully-paid plan holder.

  87. Hello May, lahat ng kasagutan sa tanong mo ay nandito na lahat sa blog. Mag back-read na lang. Habol ka sa deadline

  88. OMG!!!! now ko lng to nabasa… Im from North Cotabato. Pano ko isubmit ung claims ko.. Sa kaninong email Add..? AT ano2 ung dapat na iattach na documents.. Pls help…

  89. Welcome Rowena

  90. thanks sir jun..abot nman po ko if tuesday and wed ko aasikasuhin db?d po kc ko available ng monday.
    thank you po.

  91. thanks sir jun..abot nman po ko if tuesday and wed ko aasikasuhin db?d po kc ko available ng monday.
    thank you po.

  92. Hello rowena,

    Closed ng sunday ang office ng pplic. Try mo sa monday but better hurry kasi hanggang sept. 12 lang ang filing ng claims

  93. hello po ba ng sunday ung sa ortigas.ngaun ko lng po kc nlaman.please help po.what to do po?

  94. Hello again Adelfa,

    Kung kailanganin ng Insurance commission ang original para mai-process ang claim mo, i-turm over mo na kasi sila naman ang nag-handle ng liquidation process. Mag-retain ka na lang ng photocopies pero ipa-date stamped mo sa IC para alam mo kung kelan nila nireceive.

  95. kinukuha po ba nila ung origal document sa insurance comision? pano po yan kung kunin wala nko hawak na orignal.

  96. Hello Adelfa,

    Ito ang email address ni Atty. Bonifacio. Pwede mo ilapit sa kanya ang lahat ng iyong concerns. Kung nagfile ka ng claim nung conservatorship period na nagsimula nung Nov. 4, 2016 ang dapat na nilagay mo sa claim ay full refund with computation and supporting documents. File mo na lang uli pero direkta mo na sa Insurance Commission. Malapit na DEADLINE FOR FILING- Sept. 12.

  97. pano po ba malaman kung nkasama ka sa file ng list of claimnant pwd po ba malaman ang email add ni attty.bonifacio, pumunta po aq dun sa office ng ortigas nung 2016 pa at my pinasulat skin na letter cnaad dun na gusto ko makuha na ung mga hinulog ko pero pinilit nila ko na sa cash value lng daw ang makukuha ko 4yrs pro lugi p rn ako kc halos umabot ng hund. ung nahulog ko,laki ng lugi q s cash value,ang sakin nmn bkit d nila pwd maibalik ung kabuoang hulog ko nlng kc wala nmn kaso sakin ang pagbaksak nila, continues nmn aq maghulog debit pa sa bdo q, ang sabi ng mga tao dun nasa contrata daw un kaya sa cash value daw ang makukuha q, kaya ayun mapilit cla kaya un ang nailagay q, pro kung sakali po ba pwd ko pmakuha ung fullpayment q kc dna daw pwd mag file uli kc nkfile nko pwd raw magreklamo nlng aq pag releasing na.,

  98. Hi Everyone,

    Nagsubmit n yung brother ko two months ago.. ang nagreceived ng docs ko si Jeffrey Altmera I hust want to ask if sya rin b nagreceived ng mga claims nyo?

    nagbigay sila ng update n ang release ng payyment naten is feb 2020 b.. may nareceived din po kayo ng ganito info.

    thanks in advance..

  99. Hello again Anne,

    Pag nagliquidate ang isang company ang umiiral na ay FAIR AND EQUITABLE RETURN TO ALL POLICYHOLDERS, so dapat talaga nung nag-file ka ng claim ang hiningi mo ay FULL REFUND OF ALL PAYMENTS MADE. Talo ka kasi pag cash value lang ang hiningi mo. Baka wala pa yun sa kalahati ng naibayad mo. Ang ma-advise ko sayo Anne ay i-refile mo yung claim mo DIRECT NA SA INSURANCE COMMISSION at indicate mo na ang hinihingi mo ay FULL REFUND OF ALL PAYMENTS MADE. (Compute mo lahat). Attach mo na rin PHOTOCOPIES OF FIRST AND LAST RECEIPTS KUNG MERON KA HAWAK.

  100. Hello Sir Jun,

    May assurance naman po bang makukuha pa rin ang claim at kung magkano ang nakadeclare?
    Actually, kinancelled ko po kasi ung Policy ko after 3 years na hulugan dahil nga nalaman ko na under conservatoship na si PPLIC. So ung nakadeclare na claim ko is ung Cash Value for 3 years equivalent since un ung nasa Policy ko. Nung nagpunta po ako sa Insurance Commission pinapasulat sakin ung lahat ng nahulog ko pero since may letter of cancellation ako, ang nakalagay na Cash Value ung kung magkano ang nakadeclare lang sa Cash Value. Hindi ko po kasi alam. Dapat pala hindi ko na lang pinacancelled para mas malaki ung nadeclare kong claim or possible po bang maclaim ko pa rin lahat ng nahulog ko?


  101. Good evening Sir Jun. Noted po ?. Thanks a lot po sa help. God bless po

  102. Hello again Glaiza,

    YES pwede din magsubmit ng docs dun (PHOTOCOPIES LANG) but bring original for validation. Pwede rin magtanong ng magtanong Glaiza (Kahit ilan !). Basta alam ko sagot, bibigyan ko kasagutan.

  103. Many thanks po Sir Jun. Pwedeng po kaya dun n din po ako magpasa ng docs sa kanila instead sa UN? Sorry sir andami ko pong tanong.

  104. Hello again Glaiza,

    YES meron pa naman staff ang PPLIC to entertain queries. Andun din kasi ang office ng Liquidation Committee to process claims. Mas ok kung WEEKDAYS KA MAGPUNTA. Baka kasi hindi na sila nag-office ng weekends.

  105. Good pm po Sir jun
    May mag e entertain pa po kaya sa main office ng PPLIC regarding soa? Thank you very much po

  106. Hello Sir Jun
    Thank you po for the help. Buti open pa po pla sila dun. Noted po.

  107. Hello Glaiza,

    Best thing to do is go to the Head Office of PPLIC in Ortigas to have your payment records checked.

  108. Sir Jun,
    Good pm po. Natapos ko na po hulugan yung policy ko for 5yrs. Pero hindi po nagpadala sakin ng soa si phillipine prudential life. Possible po kaya makakuha ako ng soa kay prudential life? Thanks

  109. Hello Anne,

    YES ganun talaga katagal ang liquidation process. Medyo mabilis na nga ang 2 yrs. kasi ung ibang nagliquidate umabot pa ng mahigit 5 years.

  110. Hi,

    Nakapagfile na po ako nung June ng claim. Ang sabi ng Insurance Commission is after 6mos but up to 2 years bago makukuha ang claim. Ganun ba talaga katagal ang liquidation process?

  111. Hello again Winzon,

    Ang insurance policy ay kontrata. nakasaad din dun ang FORFEITURE PROVISION – na kapag hindi nabayaran ang premium sa takdang oras at LUMAGPAS SA GRACE PERIOD NA 31 DAYS, ma-forfeit na siya at mag-lapse. Pag ma-forfeit, ang nakakalungkot Winzon wala na talagang makuha.

  112. Gud Pm sir Jun.. ibig bang sabihin walang makukuha kahit piso kapag nagLapse????

  113. Hello Donna,

    CLEAR PHOTOCOPIES lang ng required documents ang kelangan isubmit in filing a claim. ORIGINAL DOCUMENTS AND ID’S are only needed for validation. Hindi mo kelangan isubmit.

  114. Hi po.. nagsend po ako requirements (policy, confirmation, soa, 2 ids-passport copy and sss copy) thru LBC naka address po sa insurance commission thru atty bonifacio… after 5 days po may nagtext po sa akin claiming na from pplic po sinasabi po na to complete my requirements for filing a claim need ko daw po i-send ang passport ko.. i am wondering kung bogus or fake tong text bakit need ko pong send passport ko he paalis napo ako papuntang Dubai..please advise me

  115. Hello Winzon,

    Lubos kaming nakikiramay sa pagpanaw ni Mama mo ha! Sa nailahad mo nak a payroll deduction arrangement ang premium payment ni Mama mo sa PPLIC. Dapat ma-check mo lahat ng kanyang payslips kung bakit ang huling bayad nya ay 2015 samantalang 2017 lang kamo nagretire si Mama mo. Unless kusang ipinatigil ni Mama mo ang kanyang premium payment at ayaw na nya ituloy. MAGLA-LAPSE ANG POLICY wINZON KUNG HINDI ITINULOY ANG PAGBAYAD

  116. Greetings!
    Need Help lang po.. Galing ako ng Philippine Prudential Life Insurance kaninang hapon,magkiclaim sana ako ng insurance ni mama. Sinasabi nila na wala daw c mama makukuha dahil di na daw ni mama nahulugan.. 2015 pa daw ang last na hulog ni mama. at c mama eh nag retired na sa pagiging teacher last Feb. 22, 2017 pa dahil nagkasakit na cancer, ngaung taon namatay na c mama, June 16, 2018…Hawak ko po lahat ng Payslip ni mama.. nakita ko dun na ung payslip ni mama hanggang 2017 pa pero wala na ngang deduction ng PPLIC.. ano po ba ang dapat kung gawin?

  117. Hello Mac,

    Itanong ko lang kung ano MODE OF PAYMENT mo sa iyong policy? Kung monthly, quarterly, semi-annually or yearly ba?

  118. hello sir. pde pabang ma refund ung bnayad ko sa phil prudential life insu na 20k last oct 2016. bali un lang po naibayad ko after that hndi na po ak ngbayad sakanila.thanks

  119. Hello Rochelle,

    Kung makakapunta ka sa Insurance Commission dun meron claim form, pero kung hindi ka na makapag-travel dahil sa kondisyon mo gawa ka na lang claim letter na nagdedetalye ng NATURE, BASIS, AT AMOUNT ng claim mo. Attach mo lahat ng kelangang dokumento at i-send sa email add ng liquidator- (SALAMAT KAY ANN FOR THE EMAIL ADD).Diskarte mo na lang format bg claim letter na tiyak ko kaya mong gawin. Gawin na agad Rochelle kasi nalalapit na ang deadline.

  120. Hi there po. Ask ko lng po kng meron po bang PDF copy ng claim form na pwdeng idownload? Pra masimulan ko n rn po mgfile ng claim agst PPLIC. Dndiscourage po kc ko ng OB ko a wag nang mgtravel kc nsa 8th month stage npo ko nang pgbbuntis at maselan npo condition ko since umuwi ko from ksa. Hopefully po meron at pandagdag dn po sa pag-aalaga ng upcoming baby nmin. Salamat po

  121. Hi there po. Ask ko lng po kng meron po bang PDF copy ng claim form na pwdeng idownload? Pra masimulan ko n rn po mgfile ng claim agst PPIL. Dndiscourage po kc ko ng OB ko na wag nang mgtravel kc nsa 8th month stage npo ko nang pgbbuntis at maselan npo condition ko since umuwi ko from ksa. Hopefully po meron at pandagdag dn po sa pag-aalaga ng upcoming baby nmin. Salamat po

  122. Hello! Nakapagemail ako kay Atty.Bonifacio kahapon July20. Nakuha ko email add nya sa nameet ko na policy holder sa AIC Building at nagreply naman po sya agad. Inattach ko lang po lahat ang documents ko 1. Face Page of the insurance 2. statement of account ksi di po ako nakakuha ng cerificate of full payment kasi sarado napo office nila sa SM Pampanga 3. 2 government ID’s. Sabi po nya ifoforward nya email ko with attachments sa PPLIC for their records. Antay nalang daw po ako kc 2020 pa daw po matatapos liquidation process. Check nalang Insurance Commison Website for any updates. At least hindi napo ako pabalik balik sa AIC Building na lagi naman sarado sa tuwing pumupunta ako.

