How to Input your BDO ATM PIN and Activate your New BDO ATM Card

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  1. Hello po. Kumuha ako ng cashcard nung june 27 tapos after 5 days bago ako nakapag change pin. Then successful naman . Kaso kakatry ko lang po mag bal. Inquiry ngayon, invalid card naman lumalabas.

  2. Ito po lumalabas “You have exceeded the maximum number PIN attempt” kapag ini enter kona code ko. Ano po gagawin? Hope mag response agad kayo. Thanks

  3. Hi tanong ko lang po kakakuha kolang po ng ATM ko earlier so nakapag change PIN napo ako kaso hindi ako makapag check ng balance this dat, 24hrs ago po ba bago magamit ulit?

  4. Hi Francisco, kung matagal mo nang card ito at matagal mo na ring hindi nagamit, punta ka sa branch mo, and then ask if you can reactivate it, and ask if you need to pay something. Kapag newly issued lang ang card mo, you change PIN sa BDO machine.

  5. hello can i wait after 24 hours before i activate my bdo atm card?
    because in this afternoon after i get my atm at the bank then i immediately activited it but the machine reply is can’t read and try again…what shoul i do? its because i sign my atm card first before i activated…that’s the reason? thanks

  6. hello po
    ask ko lang bakit nang e activate kuna yong atm debit card ko para mag change pin yong reply can’t read and try again…dahil po pa nag lagay ako una ng signature sa back ng card bago mag activate? im curious
    can you help me po kung paano ko ma activate kahit nag lagay na ako una ng signature. thanks

  7. Hello , ano po yung default pin sa Cash Card BDO ? wala pong nakalagay kung anong default pin. help po

  8. hi hello poh!my savings atm card poh ako hindi ko ina activate!nag mamadali kaci ako dala ko d2 sa abroad mga 3 months pa poh ako uuwi ma aactivate pa ba yun kung pag uwi ko e activate yung card?

  9. Hi Maddie, hindi ako nakapag-swipe ng BDO atm card dian sa UAE, pero I suggest na if you have cash, gamitin mo na lang ang cash mo, kasi babawasin ng BDO ang cost of network transfer with Mastercard. Ang cost of atm withdrawal abroad is US$3.50; baka similar ang fees for international debit. Or hindi man obvious sa deduction, baka kukunin nila through lower exchange rate.

  10. Hello..cno po dto nkatry na magswipe ng bdo debit card nla when buying something here in U.A.E.
    Ask ko lang po sna kung mgkno ung nging exchange rate ng dirhams to peso nung time n nagtransact kau..thank u

  11. Hi Jennyvie, 6 digits ang ATM PIN ng BDO. Noon bang nag-change PIN ka, nabasa mo ba na “Your PIN change is successful”? Kapag hindi na tinatanggap ang atm PIN mo at hindi ka na makapag-PIN change, punta ka uli sa branch mo and ask. Pupuedeng papalitan na lang nila yang atm card mo, at babayaran mo ng 100. Mag-PIN change ka uli. Ang default PIN ay any 6 digits — puedeng 123456 or 888888 or 7777777. Imemorize mo na rin yong gusto mong sariling PIN mo na 6 digits.

  12. i have a question po. Nag transact ako today with my atm card and then na mali po yung pin ko im sure twice yun. hindi po maka.withdraw even nag transfer na ako sa ibang bank.. what shall i do .. and more thing kase i remember i think noong ng open account ako di po ba binigyn ako ng default pin number.. pinalitan ko siya ang pinalit ko 4 digits lang….Is it good o talagang 6 digits talaga?? Please reply po ..

  13. Hi Albert, oo, kasi dito sa Philippines, ang pag-activate ay through atm card using a BDO atm machine. Meron ding record ang card number mo sa BDO. I think it’s one way for them to verify that you’re really the card owner.
    Kung merong Mastercard ang card mo, basta hindi tinanong yong expiry date at yong 3-digit sa likod, safe ang card mo — hindi magagamit ng iba. Ang 16-digit plus 3-digit security code plus expiry date plus full name of card owner and sometimes registered address, nagagamit ito to buy goods online.