  123. Hello Elna,

    Pasensya na at hindi ko mawari ang tinutukoy mong PUT-UP MONEY na sinalihan mo kamo sa prudential. Baka ibang prudential ang tinutukoy mo kaya hindi ko masagot tanong mo ha. Ang topic natin dito sa blog ay Phil. Prudential Life Insurance Co. Inc. na insurance company.

  124. Hello Tobi_jay,

    Nalagay sa conservatorship ang PPLIC nung Nov. 4, 2016. Ito ang starting date kung kailan pwede mag file ng claim ang policyholder. Naka date-stamped naman ang claim mo pag nai-file mo within the period of conservatorship to receivership and to liquidation. According sa liquidation committee ONCE lang naman kelangan mag-file ng claim. Pwede mo naman iverify sa Insurance Commission thru phone call kung andun name mo sa list of claimants. Lahat tayong policyholders WAITING pa rin Tobi_jay.

  125. Hi Sir Jun,

    Thanks at sinasagot mo lahat ng questions and inquiry dito.
    Meron din ako question.. nag start ako mag hulog August 2013, then nag punta ako sa Main office nila sa AIC Burgundy Tower Ortigas last July 2017.
    Binayaran ko ung remaining months ko para ma kumpleto ko ang 4 years.
    and then nag claim na ako and canceling my policy.

    Same date which is July 2017 nag bigay ako ng mga needed documents and copy of ID’s and reason to claim.

    Since this march 2018 lang tayo naka received ng formal letter para sa pag claim.. kailangan ko ba ulit mag punta sa head office at mag claim ulit at mag pasa ng documents?

    PS: 1 year na wala parin ako balita sa claim ko last July 2017.

  126. Hi po! Sumasali ako dito sa prudential life insurance noong June 10,2015. Pero hindi ko na nahulugan buwan2x kasi wala na akong pera…..pwede ko na ba makuha ang aking put-up money? Please help me to!

  127. Hello Kat,

    Kung sakaling hindi ka sanay gumawa ng claim letter advise ko na dumiretso ka na lang sa Insurance Commission dala lahat ng required documents para mag-fill up ka na lang ng CLAIM FORM. Bibigyan ka ng claim form sa Insurance Commission

  128. pano po ang sample ng claim letter? i am writing for my husband,working abroad kasi sya at di sya aabot sa deadline na sept12. . s sept 27 p makakauwi. . sa akin nya sana ipapaasikaso. . auto debit ang premium nya at patapos n sana nya mabayaran nung nalaman nyan for liquidation n

  129. @ Ms. Michelle,

    Kung di po kinuha ang Claim letter. Saan po kukunin ang claim form, sila po ba magbibigay?


  130. Ang mahalaga Queenie yung documentary proofs ng first and last payments. Pag meron ka nun mas madali macheck ang payment history

  131. Sir jun

    Meron po akong mga OR pero hnd po completo , ok lng po ba yun?

  132. Ok maraming salamat po sir jun sa reply ..

  133. Hello Queenie,

    YES, kung auto-debit arrangement ang payment mag-print out ng LATEST statement of account as documentary proof. Kung may OR ka sana ng FIRST AND INITIAL PAYMENT mas ok para madaling ma-check ang payment history saka magkano na nabayad

  134. Hello po sir jun

    Itatanong ko lng po about sa statement of account kailangan po ba galing sa bangko kasi auto debit po yung payment ko. Nag check lng po ako sa online banking hnd ako nag print ngayon po if mag print po ako 3 months lng po ang pwd.

  135. Hello again Winzon,

    Ang contract provision ang nilalaman at mga nakasaad sa policy contract. Ito yung mga nakasunod na pahina sa policy face page na nasa harap ng policy

  136. Aw namention pala sa taas na pwede ang Affidavit of loss, okie sir Jun, anu ung contract provision sir?

  137. Maraming salamat po sir Jun, paano kaya ito sir, di namin mahanap ung policy ni mama eh, may magagawa po ba sir ang Affidavit of lost sa bagay na un?

  138. Hello Winzon,

    NAKIKIRAMAY KAMI SA PAGPANAW NI MAMA MO. Ang nananatiling bukas na opisina ng Phil. Prudential Life Insurance Co. ay ang Head Office niya sa AIC Burgundy Tower sa Ortigas, Pasig na siya rin nagsisilbing Office ng liquidator.

  139. Greetings Sir Jun!
    Ngaun lang ako nagresearch tungkol dito kasi namatay ang mama ko, sabi ni papa asikasuhin ko daw ung insurance ng mama ko sa Philippine Prudential Life Insurance.. Nasa Sorsogon po ako sir, meron ba ditong malapit na outlet or branch? Thanks!

  140. Hello again Michelle,

    Thank you din for sharing your experience and info with us.

    If ever na mag-release ng list of claimants ang Insurance Commission, I’m pretty sure it will be AFTER THE DEADLINE OF FILING on Sept. 12, 2018 when the list is finally completed and compiled. In the meantime, antay-antay lang tayo.

  141. Thank you po Ms. Nora and Sir Jun for this blog and the quick replies 🙂

    Share ko na din po experience ko in case na makatulong:

    Nag punta po ako ng Insurance Commission sa may UN Avenue kahapon para mag submit ng requirements.

    Ito ang kinuha sa akin:
    1. Policy Face Page
    2. Certificate of Complete Payment – they also took a copy of my latest statement of account indicating the dates and payments I made
    3. Contract Provision – hindi ako sure kung ano ito specifically, but they got the photocopies of (a) my initial hand-written application form, and (b) contract about paying my premiums. I even made photocopies of the Endowment Policy and terms ng riders, pero no need na pala.
    4. 2 valid ID – actually I submitted 3 IDs (because 2 had my maiden name, and 1 has my married name)
    5. Marriage certificate – I explained that I recently got married, so she told me that they will just use my maiden name for the processing, but when the check for the payment comes, they will put in under my married name.

    Hindi din pala nila kinuha iyong claim letter ko, but made me fill up a claim form (which I copied my letter in my own handwriting).

    After which, they gave me a copy of the claim form, and signed a letter forwarding my documents and request for claim to Atty. Bonifacio.

    I should see my name posted on the list, and to check this website for updates (, but also reminded me that the whole process may take about 2 years.

    Mabilis lang naman pala siya (less 20 minutes), or maybe I was just prepared with all the paperworks I had from PPLIC, and made photocopies of everything (there are several photo copy services pag baba ng UN Ave LRT Station).

    But when I checked the website they gave me, I cannot find the list of names (or maybe it’s not yet up? Anyway, I know that it’s also too soon to see my name on the list, but I was planning to bookmark it for future use, just like this blog)… Where am I supposed to find a list of names that was supposedly received by Atty. Bonifacio, and is already on process? Or from backreading, I should just call the Insurance Commission to confirm if my name is already listed?

  142. Hello din Michelle,

    Bago ang lahat CORRECTION muna tayo ha! HINDI PO SAKIN ANG BLOG na ito. Ang author/creator ng blog na ito ay si MS. NORA. So kung may dapat po tayong pasalamatan, sa kanya po at sa lahat ng nagbibigay inputs dito sa blog.

    Tungkol sa tanong mo na change from maiden to married name in your future IDs and documents, I would assume na ang nakapangalan sa policy mo ay iyong MAIDEN NAME na may documentary proof ka naman sa iyong MARRIAGE CONTRACT AT BIRTH CERTIFICATE. Dalhin mo na lang ang mga ito pag nag-release na ng payment ang PPLIC.

    Tungkol naman sa amount of claim, pag nagliquidate ang company, ANG UMIIRAL AY FAIR AND EQUITABLE RETURN TO all policyholders. Pag FULLY PAID AT HINDI PA MATURE ang policy – FULL REFUND of all premiums paid. Tungkol naman sa RIDERS NG POLICY- alam ko maraming klase ito pero applicable lang in cases of DEATH, TOTAL AND PERMANENT DISABILITY OF PAYOR na considered FULLY PAID automatic ang lahat ng premiums or HOSPITALIZATION ALLOWANCE for the insured. Tungkol naman sa ENDOWMENT alam ko marami rin klase ito ( meron early maturity option, meron return of premiums, incremental returns) depende sa nakasaad sa policy so importanteng alamin natin ang lahat ng provisions ng policy. Ang MGA ENDOWMENTS AY MERON DIN MATURITY OR TERM DATES Michelle.

  143. Hi sir Jun,
    Very helpful ang blog mo. Maraming salamat!

    My tanong sana ako. Actually, I just got married last year and currently, in the process of changing my IDs. Sa ngayon, I have 2 IDs in my maiden name pa pero kung 2 years pa aabutin ng processing nito, baka if they need my ID, nasa married name na.

    Should I just include that sa claim letter ko? About the possibility of change ng name?

    Actually, kaya ako napacheck ng website nila, ay dahil gusto kong mag ask about their procedure for status update and name change. Hindi ko alam na naliquidate na pala sila.

    Another question is I am fully paid for my premiums, which I started last April 2011. Do I request for full refund lang? How about the CV, RPU, and ETI Endowment amount in my contract? Or can I request for the 8th year na equivalent?

  144. Thanks a lot Jun for immediate reply. Sure I will send it through legit courier where i can track down and ask a copy of waybill with signature of receiver.

  145. Hello Jane Gal,

    A PLAIN CLAIM LETTER will do. No need to have it notarized. Send your claim letter together with photocopies of required documents to:

    Insurance Commission
    c/o Atty. Iris Sylvia Bonifacio, PPLIC Liquidator
    1071 U.N. Avenue, Manila
    Subject: PPLIC Claim

    Better yet, have it registered or if possible with tracking/tracing no.

  146. I am an OFW and planning to send my claim through courier. I will appreciate if you can give me the exact address and contact person. Thanks a lot.

  147. Hi,
    Just for confirmation, a claim letter should be notarize or I can make a claim letter from my side with required details and photocopies of documents. Thank you.

  148. Hello Janette,

    Iklaro ko lang ha na ang topic natin sa blog na ito ay Phil. Prudential Life Insurance Co. Inc. (PPLIC) na insurance company. Mukang ibang Prudential ang tinutukoy mo ang Prudentialife Plans Inc. (PPI) na pre-need company. 2012 pa nag liquidation ang PPI at nagsimulang magbayad ng claims nung 2013. Ang pagkakaalam ko nasa FINAL STAGES na ng LIQUIDATION OF CORPORATE ASSETS ang PPI. Ang PPLIC naman Feb. 2018 lang nag liquidation at wala pang notice of payment.

    Tawag ka na lang sa Insurance Commission to verify. Linawin mo lang na patungkol sa Prudentialife (PPI) claim


  150. Hello Ms. Rosario Abelgas,

    All PPLIC claims are currently BEING PROCESSED by the liquidation committee. There are MANY CLAIMS being filed and the enire process may take UP TO 2 YRS. The only thing we can do right now is WAIT FOR THE NOTICE of payment release. Stay tuned to this blog.

  151. Rosario Sarita Abelgas

    Dear Sir, re: PPL 504738 (Rosario S. Abelgas)
    I just want to inquire when will be the release of my CLAIM filed Oct. 2017? Anay news when will be the release of Check on my refund of the payments on my PPL 504738. Hope you can advice us in this regard. Thank you very much!

  152. maraming salamat po sir jun, malaking tulong po pra sa katulad kng ofw ang blog na ito.

    God Bless po and more power!

  153. Hello again Juna,

    YES, if fully paid it’s but fair that you claim for a FULL REFUND. I guess hindi pa rin naman mature ang policy mo kung 2014 lang na fully paid. You can post anytime Juna if you have more questions. Tulong-tulong tayo dito. Goodluck on your claim

  154. Hello po sir Jun, sensya po sa disturbo, ask ko lng din po. nag full payment na po ako last 2014 so ang ilagay ko po na amount sa request ng claims kng magkano lang po ung lahat na binayad?

    Maraming Salamat po and God Bless

  155. Maraming salamat po.

  156. Hello Juna,

    Wala ko nakita toll-free no. ang IC. I would advise na magpadala ka na lang ng letter of authority to your relatives sa Pinas para sila na magfile ng claim mo at sila na rin magverify thru phone. pwede naman scanned ang letter mo basta readable.

  157. hello po, ask ko lng po kung meron po ba toll free number pra maverify po kung kasali po ako sa claimant. Nasa Qatar po ako kasi ngayon. natapos na po ung bayad ng premium last 2014 pa po. puede din po ba kaya na ang letter with signature ko I scan na lng at isend ko po sa kapamilya ko po sa pinas since doon naman ung original policy ko at sila na magpapadala for claim?

    Thank you po ang God bless!

  158. Hello MS. NORA,

    I thank you also for this blog and all your blogs. I can see that it’s a big help to a lot of our working pinoys. I also get to learn from the threads I read. Keep up the good work! I will continue helping in any way I can.

  159. Noted po sir Jun.thank u kaau Sa advise.godbless po

  160. Hello again Joan,

    Mas advisable to send your claim letter directly to Insurance Commission c/o PPLIC Liquidator Atty. Iris Sylvia Bonifacio 1071 UN Avenue , Manila. Put a subject label PPLIC Claim and indicate mo you are filing a claim for FULL REFUND. Its up to the Committee to determine the final liquidation value. Hope for the best na lang.

  161. goodmorning po sir Jun,ok po.another question po.I read some threads below.Ito po ba ang exact mailing address:Insurance Commission Thru Atty.Iris Sylvia Lucero Bonifacio,Suite 507 Pacific Center Building,San Miguel Ave.,Ortigas Business Center , 1605 Pasig City requirements:Policy Face Page,contract provision,certificate of full payment,photocopy of 2valid ID.and letter.Sakin kasi 7years plan tapos 4years n akong nghulog through MC nung lastJuly nalaman KO na ang PPLIC Ay under conservatorship na.pina-stop KO na rin.oFw po kasi ako.ngaun NASA pinas na.Maraming beses narin po akong ng-email Sa office ng PPLIC hanngng ngaun wlang reply.tanong ko po kung anung ilagay ko po sa claim letter,fully repund or cash value..salamat po sir jun.. have a good day

  162. Hello again Joan,

    I am willing to help you in any way I can but I’m quite hesitant to post my email add here.

  163. Helo po sir Jun,salamat po sa reply.Taga Cagayan de Oro po ako.malayo sa amin.wla napo bang ibang paraan pra masubmit KO napo to mga documents.4years napo ako member sa PPLIC from 2013to 2017.pwede poba by email sir.?kung pwede.pwede bigyan nyo ako ng email add nyo..salamat po..

  164. Hello Joan,

    Under liquidation na ang PPLIC. Ang head office na lang sa Ortigas ang nananatiling bukas.

  165. Hello again Say,

    Kung babasahin natin mga threads dito nasagot ko na ang tanong mo nung May 31 at 1:36 pm.

  166. Sir, alin po ba talaga dito ang address na papasahan ng claims?
    5th floor, AIC Burgundy Tower, ADB Ave. corner Garnet and Sapphire Roads, Ortigas Center, Pasig City


    Suite 507 Pacific Center Building
    San Miguel Ave., Ortigas Business Center
    1605 Pasig City

    please reply

  167. good morning po sir. I’m planholder of Philippine Prudential Life insurance Company. I just wanna ask kung Saan ang bagong office nyo dito Sa Cagayan De Oro City. pls reply.Salamat

  168. Hello again Tin.

    Most welcome. Hindi mo naitatanong, CAP planholder din ako at 1 tseke lang ang bumalik sakin. Hanggang ngayon marami pa rin ang umaasa na mabubuhay pa rin ang CAP. Under rehabilitation sya at hinahanapan pa rin ng paraan para kumita pa rin ang natitira nyang assets. Goodluck to us and stay in touch.

  169. Hi po Jun P.
    Salamat po mas naintindihan ko na ngaun.. Ang totoo nyan nung kumuha ako sa PPLIC napilitan lang ako kasi ayaw nila akong pakawalan sa SM Megamall hanggang magsasarado na ang mall… sa inis ko pumayag na ko.. inisip ko nlang ipon ko din toh.. and sobrang dasal ko na wag mangyari yung katulad ng sa CAP.. kc CAP plan holder din ang parents ko dati… pero sadly kelangan ko din maranasan… cguro ang lesson ko dito is pag isipan tlga mabuti ang mga gantong bagay lalo na pinag hihirapan ang nilalaan.. wag papadala sa pambubuyo.. salamat po ulit! and Godbless po sa lahat..

  170. Hello Ann,

    Kailangan magfile ng claim para maiproseso. Pwede personally or by mail

  171. Hello! Fully paid napo ako pero ng magask sana ako ng cert of full payment aba sarado n office nila sa SM Pampanga! Nagtanong ako sa mga katabing establishement matagal na daw cla sarado e wala man sila notice sa mga policy holders nila! So papaano ko po maclaim ung full refund ko? Sino po pde ko tawagan? Pls advise po! Salamat!

  172. Hello Sy,

    Mag-file ng claim sa Office of the PPLIC Liquidator c/o Atty. Iris Sylvia Lucero Bonifacio 5th Floor AIC Burgundy Tower or pwede rin directly sa Insurance Commission c/o Atty. Bonifacio also.

  173. Hello again Anne,

    YES kapag nasa list na ang name mo pinoproseso na ang claim.Pwede na matulog ng mahimbing. Antay-antay na lang.

  174. iisa lang po ba nag address na to?

    Insurance Commission
    Thru. Atty. Iris slyvia Lucero Bonifacio
    Suite 507 Pacific Center Building
    San Miguel Ave., Ortigas Business Center
    1605 Pasig City


    5th floor, AIC Burgundy Empire Tower
    ADB Avenue, cor. Garnet and Sapphire Roads,
    Ortigas Center, Pasig

  175. sir jun,

    kanino po mag pa-file ng claim? Kay Atty. Balon or Atty Bonifacio?

  176. Kapag po naconfirm ko na nasa list of claimants na ung name ko so no need to file na ng claim at pumunta sa office ng Atty? Mag-antay na lang kung kelan ang release?

  177. Hello Tin,

    Thank you for sharing with us here. Sadyang andito tayong lahat para magtulungan at magshare ng advise at info. Lahat naman tayong policyholders ay apektado ng nangyari sa PPLIC. Bigyan linaw ko lang yung nabanggit mong 550 Million bracket.
    Ang Insurance Commission (IC) na syang regulator ng mga insurance companies sa bansa ay puspusang kumikilos upang tuluyang maisaayos ang hanay ng insurance industry. Bunsod ito ng halos sunod-sunod na pagsara at pagkalugi ng ilang pre-need companies ng mga nakalipas na taon at ilan din insurance co. ng nakaraang taon. Ang namamahala sa ngayon sa mga pre-need companies ay Insurance Commission simula nung Jan. 2010. Bago nung petsang ito ang mga pre-need firms ay nasa pamamahala ng SEC (Securities and Exchange Commission)
    Upang maprotektahan ang mga policyholders ang batas (Amended Insurance Code of the Phils) R.A.10607 ay nagtakda ng unti-unting pagtaas ng PAID-UP CAPITALIZATION ng lahat ng EXISTING INSURANCE COMPANIES (life and non-life) as follows: By June 2013 – P250 Million, by Dec. 2016- P550 Million, by Dec. 2019- P900 Million ,by Dec. 2022- P1.3 Billion. Ang lahat ng BAGONG INSURANCE PLAYERS ay dapat maghanda ng P1 Billion bilang paid-up capitalization.
    Ang takdang pagtaas ng capitalization ay paraan upang tiyakin na may saoat na pondo ang insurance co. PARA MABAYARAN AT HINDI TAKBUHAN ang lahat ng kanyang obligasyon- upang ang insuRANCE ay hindi maging insuRUNS sabi nga ni Ted Failon.
    Sa pagkakaalam ko sa PPLIC nung malagay sya sa conservatorship nung 2016 wala pa sa P300 Million ang kanyang capitalization at hindi umabot sa required P550 Million bracket
    Sa ngayon, maraming insurance co. ang HINDI MAKAABOT sa 550 Million bracket at nanganganib magsara- nasa 44 (SEE MS. NORA’S LIST OF TROUBLED INSURANCE FIRMS as of 2016). Nakasama dito ang PPLIC.
    MORAL LESSON – Kung kukuha tayo ng insurance, MAGING MAPANURI TAYO sa kukunan nating insurance co. Tiyaking SUBOK NA MATIBAY at SUBOK NA MATATAG ang paglalagakan natin ng pinaghirapan nating ipon.

  178. Hello Irving,

    Mag-file na tayo ng claim sa lalong madaling panahon by registered mail. Lahat ng requirements nasa heading ng blog.

  179. Irving E. Mauleon

    Good day po… im a planholder of PPLIC sonce 2004 and want to retrieve my contributions sa company… pls help me sa proper procedures po… malayo po ung sa amin, teacher po aq from Zamboangaa City.. Godbless

  180. Hello po gusto ko lang po magpasalamat sa lahat ng ngshashare sa thread na toh.. last week ko lang din nalaman about PPLIC and went to IC with all the documents I have.. etong thread ang naging guideline ko.
    Mabait naman po yung nasa IC (si Miss Ann) pero yung nga po as of now wait pa daw tau nung Sept 12 pra consolidate lahat and malaman kung magkano lhat lahat ng ibabalik..
    Mga 2 years nga daw process… tingin lang daw lagi ng update sa website ng IC or pwede din mag email ng mga tanong.
    Ewan ko kung pampalubag loob nlang ba pero nabanggit nya na mabilis na daw tong nangyari kay PPLIC. kc yung iba 6 yrs conservatorship tpos saka plang for liquidation.. si PPLIC nasa 2yrs consevatorship tpos na liquidate agad.
    Sabi din nya, hindi nman daw nalugi si PPLIC, hindi lang daw sila umabot sa bracket ng P550M not sure kung income to o ano man.. kasi tinaasan daw yung bracket…
    Nagdadasal nlang din ako na sana pag dumating na yung takdang panahon ng bigayan e yung tama ang maibalik satin. Goodluck sating lahat

  181. Hello Anne,

    Ang mai-advise ko lang sayo is to call the Insurance Commission at i-verify kung andun name mo sa list of claimants (JUST TO BE SURE). Meron list ang PPLIC Liquidation Committee. Magkaiba kasi yung handling attorneys nung period of conservatorship and period of liquidation. Ang appointed conservator noon ay si Atty. Moises Balon samantalang ang appointed liquidator naman ay si Atty. Iris Sylvia Lucero Bonifacio

  182. Hello po.

    Nagfile na po ako ng claim for Cash Value last year March pa sa main office nila tas pinagawa ako ng letter nakaindicate ung reason at amount based sa year kung nakailang years ka na nakapaghulog. Ako kasi is 3 yrs nung Feb last year. Ang sabi sakin is mag-antay na lang ng notice kung kailan makukuha ang claim dahil nga sa under conservatorship ang PPLIC. So kailangan prin magfile sa office ng Atty at kapag nagfile ba sa office ni Atty. kahit un na lang ang ipakita?

    Please advise po.


  183. Hello Fhey,

    Kung regular naman ang pagbayad mo ng premium at IN-FORCE naman ang policy mo nung inabot ng period of conservatorship na nagsimula nung Nov. 4. 2016 meron basis ang claim mo Fhey. Sayang din ang 45K na binayad mo.

  184. Good day!

    so kung sa 5 years to pay po ba at isang taon plng ung nabayaran mo dahil bigla silang under investigation, thank you nlng po ba ung total of 45,248.00 na binigay sa kanila?

  185. Hello again Archie,

    Kung fully paid ka dapat ipaglaban mo ang FULL REFUND in the interest of fairness. Masyadong agrabyado ka kung cash value lang kasi baka wala pa sa kalahati ung babalik sayo. Advise ko lang na ang ilagay mo sa claim letter mo ay humihingi ka ng FULL REFUND. Wala naman sa atin ang pagkukulang kung bakit bumagsak ang PPLIC

  186. Thanks Sir Jun. Aabot pa pala ng 2years. Nagtaka po ako Sir Jun, nung mag-file po ako ng claims sinabi sa akin na Cash Value po ung isaad ko sa letter kahit fully paid na po ako. May paraan pa po ba para ma-claim ko ung full-amount na binayad ko?

  187. Ann, compute mo total na naihulog mo premium payment for 6 years at yun ang i-apply mo for refund in your claim letter. Naka 6 yrs. ka rin out of 12-year paying period

  188. Paano po pag March 2011 yung first payment. Premium paying period of 12 years. Last payment, 2017. Nasa magkano po kaya ma-cclaim ko Sir Jun? Thanks.

  189. Hello again Ann,


    Kung FULLY PAID NA AT HINDI PA MATURE – FULL REFUND. Suma total mo lahat ng binayad for the policy

  190. Paano po malalaman ang amount of claims?

  191. Hello Ann,

    Yes, CLAIM LETTER detailing the nature, basis, character and amount of claims at i-attach dito lahat ng requirements (PHOTOCOPIES) which you enumerated.

  192. Aside from mentioned requirements below:

    a.Policy Face Page
    b. Contract Provision
    c. Certificate of Full Payment (If plan has been fully paid)
    d. Photocopy of 2 valid IDs (Passport, Driver’s License, PRC ID, SSS/GSIS ID, Company ID, PhilHealth ID and other government-issued IDs with photo and signature of the planholder)

    Meron pa po ba kailangan i-submit? Like letter/s? What kind of letter po. Thanks Sir Jun

  193. Hello again Ginalyn,

    Kailangan nating alamin ang nilalaman ng ating policy. Yan ay kontrata na LEGALLY BINDING between you and the insurance company. Dapat alam din natin ang MATURITY DATE nito. Naka-indicate yan sa kontrata. Pag fully paid ka na at umabot na sa maturity date ng policy, MATURITY BENEFITS ang dapat mong makuha. Ang maturity benefits ang MAXIMUM na makukuha mo sa isang policy na nag-mature (HIGIT PA SA KABUUANG HALAGA NG NAIBAYAD MO ANG BUMABALIK SAYO), minsan doble at triple pa at ito ang kagandahan ng isang insurance policy kaya tayo kumukuha nito.

    Pag fully paid na ang policy mo at HINDI PA MATURE, maaaring FULL REFUND lang ang habol natin- ibabalik lahat ng naihulog nating premiums.

    Ang CASH SURRENDER VALUE ang PINAKAMALIIT na posibleng makuha sa isang policy. Applicable ito kung hindi ka pa fully paid sa policy at NAISIPAN MO NG HINDI ITULOY O NAWALAN KA NG KAKAYAHAN SA PAGBAYAD DITO. Karaniwan nagkakaron lang ng cash value ang policy on the 2nd or 3rd year of payment at HIGIT NA MALIIT ITO SA TOTAL NA BINAYAD MO- maaaring wala pa sa 30 or 40% na lang ang maibalik sayo.

  194. Hi Sir Jun
    Nakatawag na po ako kay Ms. Reggie Ladra. Sge told me no need na daw to have Certificate of full payment since may record naman sila. I will submit the requirements and letter as instructed by Ms. Ladra. However medyo naguguluhan po ako sa sinabing Surrender Value or mag Full Refund

  195. Hello Marcopolo,

    Pwede naman mag-file ng claim kahit hindi pa fully paid. I-submit na lang rin ang documents na meron tayo.

  196. Hi Po pano Po kung Hindi pa fully paid Ang policy I’m about to finish the payment this year, pano Po Ang basis Ng claims? I’m an ofw kya wla Po akong copy Ng most of the statement of accounts

  197. Hello Brien,

    Lahat ng requirements sa pag-file ng claim ay nakalista sa HEADING NG BLOG.
    Ang mai-advise ko sayo sa ngayon ay hagilapin na lahat ng requirements at ipa-PHOTOCOPY. Gawa ka na rin claim letter at detalyehin ang basehan ng claim, itemize all policies kung marami at kung magkano na naihulog sa bawat policy- date of first and last payments.

    Mas OK sana Brien kung personal mong mai-file para SUREBALL na makarating sa liquidator’s office or IC mismo at mapa-sign at date-stamped mo ang receiving copy.

    Kung ilan percent ang ma-claim, HINDI KO MASAGOT Brien. Depende yan sa assessment ng liquidation committee na mag-review lahat bg claims.

    Tungkol sa AUTOMATIC PREMIUM PAYMENT, palagay ko kelangan mong linawin ito sa boss mo. Pwede kasing auto-debit arrangement ito na kakaltasin sa kanyang credit card ang pambayad sa premium or pwede rin PREMIUM DEFAULT OPTION ng kanyang policy. Kung may sapat na cash value ang policy, dito binabawas ang premium pag hindi nahulugan sa due date. Kung PARTICIPATING POLICY naman ang hawak ng boss mo at may sapat na dividends, pwede rin dito ibawas ang premium pag hindi nahulugan on time.

  198. Tska may sinasabi po sya sakin na sa contract daw po pag hindi nakapag hulog, authomatic PREMIUM PAYMENT? Ano po ibig sabihin nun? Hindi kasi ako familiar sa mga Insurance Policies

    Thank you po ulit

  199. Hi Sir Jun, secretary po ako ng policy holder. Pinapa-asikaso po sakin yung pag claim ng refund nya. out of the country po kasi ang boss ko. Ang sabi nya nung nalaman nya na palugi na yung Phil. prudential Life ini-stop na nya ang pag hulog. May makukuha po ba sya na refund? kung meron mga ilang percent po kaya ng nahulog nya? Ang ano po kaya magandang gawin ko? Personal ko po ba na ipasa ung mga requirements nya sa pag claim or via email nalang po?

    Pasensya na po ang hirap kasi hanapin kung sa internet lang ng mga tanong ko hehe.

    Thank you po Sir.

  200. Hello Archie,

    Lahat ng claims na naka-file ay isa-isang binubusisi ng liquidation committee at ginagawan ng final computation ng mga accountants kung magkano ang ibabayad. Pag liquidation proceeding kasi, talagang dumadaan sa ganitong proseso. Sa CRL Memo na na-issue nung nakaraan ng Insurance Commission, nakasaad na MAAARING UMABOT NG 2 YEARS ang proseso.So talagang ANTAY-ANTAY lang ang magagawa natin sa ngayon. Gustuhin man nating mga policyholders na maibalik at makuha agad ang ating refund

  201. Hi po Sir Jun, last Nov. 2017 pina received ko po sa PPLIC ang claims ko at na received naman nila. Dito po ako ngayon sa iloilo. Gusto kong makuha ang cash value ng aking insurance. Paano po gagawin ko para mapadali ang aking claims?

  202. Hi po Sir Jun, last Nov. 2017 pina received ko po sa PPLIC ang claims ko at na received naman nila. Dito po ako ngayon sa iloilo. Fully paid na po ako at gusto kong makuha ang cash value ng aking insurance. Paano po gagawin ko para mapadali ang aking claims?

  203. Hello Ginalyn,

    In filing a claim, records become VERY IMPORTANT in support of your claim. You may be at a DISADVANTAGED SIDE if you are not in possession of sufficient and complete documents. In the final computation of your claim, your documentary proofs will be compared to and counter-checked with the records in PPLIC’s possession. You can only hope for the best that your records of payment held by PPLIC are still intact and consistent.

    In the end it will be your proof against theirs. KUNG MAY INCONSISTENCIES, MEDYO MAHIRAP ILABAN GINALYN KUNG WALA TAYONG PINANGHAHAWAKAN. I hope I answered your question

  204. Hi Sir, what if you don’t have all the receipts as proof na fully paid ka na? Do i need to make Affidavit of Loss for Certificate of Full Payment? (Actually di ko tanda if they have given it to me last March 2014)

  205. Thank you so much Sir Jun… noted.
    God bless po.

  206. Hello again Claire,

    The STANDARD List of Requirements in filing a claim are in the heading of this blog.These are the ones that CARRY WEIGHT as documentary proofs. if you don’t have any of these, next best thing is to just attach PHOTOCOPIES of official receipts of payment or statements of account in your claim letter.

    In the latest Notice to the Public issued by IC last february 2018, the address of the appointed liquidator, Atty. Iris Sylvia Bonifacio, AS WRITTEN, is at 5th Floor, AIC Burgundy Tower. This was formerly the head office of PPLIC.

    If you cannot file it personally, considering your personal circumstances (from Cebu and preggy at that), I WOULD SUGGEST you file your claim by mail directly to the Insurance Commission’s address c/o Liquidator Atty. Bonifacio. Also put a subject label e.g. PPLIC Claim. WHY direct to IC? Because the security guards at AIC Burgundy don’t know where the office of the liquidator is. Your claim letter might just end up getting lost or returned to addressee.

    Rest assured that people at the Insurance Commission are very accomodating. YES you can call them during office hours to confirm if they received your docs. Just tell them it’s about PPLIC Claim and your call will be transferred to the concerned office/dept.

  207. Thank you sir for the reply.. so in order for us to file our claims we need to send all our supporting documents to this add thru mail?:

    Insurance Commission
    Thru Atty. lris Sylvia Lucero Bonifacio
    Suite 507 Pacific Center Building
    San Miguel Ave., Ortigas Business Center
    1605 Pasig City

    How can we confirm it po if they received our docs? Is it ok to call them? I can’t hardly visit in their main office po coz I live in Cebu and this time I am 8mos.pregnant so can’t submit my docs in person.

  208. By the way po..what if wala akong certificate of full payment, and I only have here a statement of account as proof that I am fully/completely paid, will this be ok? Thank you.

    Is there any feedback po ba sa mga nag consult sa insurance commission’s office?

  209. Hello Claire,

    PPLIC is currently undergoing liquidation proceedings since Feb. 7, 2018. The only office I know that is still operating with a skeletal force to service claims of policyholders is the Head Office at AIC Burgundy Tower, Ortigas, which also serves as the Office of the Liquidator.

  210. Good day.. may I know if PPLIC has still any offices here in Cebu? Thank you.

  211. Hello Edna,

    Ask ko lang kung kailan ang iyong last payment? At kung meron ka mga receipts of payment?

  212. Good day! What if ang policy po ay 10 years to pay pa. Pero l was able to pay na for four years. Can l still file for a refund? Thanks so much and God bless


  213. Hi sir jun
    Thankyou po sa mabilis na reply sakin..cge sir itatago ko nlng muna wait nalang nga hehe salamat po atleast may patutunguhan pag aantay natin lahat hehe..ang daya ng PPLIC pede naman pla dating magbayad sila pinatagal pa nila mga manloloko tlga sila haist..karma na bahala sakanila..thanks ulit sir jun godbless po ..update update nlng po hehe

  214. Hi again Albert,

    Kung May 2017 ka nag-file ng refund dapat nai-process agad yun at naibalik na sayo ang refund kasi technically under conservatorship pa lang nun ang PPLIC at pwede pa sila mag-release ng payment kung gugustuhin lang nila. Ito ay ayon sa guidelines ng Insurance Commission. Ang stay order kasi ng IC, na pansamantalang nagtitigil ng payment, ay naging effective lang nung sept. 26, 2017 during the receivership stage.

    Ang hindi ko maintindihan sa PPLIC kung bakit taon ang inaabot ng processing samantalang sa ibang insurance co. na meron din akong policies araw lang bibilangin from processing to payment. Ayon sa Insurance Commision Albert kung nakapagfile ka na before itago mo lang mga receiving copies as documentary proof of claims filed at meron din naman date stamped yan kung kelan nai-file. Antay-antay na lang tayo ng notice of payment.

    I hope I answered your concern Albert.

  215. Hello sir jun
    Thanks sa response mo last May 8, 2017 lang sir pero may copy pa nman ako ng refund letter at may pirma un ng nagrecieve kya may pinanghahawakan pa nman aqng papers..anu po dpat kung gawin sir need ko pba mag file ng refund letter kay atty bonifacio?or ok na po yung nafile kung refund letter dati sa PPLIC?thanks sir sna makuha na natin mga refund natin haist..

  216. Hello Albert,

    PPLIC was placed under conservatorship last Nov. 4, 2016. It was placed under receivership WITH STAY ORDER ON PAYMENT OF CLAIMS Sept. 26, 2017. And eventually went under liquidation Feb. 7, 2018 when it cannot put up the required capitalization of 550 million required by the regulator, Insurance Commission, end of year 2016. Ask ko lang kung kelan ka nagfile ng refund? Kung during conservatorship kasi technically, it’s BUSINESS AS USUAL dapat ang company including PROCESSING AND PAYMENT of claims AFTER PROCESSING. Yun ang nabasa ko sa guidelines ng IC na kelan ko rin lang nalaman. Nung tinanong ko ito sa PPLIC, medyo hirap silang sagutin.

  217. Hello good evening panu po gagawin pra mag claim ng policy..sobrang tagal na kc ng refund ko ndi nman sya sobrang laki almost 10k lng pero pinaghirapan ko din kc un pero lging sinasabi sakin under conservatorship and receivership panu po gagawin ko nasurrender ko na mga papers sknila kinuha kc nila ee..bali pinanghahawakan ko nlng un resibo pag nag bayad ako sa bdo ska ung ibang papers about sa PPLC..i hope you can give me a big help slamat

  218. Thank you po sir Jun, nasa Akin po lhat payment slip.

  219. Hi Jun!

    thanks sa advise! we will definitely do that sa next visit ng brother ko. Super hassle talaga nitong situation naten.

    Hi Princess,

    We’re in the same situation. Philippine passport and PR Card lang din valid Ids ko ung passport ko kakaexpired lang hahaha. Nabasa ko naman sa website ng Phil Consul na considered as valid ID ung PR card.

    let’s all hope for the best.

  220. Thankyou so much po Sir Jun sa pag reply. Godbless you po.

  221. Konichiwa Princess.

    Andito kami para tulungan ka. Ang importante sa ngayon ay mai-file mo agad ang iyong claim kasi may deadline ang filing. Kung may kamag-anak ka dito sa Pinas pakiusapan mo na lang kung pwede maging representative mo. Gawan mo Letter of Authority (LOA). Padala PHOTOCOPIES ng lahat ng documents mo at IDs para mai-file sa liquidator’s office. Pag nagawa na yun antay ka na lang ng reply o kung ano man updates. Stay tuned to this blog. Pursigido tayo dito

  222. Hello po Sir, tanong ko lang po ano pong gagawin ko kasi wla po ako sa Pinas paano po ako makakapag claim sa PPLIC at ang valid I.D ko lng po eh passport at residence card ko lng dito sa Japan or kailangan po ba dapat umuwi nalng ako?.
    Sana matulungan nyo po ako Salamat po.

  223. Good day Ros,

    Sa palagay ko walang maging problema kung magbago signature mo kasi natural naman nagbabago penmanship at signature in time. Ang pirma natin nung bata-bata pa tayo maaaring iba na pag tayo’y magkaedad. Kaya nga sa bank di ba madalas hinihingan tayo ng latest or update signature.

    No worry Ros.

  224. Hi again Carla,

    In my case Carla for the receiving copy pinaphotocopy ko ang aking Claim Letter at pina-sign ko sa nagreceive at date stamped para WALANG KAWALA. Andun ang name at pirma ng nag-receive para WALANG KAWALA. Sa dami kasi ng magfile baka maLOST IN TRANSLATION. Anyway, in your case, follow-up mo na lang. Sa tingin ko wala naman maging problema sa expiring passport mo kasi intact naman ang data mo dun kahit expired. At kung sakali naman may kulang pa sa naisubmit mo documents may darating sa return address mo na Notice of Deficiency galing sa Liquidator’s Office. Ganun ang alam ko procedure sa liquidation process.

  225. Good morning sir jun.
    Concern ko po ay yung signature sa policy at valid ids. Iba ang pirma sa policy at sa valid ids. Binago yung mga pirma sa valid ids.

    Available ang Old/expired DL id with same signature sa policy at yung new/renew DL id with new/different signature sa policy.

    Ano pong pwedeng gawin or isubmit?
    Makakakuha pa kaya ako ng refund sir?

    Salamat sa pagsagot sir jun.

  226. Hi Jun,

    Thank you for your quick response. Regarding sa receiving copy, walang na tanggap ung brother ko, pinapabalik ulit sya ulit ng office after mareview & ma-verify ung mga documents na finile naming. baka dun p lang sya bibigyan ng receiving copy na kung ok n lahat.

    Complete nmn lhat ng papers ko, ang issue ko lang ung isang valid ID ko which is phil passport is expired na (april 2, 2018 to be exact) pero nung time n finile sya ng brother ko 2 weeks before that. nag renew na rin ako ng passport ditto sa CANADA just in case -pero sa May 11 ko pa makukuha…sa tingin mo magkaka-issue ba? balak ko namn I update ung office ng liquidator once na nakuha ko na ung bagong passport ko.. sak valid pa ung ID ko nung sinubmit ng brother ko.

    thanks in advance


  227. Andito sa Manila ang PPLIC Liquidator’s Office na si Atty. Iris Sylvia Lucero Bonifacio. Sa 5th Flr. AIC Burgundy Tower sa Ortigas or pwede rin sa Insurance Commission. Mas ok sana kung may mapakiusapan ka na representative dito para siguradong makarating sa liquidator’s office. Kung wala naman, ipa-registered mail mo na lang. Save ANY PROOF that it was sent by registered mail just in case.

  228. Hello again Jam,

    Very good kung may pinanghahawakan kang mga documents. I would suggest na ipa-photocopy mo na lahat then gawa ka na rin ng claim letter detailing your claims with computatation on how much you have already paid. Attach mo sa claim letter lahat bg supporting documents (photocopies) then file with the liquidator’s office

  229. Sir jun,

    Paano po mag file sir?. Saan din mag file?. Wala kasi ako sa manila sir. Yung labb plus policy na lang ang hahabulin ko sir kasi may mga documents ako.

    Salamat sa tulong sir jun.

  230. Hello sir jun.

    Nasa akin po lahat ng binigay nila sa akin. Kumpleto po lahat. Receipt, statement of account, etc. Yung policy na na avail ko ay yung labb plus.

    Ang hindi nila naibigay ay yung policy sa health insurance nila kasi galing manila ang tawag. At 1yr expiration yon.

  231. Good day also Jam,

    Ask ko lang kung may pinanghahawakan ka sa ngayon na kahit anong dokumento patungkol sa na-avail mong policy? Pag nagfile kasi ng claim sa liquidator’s office kailangan magpresent ng basehan (mga dokumentong patungkol dito) na pag-aaralan ng committee para magawan ng kaukulang aksyon. Kung wala kang maipresentang dokumento malamang hindi umusad ang proseso Jam.

  232. Good day sir jun.

    Isa din po akong PPLIC holder. Sa Davao branch sir. LABB Plus yung na avail ko. Dec. 12, 2015 yung effective date. Annually po yung payment mode ko. 28, 500/annually. At may initial premium worth 9k. Total of 37,500 ang binayad ko non. Atm ang pagbayad ko. Ang 9k sir is non-refundable daw pero yung 28,500 pwede kong kunin after 2 yrs. By 2nd-3rd of 2016 sir,may tumawag sakin about health insurance nila. Ang sabi ko gusto ko muna mabasa yung policy,ipadala nila sa davao branch. Pero nalaman ko na lang binabawasan na nila ang atm ko kahit wala naman akong pinipirmahan na policy. Winithdraw ko na lang lahat ang laman para wala ng makuha. By the end ng 2016 sir Wala na akong atm. Sarado na po. Gusto ko sanang mag parefund sir. Anong gagawin ko sir?. May makukuha pa ba ako sir?. At paano nila ako marerefund kung sarado na yung atm ko?

    Sana po matulungan niyo ako. Salamat po.


  234. Hi again Davy,

    Sa latest advise ng Insurance Commission ang address ng liquidator si Atty. Iris Sylvia Bonifacio ay sa 5th Flr. AIC Burgundy Tower or pwede din directly sa Insurance Commission sa UN Avenue c/o Atty. Bonifacio din.

  235. Thank you sir Jun. I have all my files (original & photocopy) needed for filing of claims. Tanong ko lang kung saan ako magfifile. Sa 5F AIC BURGUNDY EMPIRE TOWER or sa SUITE 507 PACIFIC CENTER BLDG.? Thank you.

  236. Hello Kat,

    Ang galing ng timing mo kung fully paid ka nung Dec. 2016 kasi Nov. 4, 2016 nalagay na sa conservatorship ang PPLIC. Ang alam ko kasi pag fully paid ang policy mas malaki ang chance ng full refund. Matibay ang claim mo kung pinanghahawakan mo ang Certificate of Full Payment. File your claim early.

  237. Hello Davy,

    The actuarial services and accountants of the liquidation committee will do the computation on how much to pay each policyholder. Let’s just hope for the best na makakuha tayo ng full refund – wala pong tiyak at this stage. File na lang tayo claims early.

  238. Paid full since december 2016. May chance kaya na maclaim ko ang full amount na naihulog ko? thanks

  239. Hello Sir Jun!

    Isa rin ako sa policyholder ng PPLIC. I have been paying atleast 5k semi-annually for 5 times. And with regards to this matter, tulong sana ako kung may marerefund ba ko or mairerefund ko lahat ng binayad ko sa kanila. Thank You.

  240. Good day also Sir Ian Paul

    Hindi po kayo nag-iisa sir. All of us policyholders affected by this incident feel the same way.At kaya po tayo andito para tulungan ang isa’t isa.

    Ang mai-advise ko lang sa inyo sir, ayusin na lahat ng dapat ayusin habang andito kayo sa Pinas. Ready all the documents you have on hand (policy contract, official receipts, statement of account etc.) Hagilapin po natin lahat then file a claim with the liquidator or Insurance Commission, kasama lahat ng documents.

    Lakarin na rin natin agad ang pag-terminate ng auto-debit payment sa BDO. Napupunta na po sa wala ang kinakaltas sa ating account. Pera din yun na pinaghirapan natin. Sa estimate ko po base sa kwento nyo mga 117 K na rin ang naibayad nyo. Dito po medyo mabusisi at matrabaho ang proseso kasi 3 parties ang involved – kayo bilang accountholder, ang bank at PPLIC. Sana po magawan nyo agad ng paraan para mahinto ang automatic deduction.

    Good luck sir!

  241. Gud day sir

    Magta2nung lang poh aq., nung ngpa member aq s philippines prudential kinuhanan aq ng 40k ngsimula po un ning june 2014 then after that monthly kinakaltasan aq s account k poh ng bdo ng 1612pesos bli mg4yrs n poh inuulugan yon tpos ngyn klang nabalitaan n magsa2ra n poh pla cla ka2dating kulang galing ibang bansa ano poh b laban k at pano k poh maku2ha ung pera pinaghirapan k s ibang bansa n hinuhulog s philippine prudebtial sna poh ma2lungan nio poh kmi lahat ng nbiktima., salamat poh wait 4 your responed

  242. Hi again Rinalyn

    You can ask your husband to send you photocopies of his valid IDs and Letter of Authority duly signed by him authorizing you to file the claim on his behalf.

  243. Hello again Sir Jun,

    Thanks for your prompt reply. With regards to the IDs, i dont have my husband’s ids. What will i do? And what are the requirements to be submitted for the authorized representative part? Thank you very much.

  244. Hi Rinalyn,
    Yes you can file a claim in behalf of your husband. The list of documents needed are in the heading of this blog. Submit only photocopies of documents

  245. Good am. I would like to ask if i could claim my husband’s refund because he is currently on board? What are the documents needed if i will be his representative to claim? Thank you very much.

  246. Hi again Carla.

    After you have filed your claim it will be a waiting game. Yung 6 mos. to 2 yrs. estimate lang yun. Hanapan pa kasi ng buyer ang lahat ng remaining properties and assets ng PPLIC. Hindi rin naman kasi agad maibenta lahat yun in one sitting. Yung proceeds ng sale ang gagamitin pambayad sa mga claims ng policyholders. Final determination and computation of amount will be made by the assigned accountants of the liquidation committee. Let’s hope for the best that they can do the job in the shortest time possible. If ever na magstart na ang releasing of checks magpost naman ng notice to public ang IC. Ang alam ko by batch ang list at may date kung kailan kukunin para hindi magkagulo at sabay-sabay magpuntahan dun sa venue ang claimants.
    Just save the receiving copy of your filed claims. I dont think that a change of citizenship will affect your claims as long as you have the documents to prove that you are the rightful owner or payor of the policy

  247. Hello everyone!

    just want to ask for an update sana. Ano po ba next step after filing ng claims for refund ng investments naten? kakafile lang po ng brother ko last week sa office ng PPLIC sabi sa kanya call n lang ulit for follow up (after holy week) kasi I-verify pa ung mga docs ng PPLIC.

    regarding po sa release ng cheque/check naten 6 mos to 2 yrs after liquidation? thanks!

    May issue po ba pag magiiba na ko ng citizenship? baka lang po may idea kayo?

    kind regards,


  248. Hello Jen Flores,

    Effectively 2 years ka na nakapagbayad ng policy mo. Hopefully, may cash value na kahit pano. Pero let’s hope we can get a full refund. It’s all up to the liquidation committee to make the final determination. File ka na claim habang maaga.

  249. Hi po. Ask ko lang po, kahit hindi po ba natuloy ang pagbabayad.quarterly po kc ako way ng pagbabayad.. January 9.2015 effective date po ng pagbabayad nun hanggang January 08.2017 lang po nahulugan ko, sumunod na mga buwan na nagdaan hindi na ako nakapag bayad kasi huminto nako mag work, nag aral na po ako. Hindi ganun kataasan ang naihulog ko, pero pag under privelage po tayo malaking tulong na po yun.

    Maaari po bang mairefund yun??
    Thank u po. Gbu

  250. Hi po. Ask ko lang po, kahit hindi po ba natuloy ang pagbabayad.quarterly po kc ako way ng pagbabayad.. January 9.2015 effective date po ng pagbabayad nun hanggang January 08.2017 lang po nahulugan ko, sumunod na mga buwan na nagdaan hindi na ako nakapag bayad kasi huminto nako mag work, nag aral na po ako. Hindi ganun kataasan ang naihulog ko, pero pag under privelage po tayo malaking tulong na po yun.

    Maaari po bang mairefund yun??
    Thank u po. Gbu

  251. Hello Alma

    Kung wala certificate of full payment pwede ang first and last receipts of payment kung naitabi mo pa. Saka policy face page and contract. Send only photocopies.

  252. Hello! Pano po pag wala akong Certificate of Full Payment pero fully paid na po ako?

  253. Photocopies lang JOHN kung ipadala ang documents by mail.

  254. photocopies lang po ba lahat ang ipadala kay atty? or dapat original copies talaga? taga davao po kasi ako

  255. Hello Ja.

    Pwede mag-submit ng documents by mail. Ipa-registered mail mo na lang para mas sigurado makarating sa address.

  256. Hi. Need po ba personally e submit mga documents or pwede po mail na lang? From Bicol pa po kasi ako.

  257. Hello kaye

    Hindi naman po nagbabago ang list of requirements for filing. Kung ano po ang dati yun pa rin ngayon. Nasa heading po on this blog.

  258. hello, me update na po ba salist of requirements for filing? 🙁

  259. Maraming salamat Sir Jun! God bless sa lahat ng policy holders!

  260. Hello Einah,

    Ang alam ko marami-rami na rin ang nakapagfile ng claims at matagal pa naman ang deadline ng filing. Till Sept. 12, 2018 pa. Filing earlier is better.

    Yes pwede magfile ng claim sa office ni Atty. Iris Sylvia Bonifacio sa 5th Flr. AIC Burgundy Tower or directly sa Insurance Commission.

  261. Hello po. Meron na po bang nag-file ng claim for PPLIC? Eto po ba ang address for submission kung pupunta dun personally?
    5th Floor, AIC, Burgundy Empire Tower, ADB Avenue, Corner Garnet and Sapphire Roads, Ortigas Center

    Maraming salamat!

  262. Hi Ben,

    So shocking indeed ang nangyari. hindi ko rin sukat akalain na babagsak ang PPLIC. More than 50 years na siya in the business. I did some research before deciding to take out 3 policies with them. Only a few years back it was consistently in the TOP 15 of insurance companies in terms of premium income, with offices all over the country, even a Readers Digest Superbrands Awardee at that.
    Dahil na rin siguro sa mga pangyayaring ganito kung bakit nawawala ang tiwala ng mga tao sa mga insurance companies. which makes insurance HARD SELL nowadays. Meron lumabas na study na sa Pinas wala pa sa 1% ng population ang may insurance. Nahihirapan tuloy mag-alok mga sales agents to the point that they have to resort to PRESSURE TACTICS para lang makabenta.
    In your case Ben, more than 2 years ka na paying kamo. Alam ko many insurance policies already have cash value by the second year. However, amount is CONSIDERABLY LESS than the amount of premiums paid. Baka WALA PA SA KALAHATI.(Kesa naman wala, di ba.) File mo na rin claim just in case Ben.
    The IC Liquidation Committee will make a final assessment and determination of how much to pay each policyholder. Let’s JUST HOPE FOR THE BEST BEN! – a full refund sana. Good luck to you.

  263. I just tried to search my account online but I was shocked with the news of Philippine Prudential Liquidation. I have paid 2 years premiums already and I was under Auto Debit Arrangement? Will I be eligible to file claims even though 2 years pa lang naman yung naibabayad ko. Di ko rin kasi mapacancel yung ADA sa bank kasi third party daw si Phil Prudential, sa kanila ko daw dapat ipaterminate yung ADA. Thanks po!

  264. Welcome Drew ! Tulong-tulong tayo dito.

  265. Maraming Salamat Sir Jun. Malaking tulong ka po. Thanks

  266. Hi Drew

    Yes pwede na magfile sa IC anytime. Weekdays ka magpunta dun Drew baka wala sila office pag weekends. Yung Mar. 16 refers to the date of the last publication of notice sa Philstar at dun magsimula magbilang ng 180 days ng deadline for filing which falls on Sept. 12, 2018

  267. Hi Sir Jun

    Kelan po ba pwede pumunta sa Insurance Commission? Pede na ba this week? May March 16 na nabangit un po ba un start ng pagpunta . Kindly advise. Thanks

  268. Hi jesiree,

    All of us policyholders are in the same situation. talagang nakakalungkot at umabot na sa puntong magsasara na ang PPLIC and we are all left with an EMPTY BAG. Many policyholders are affected. Nung kalakasan kasi ng PPLIC alam ko umabot ng 1.3 Million ang kanyang policyholders. Hindi lang ako sure sa latest count. Marami dito OFW na nasa abroad ngayon. Yes pwede ang authorized representative ang magfile ng claim. Andito sa post ang lahat ng requirements at kung saan din magfile. Medyo matagal pa naman ang deadline Jesiree so may time ka iready lahat ng requirements and needed IDs. All we can do right now is HOPE FOR THE BEST. Stay in touch.

  269. Guys,isa din po akong policyholder ng PPLIC at kahapon ko lng nalaman ang public announcement ng IC sa kanila.Im so worried sa hard earned money na ipinasok ko.Apat na taon mahigit aq nagbayad sa knila.Gusto ko ng icash surrender ang policy ko.Paanu ako makakapag file ng claim at maiwithdraw ang pera sa knila guys,nandto kc aq sa abroad.
    Pwd bang ang asawa ko nlng mismo magsubmit ng file of claiming?Kanino at saan magsusubmit ng claims?
    Salamat po sa sasagot..?

  270. Thank You Ms. Nora and Sir Jun P. for updating. Lets file early so they can process it already and lets pray that what is due for us should be given to us.

    Goodluck to all of us.

  271. Hi again everybody! Latest Notice to Public of Insurance Commission posted in today’s issue of Philstar……
    (From Nora: I moved the notice to the post above. Thank you very much again,Jun.)

  272. Hi fel m, thank you for sharing with us your email exchange with Atty. Bonifacio, including her emailed response. May I take the liberty to move your email to the post above, so everyone else can see. Again thank you very much for sharing and helping others.

  273. Hi Marie Jenefer,

    Medyo mahirap sagutin ang tanong mo – medyo komplikado kasi ang issue. The best answer I can give is this. Kailangan balikan natin ang history ng Berkley para may idea tayo sa sagot. Berkley Plan International is an international company offering PRE-NEED PLANS (pension, education etc) na MAY HALONG INSURANCE (life, non-life). Nakipag tie-up ito with Family First Inc. FFI as its marketing arm to sell its products in the Phils. nung mga late 1990s. Yung Family First sakes agents ang mga KUYOG BRIGADE na nasa malls na papalibutan ka at hindi ka lulubayan hanggat di ka kumuha ng plans nila.
    Sometime in the early years of 2000, nag pull-out ng Pinas ang Berkley dahil ata sa mga criticisms at negative comments sa kanyang marketing tactics. Sa pagkaalam ko ang sumalo ng kanyang pre-need business ay Danvil Plans na naliquidate nung Dec. 2014. Ang sumalo naman ng kanyang insurance busibess ay Phil Prudential PPLIC which has been in the insurance business since 1963 pa.
    Dito na naapektuhan ang financial position ng PPLIC sa pagbayad ng matured, maturing at preterminated plans na sinalo nya sa Berkley. Malaki binaba ng kanyang trust fund. That was about 2014 or 2015 if Im not mistaken at may certain period lang yun para mag-avail. Nabasa ko yun sa kanilang letter nun kasama ng receipt of payment.
    You need to check the records in PPLIC office Jenefer about your bro’s policy. Ang problema ngayon Jenefer under liquidation and foreclosure na ang mga properties ng PPLIC. Ang last known office address nila sa Burgundy Tower Ortigas. Ewan ko lang kung may tao pa sila dun to answer queries.
    Hope nakatulong yung sagot ko Jenefer.

  274. Hi Drew,

    Based sa last po ko nakausap ko si Atty. Bonifacio re pagclaim and based sa response nya, ipopost sa Philippine Star ung notice na for LIQUIDATION na ung PPLIC. Dun po siguro ilagay kung anong process sa pagclaim n gpolicyholders

    In accordance with CRL Memo No. 10-2009 of the Commission, liquidation must should be finished within two (2) years from the date of appointment or within six (6) months from the date of the prescription period given through publication to claimants to file their claims, whichever comes later.

    So, dear policyholder, please await the Notice that will be published in a newspaper of general circulation (usually the Philippine Star) for you to file your claim (s).

  275. Hi, may insurance po kasi ang brother ko kay berkley and as per danvil ang nakabili ng insurance ng berkley nung nagsara sila is prudential life? Paano ko po ba macoconfirm kung kasama ung insurance ng brother ko sa pwedeng iclaim kay prudential? Thanks!

  276. Ms.Nora
    Pwede na po ba kame pumunta sa Insurance commission para magfile ng claims?
    Baka po kase wala pang instruction masayang po lang oras namen pagpunta
    Kindly advise.Maraming salamat po.

  277. Hi again everybody. I am glad to be of help. Like I said, WE ARE ALL IN THE SAME BOAT, so it’s best that we help each other out. I just hope we can reach out to more policyholders of PPLIC na hanggang ngayon ay wala pa ring kamalay-malay sa estado ng PPLIC at naka debit pa rin ng bank o credit card ang payment. Napupunta sa wala ang kinakaltas sa kanila.

    Thank you also Mam Nora for this blog and for updating the info on it. Through this we are able to exchange updates, ideas and latest info regarding our concerns. I read PhilStar everyday at dun ko nga nakikita ang mga Notice To the Public NTP ng IC. Balitaan ko kayo kapag meron latest sa PPLIC.

    TO HERNANIE – Sir or Mam, sabi nyo 4 yrs na kyo nagbabayad ng policy? Baka po naka auto debit kayo napupunta na po sa wala ang binabayaran natin. Check na po natin ang account ASAP

  278. sino po ba ang mahingian ng tulong regarding sa pagrefund? 4years n po ang naihulog namin. anuano po ba ang dokumentong dapat iprepare? salamat po sa makakatulong.

  279. Hi All. I emailed Atty. Bonifacio yesterday and she promptly replied naman. Here is her answer re claims for PPLIC policyholders:
    Dear PPLIC Policyholder,
    Sa mga makakabasa sa Philippine Star if ever pakishare din sa thread na to. Thanks!
    (From Nora: I moved the emailed reply from Atty. Bonifacio to the above post. Thank you very much again, Fel M.)

  280. Hi Jun, thank you very much again for giving us updates and for replying to all those asking about what to do. It’s really a great help for all of us. Please continue responding and giving us updates. By the way, I’ll now update what I wrote in the post above, I didn’t notice that the info has changed.

  281. hello!

    I feel you Fel. Buti n lang nanjan si sir Jun to update us from time to time. Super thankful din sa blog na to. Last month ko lang din nalaman ung nangyari sa PPILC. thank God isang policy lang nakuha ko from them sapilitan pa un hinarass nila ako sa SM Pampangga hehehe!

    nag ask na ko ng favor sa brother ko kung pwede tawagan ung office ni Atty. Bonifacio for the procedure and requirements ng filing. Para ready na tayo before pumunta sa office nila para di saying sa oras.

  282. Hi Fel,

    For liquidation na po ang PPLIC effective Feb. 7, 2018 Meaning tuluyan na po sya magsasara at hahanapan ng buyer ng lahat ng kanyang assets and properties. Yun po ang ipangbabayad sa lahat ng claims against the company. Hawak po ng Insurance Commission ang kaso bilang regulator ng lahat ng insurance companies. Si Atty. Iris Sylvia Bonifacio pa rin po ang appointed LIQUIDATOR. Andito po sa threads ang kanyang office address. Paki backread na lang po. Sa office din po nya ifile ang claims or pwede rin directly sa Insurance Commission. Contact no. ng Insurance Commission 3540991. I hope I answered all your concerns Fel.

  283. Hi Sir Jun and to all affected policyholders. I’m also a policyholder of PPLIC. sino po dapat icontact about this? ung pwede iask ng updates every now and then like email or contact number? Nabasa ko is Atty. lris Sylvia Lucero Bonifacio ung receiver pro I have no idea what are the steps to take or how to be informed by the latest updates. thank you.

  284. LATEST UPDATES FOR ALL POLICYHOLDERS OF PHIL. PRUDENTIAL LIFE INSURANCE CORP. (PPLIC). As per advise of Insurance Commission, PPLIC is already for LIQUIDATION. Hinahanapan na po ng buyer ang lahat ng kanyang properties and assets and proceeds from the sale of its assets will be used to pay claims.
    Appointed liquidator is still ATTY. Iris Sylvia Bonifacio. WAITING GAME for all of us. May take years to find a buyer. Nakakalungkot!

  285. Hi again Karla,

    Ang appointed receiver is Atty. Iris Sylvia Bonifacio. You can file claim thru her office at Suite 507 Pacific Center Bldg. San Miguel Avenue Ortigas 1605 Pasig City or directly at Insurance Commission with address at 1071 UN Avenue, Manila. Be ready with all supporting documents and valid IDs. Mas maganda personally. Advise ko lang ready mo na lahat ng supporting documents para hindi ka rin balik-balik

  286. Thank you sa info Jun! Paano mag file ng claim? Do i have to go personaly sa office? May tao kaya dun na maabutan? I tried sending them email as well pero wala akong natanggap na response at all. 🙁

  287. Hi Karla,

    I sympathize with you. We policyholders are in the same plight. Alam ko rin na marami policyholders ang hindi pa nakakaalam sa nangyari sa Phil. Prudential (PPLIC). Kasalukuyang nasa receivership sya effective Sept. 26, 2017. Pero ayon sa isang policyholder na tumawag sa Insurance commission effectively under liquidation na as of Feb. 7, 2018 meaning tuluyan na magsasara. Kung tatawag ka dun wals na siguro sasagot kasi baka wala na tao sa office nila sa Burgundy. Hawak ngayon ng IC ang kaso. Advise ko sayo Karla magfile na lang claim sa Insurance Commission. Paki basa na lang mga threads dito sa site for more info. We are doing our best to help all affected policyholders.

  288. Good day! Is there any update on Philippine prudential!? I keep on calling them on the phone pero wala sumasagot. I just learned this issue lately 🙁 naka auto debit ng bank account ko sa kanila, then, napansin ko just last sept 2017 they stop auto debiting my account na. How can i get my money back? Kakalungkot namn ito 🙁 saang phone number sila pwede ma reach? Ung di ka ihohold ng 3 hours tapos bigla nalng ma drop ung call 🙁 any info is much appreciated.. Salamat


  289. Hi Carla

    Thank you for the updates and latest info. Malaking tulong sa mga apektadong policyholders ng Phil Prudential (PPLIC). Regarding valid IDs alam ko pwede ang passport, SSS ID, Driver’s License, Postal ID, Company ID for those employed, and Voter’s ID.

    We are all in these together and let us all help one another. Good luck to all.

  290. Hi Jun,

    thanks for your quick response. Regarding dun sa last post ko, for Philippine Prudential Life Insurance Co., Inc. un, Notice of Stay Order dated 27 sept. 2017. I just copied the last part nung page one. mejo confused ako kasi nung nag back read ako sa mga comments dito ibang name ng atty ung sinasuggest ni Nora.

    Dun sa mga nakatira abroad make sure na kumuha kayo ng SPA for your representative.

    Please refer list below for check list/Requirements for claims

    1. Policy face Page
    2. Contract Provision
    3. Certificate of Full Payment ( IF plan has been fully paid)
    4. Photocopy of Two government issued IDs

    IN case of loss of any of the above, an affidavit of loss is needed.

    sa case ko nawala ung policy contract ko nung 2012 so what I did nagrequest ako ng copy from PPILC, kumuha ako ng affidavit of loss. pero not the same ung binigay saken.. Hoping na valid pa rin sya.. meron akong certificate of full payment nirequest ko sya 2013.. kukuha rin ako ng SPA for my brother. ask ko lang ung valid 2 IDs ko are Passport and permanent resident card ko sa Canada. chineck ko nmn sa website ng phil govt valid naman sya… matagal n kasi expired ung PRC ko and mahihirapan akong kumuha ng ibang IDs sa pinas… kuing may suggestion po kayo please let me know 🙂

    thanks a lot!!! let’s hope for the best…


  291. Hi Eulysses,

    Try ko lang sagutin ang tanong mo ha. If you say you are a policy holder, di ba dapat may hawak kang policy? In my case kasi, may hawak akong policy which I intentionally terminated when I found out that PPLIC waas already under conservatorship. meaning nanganganib na sya magsara. That was last Feb. 2017. I went for the cash surrender value na lang kahit na hindi ko na makuha ang full refund. I wrote a letter to PPLIC detailing my claim for refund which they received and stamped acknowleged. Ito ang bibigay ko sa IC kung sakaling mag schedule na ng payment. Kumpleto pa naman ang aking documents.

  292. Hi, Jun P.!

    I’m a policy holder rin of PPLIC. WOuld a statement of account from the bank suffice if some of my payment receipts are still missing? In addtion, do you have any resources sa web on how to you make a claim document? Thanks and regards!

  293. Hi again Claud. Kung wala po kayo certificate of full payment iready na lang ang policy contract, mga payment receipts saka mga valid IDs. Antay na lang po ng notice from Insurance Commission kung saan at kelan mag file ng claims. Sa pagkaalam ko po pwede naman ang authorized representative magfile kung nasa abroad kayo.

  294. Salamat po Sir Jun P.
    wala po akong certificate of full payment. Hindi ko po nakuha last year nung nagbakasyon po ako. SOA (Statement of Account) lang po ang meron ako, pwede na po kaya yun as proof of payment?
    How about filing of claim, pwede po ba ako makapag file ng claim kahit nasa abroad ako?

    Maraming salamat po ulit

  295. Hi Claud,

    Naintindihan ko po sitwasyon nyo lalo na wala kayo sa Pinas. Lahat po tayong policyholders ay talagang worried dahil tuluyan na po mag liquidate ang PPLIC. Advice ko po sa inyo iready na lang lahat ng supporting documents lalo na po ang certificate of full payment kasi pagkaintindi ko waiting na lang kayo ng maturity. Sa totoo lang po , MEDYO MALABO NA MABAYARAN LAHAT ng contract price o lahat ng premiums paid kung paying pa.

  296. hello po, ngayon ko lang din po nabalitaan yung tungkol sa PPLIC. Sobrang worried din po kasi policy holder din ako and waiting na lang po sana ng maturity.
    Paano po ba ako makakapagfile ng claim since OFW po ako at kasalukuyang buntis e medyo maselan din po kaya hindi din ako pinayagan ng OB na magtravel.
    Please help naman po.

  297. Hi Carla,

    I’m glad to be pf help. Kaya wala pa sa website ng IC ang notice of liquidation meron kasi delay ng posting mga 1 or 2 weeks. Delayed rin ang posting ng notice of conservatorship at receivership nila kaya late ko na rin nalaman. I FULLY AGREE with you na nakapanghihinayang ang lahat ng binayad natin. Pag liquidation medyo matagal ito maaaring taon ang itagal. So guys prepare for a LONG HAUL.

    One other thing Carla. Yung latest post mo I think refers to Prudentialife Plans Inc. (PPI) MAGKAIBA ITO sa Phil. Prudential Life Insurance Co. (PPLIC). Ang PPI 2009 pa naliquidate yan . I hope aware ang iba dito. MAGKAIBA yung 2 Carla.

  298. Hi Everyone,


    Please advise po.

    Kind regards,


  299. Hi Jun,

    Thanks for the info..Yan din advise saken ng sister-in-law ko magwait kung may ibang insurance company na sasalo… chinecheck ko rin ung website ng IC from time to time… wala nmn ako nakita na for liquidation na sila..if that’s the case, then I need to apply na for claim. Hirap kasi nandito ako sa Canada.. di na rin ako umaasa na makaka-claim ng 100% nakakasama lang ng loob kasi hard earned money un.

    thanks everyone! let’s hope for the best..


  300. Thank you kim for the latest info. So, here guys a bit of bad news for all of us. For liquidation na daw ang PPLIC AS OF fEB. 7, which means tuluyan na sya magsasara. Kung gano katagal abutin, nobody knows. Nangyari din kasi ito sa CAP kung maalala nyo. At ang alam ko sa ganito Imposible ang full refund. Baka kalahati na lang ang maibalik satin KUNG MAY MAIBALIK PA!

  301. I called insurance commission this afternoon and learned that PPLIC is now under liquidation stage since Feb 7, 2018 (no notice/info posted on IC website). My worry is that this may take years and refund amount is not yet known. Expect much lower than the total premium paid. Any claim daw ay after liquidation of assests na.

    Saved my income to pay for this for 4 yrs already. Tsk tsk. Any way to hasten and ensure 100% refund?

  302. Hi Michel and Jovi. I’ll try to answer your concerns the best I can from what I know. I am also a policyholder of PPLIC and have 3 policies with them, which i’ve been paying for more than 5 yrs. already I have alredy STOPPED PAYMENT last Feb. 2017 upon knowing that PPLIC was already under conservatorship that time. Kaya sya nalagay sa conservatorship may problema na kasi sa kanyang finances. Sa ngayon effective sept. 26, 2017 nasa receivership stage na sya at kung walang papasok na receiver sorry na lang tayo at maliquidate sya at tuluyang magsara. Hindi sya makapagprocess ng anumang claims pag nasa receivership kasi meron stay order ang IC. I hope I gave clarity to some of your concerns. Antay na lang tayo for further developments. Stay tuned to this site. Magtulungan na lang tayong policyholders.

  303. I am now badly in need of financial assistance and thinking in depth of any possible resources that i could have, when PPLIC suddenly came across my mind. I am a policyholder in such company, paying my monthly premium for 3 and a half yrs already. It’s just today upon online check that i’ve known about the status of PPLIC which I don’t have any idea on what conservatorship is. I am worried about it, for all those times that I’ve sacrificed not to spend even for my primary needs just to have enough budget to pay for my premiums. All I wanted now is how could I get back my money 100%. Please give me reasonable guidance, and it will be greatly appreciated. Thank you.

  304. Help, ngayon q lang po nalaman na may problem pala ang PPLIC, 4 yrs. and 6mons. Na po aq nagbabayad sa kanila. How can I refund my money kung nasa abroad aq? Isa po akong ofw.

  305. Hi jun, oo, napaka-horrible talaga. Nagsakripisyo, nagtipid, ipinagpalibang bilhin ang mga kelangan, nag-overtime, pumasok kahit holidays, nag-sideline, tumayo sa bus, tapos mawawala lang. Masakit sa tiyan at sa dibdib…

  306. Most welcome Ms. Nora. Try my best to help fellow policyholders of PPLIC. All of us are affected by this issue. I’m constantly following developments in this regard. It’s so unfortunate that something like this should happen to the company. Kawawa naman tayong lahat kung mapunta sa wala ang binayad nating premiums. Pinaghirapan din naman natin yun

  307. Hi Jun, thanks a lot for replying to Carla and giving a helpful and informative answer.

  308. Hi Carla. Under receivership sa ngayon ang Phil. Prudential as of Sept. 26, 2017. Suspended ang license niya to sell new policies. At meron din stay order ang Insurance Commission putting on hold the processing of all claims. I would suggest that you already file your claim now with the Office of the Conservator for possible consideration kung sakaling tuluyang magsara

  309. Hi,

    Thanks for the info. I live outside the Philippines, I have finished my 5 yrs policy with them nung 2013 pa I’m just waiting for maturity nya to claim which is 2023 pa.. Please advise kung pano kami nakaka-claim.

    thank you



  310. Hi Mich.kasalukuyang nasa receivership ang phil. prudential. Hindi sila makaprocess ng claims kasi meron stay order ang Insurance Commission na regulator ng life insurance companies. Ang ginawa ko nagterminate na lang ako ng 3 policies ko with them at antayin na lang kung kailan malift ang stay order para makaprocess sila ng claim.

  311. Hi po. . .ano po ba dapat ang dawin para makuha ang refund namin. .paki advice nman po sana kami. . .

  312. Thanks a lot, Jun, for the updates. Really so horrible for the policyholders.

  313. Latest info po for everybody. As of Sept. 26, 2017 under receivership na po ang Phil. Prudential Life Insurance Co. I have 3 policies with them and have decided to cancel all my policies nung malagay sila under conservatorship last Nov. 4 2016. Kung wala papasok na receiver, for liquidation na ang kasunod. Kawawa mga policyholders !

  314. Hi Russel, ito po ang address ng PPLIC conservator na si Atty. Moises A. Balon.
    Suites 305-309 3rd Floor
    AIC Burgundy Tower
    ADB Avenue corner Sapphire and Garnet Roads
    Ortigas Center, Pasig City
    Phone: 902-2330
    Send by mail or bring personally all your supporting documents and IDs. Better to call first.




  316. Hi Everyone,

    I have finished my 5 yrs policy and 15yrs endowment, i just got back abroad and seen this thread. Is there anybody there that have already filed inquiry or claim via email? please help. thanks

  317. hi
    i was not aware of the insurance status until i visited their main branch sa ortigas earlier today. 2weeks ago,i went to robinsons pampanga withiout knowing na wala na ung office nla doon at buti n lng may contact ako sa dati nilang empleyado sa pampanga. then, after an hour and a half, na-entertain ako ng one of the company’s employees. dun k lng mlaman n under RECEIVERSHIP n raw sila and had advised to file a claim since i finished paying 3yrs of teh contract. the thing that they guaranteed was the cash involved after completing at least 3yrs and nothing less,which means that the amount is less than 50% of what i have struggled to find ways of paying my Security Builder Policy for 3yrs. worst case is,there’s no specific timeframe on how long can i wait to get the claim.pati nga dw ung scholarship na kasama sa policy ko ay di pa insured and that i had to validate from the school if tinatanggap p nla ang PPLIC.additionally, stop payment muna sila so di ko bbayaran ang 4th yr ko this 2018. if na uplift daw ung case and magkaroon ng mga investors uli ang insurance, then tuloy pa rin daw ang service nla. but this is enough. this was really a bad experience for me.

  318. Good day
    Paano po kaya nmin mababawi un naibayad nmin s philippine prudential?
    Thank you

  319. Hi kkgaling ko lng sa sm southmall branch ng pplic…all pf a sudden wla na dw sila don?.now ko nkita d2 sa website na under conservatorship?.and maturity ng inssurance ko is 2025 pa..pero gs2 kona sana kunin lahat ng pera ko..possible p kaya mkuha ko pera ko?..pls help po guys…thnks in advance

  320. Hi ask ko lang po kakatapos ko lang bayaran yong premiums ko and maturity date is 2027. If PPLIC is under conservatorship, is it possible na makuha yong whole amount na binayad ko?

  321. Hi Mylene, please check this:
    This is the Insurance Commission’s email:

  322. Hi ask ko lang po kung makukuha ko paba ang pera ko sa Danvil mag mamature po ang plan ko sa 2016.umuwi po ako last year para mag pa check at gamitin ang insurance ko pero sabi ng prudencial mula nung March 2013 dina nag bayad ang Danvil.Pinatatawagan nila ang Danvil sa akin para alamin kung bakiit pero diko sila ngayon nag aalala ako sa inivest ko diko alam kung makukuha ko pa.Pls give me some advice thank u..

  323. Hi Janneth, bagong policy ba ito? Ang kelangan sa PPLIC ay kulitin mo rin sila kahit 16th day na. Sori at wala na akong iba pang ma-advice.

  324. Ask lang po sana ako I submitted already the documents in my policy tsaka cancellation letter nung july 27..Pero wala po clang binigay na cancel upon inception na statement of account.Bali bukas po pang 15days ko na and nagwoworry po ako kc baka sarado cla kc holiday..Pwede ko ba makuha sa ibang branch nila ung SOA ko na cancelled na..or kung d pwede, pwede ko parin bang makuha ung SOA ko na Cancelled kahit pang 16days na.Thanks po..

  325. Hi Ms. Nors,
    Thanks for your response..
    More power to you!

  326. Hi amy, I’ve read that some will file their own lawsuits while some will accept PPLIC’s decision. It’s natural to get frustrated and angry… worked really hard for the money… Sorry but I can’t do anything to help. Blogging against pre-need owners without integrity is all I can do. It will really come down to your own decision. take care.

  327. Hi Ms. Nors,
    I’m really upset and don’t know what to do!
    I received a call from PhilPrudential, to tell me that their offer of goodwill is just until 30 sept 2013, meaning only 30% of payments from 2010 to march 2013!
    Do we have a choice? Please help…
    Thanks in advance for any info, regarding this 🙂

  328. Hi Nors,

    Please help if you have info on the cancellation made by PPLIC on the No Claim Bonus that they have acquired from Danvil? or other readers who have the same policy.
    Malapit na matapos yung policy ko and i am expecting to get back all my premiums:-(
    Please help.
    Thank you!

  329. Hi she, I wish you asked for the return of your money immediately. I don’t know if you can still get your money back because more than 2 weeks have passed. Dapat meron kang kasama na matapang o authoritative kapag babawiin mo ang pera mo. Write a letter describing how you were misled or how you were deceived and that you demand for the return of your money. Merong mga samples online — i-google mo: sample cancellation letter prudential life.

  330. hi pls help me pano ko po mairerefund yung perang nakuha nila sakin? may 9 ko po naavail policy nila. i want a full refund pero kung my bawas mga magkano po kaya?

  331. Arlene B. Mantiles


    Please help me. Where I can file my claim for my pre-need plan that will be due on May 18, 2016.
    Thank you.


  332. Hi ike, updates are here: Am so sad too about the developments…

  333. hi. i was rather late in checking danvil issue. i am an ofw and completely paid all premiums. i even visited their makati office – probably during 2009 or 2010. for reason i cannot understand i was so assured that things are well after they have taken the matter from Family First. my plan maturity is still on 2016. What is the current status. will PPLIC be able to release the face amount when it becomes mature. Please help in acquriing an update. Thanks.

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