  14. Hi goodday po…Tanong ko lang po ganun ba talaga yun kukunin ng costumer service representative yung 16 digits sa atm card kasi po nagpapaactivate ako ng online banking account?!….Salamat po

  15. Hi Rose ann, kung active ang account mo at dumating na yong expiry ng atm card mo, puede mong papalitan sa BDO ng new atm card. Kung hindi pa expired, at gusto mong papalitan dahil luma na yong card or damaged na, puedeng papalitan, magbabayad lang 100 pesos.

  16. Hi po may tanung po ako,yung valid thru ng atm debit card mapapalitan ba ba?kung kailan ka nag account..

  17. Hi ten, yang linking na yan ay dati nang requirement yan. Sorry hindi ko alam kung ganon pa rin ang policy nila ngayon. Sana hindi na. At baka hindi na, kasi na-change PIN mo naman, so that means na-access ng atm card mo yong account mo. Try mo na lang mag-balance inquiry after 24 hours. I hope you can share here. Thanks and have a happy vacation

  18. hindi ko na po nagawa ung pagdaan sa counter para ilink ang atm card sa account. dumiretso po akong nagpalit ng pin sa machine. makakapag balance inquiry po ako kaya pag nag activated na ang card ko?

  19. Hi Angie, oo, dapat activated na yon. You can try making a balance inquiry there abroad at a machine that has a Mastercard or Visa logo (the same logo as that on your card).

  20. Hi, nakapag-change na ako ng PIN sa Pinas pa, pero after ko magchange ng pin, ndi ko na ulit ginamit atm ko dahil paalis na ako nun. Activated na kaya un? And sabi sakin ng teller, after 24-48 hours automatic na mag-activate na daw. Ndi lang ako mkpag-balance right after magchange ng pin.

  21. Hi Jessa Ann, yes, ikaw ang gumawa ng sarili mong PIN. 6 digits. Pag mag-change PIN ka na sa BDO machine, ang default PIN or initial PIN ay 123456 o puede ring 888888 o 999999. Then yang inisip mong sarili mong PIN ay yon ang NEW PIN.

  22. Hi.Im Ann…wala po bang pin code yung kabayan savings account card? Kc walang nka attached kht sa passbook na pincode ko…ako po ba ang ggwa ng sarili kong pin code?

  23. Hi Amy, depende kung anong reason why your account is not active. Kung hindi mo napadalhan from abroad within 14 months, closed na yan at hindi na maa-activate. Mag-open ka na lang later on in the Philippines ng new account. You can call BDO International Access Code-800-8-6318000 or 00-800-8-631-8000 or 00-632 631 8000

  24. Pano po mapa activate ung Kabayan savings account invalid po kc ng appear pg mgdedeposit.Im out of the country po
    my Chance pa kaya ma activate ung account ko?please i need advice

  25. My bdo kabayan card is stolen and tthe bdo main gave me same account I’m afraid because I forgot to change my pin in Philippines I’m in Qatar now How can I change and Is my account is safe??even my old one stolen and same pin..What if they know my pin And I deposit money here!!is there possibility they get my money because the bdo gave me same account

  26. Hi I just want to know how I can change my bdo kabayan pinning Qatar I’m worried to deposit money my card was stolen and the bdo gave me same account I forgot not change my pin it same in my old one I’m worried

  27. @Azshanna sia, pareho po tayo ng case. I was about to withdraw money from ATM using my debit card, which I used only for the 2nd time, and as I entered my PIN it keeps on saying the PIN is invalid even if I’ve entered the correct PIN. I went back to the machine 3 times, I have waited after 24 hours to try again and scared grows in me every time I keep on failing to enter my PIN. I was tremendously anxious, bad things keep on popping in my head like, maybe my card was hacked or what!! I panicked. I’m still a student and can’t afford to lose that card just because of my genius brain (LOL!), I’ll kill myself (note: sarcasm). I took action and went to BDO office to ask for HELP. They checked my card and told me that I didn’t have PIN yet and didn’t attempt to change it once!! And, I was like… “but-but, I already entered a PIN and I even got a receipt that which I, the smarty (note: sarcasm),have lost!!!!!” That’s the importance of receipts. I should put it in my mind. I FOLLOWED HER INSTRUCTIONS INSTEAD OF ARGUING WITH HER THAT I ALREADY DID ENTERED A PIN AND VALIDATED MY CARD, IT WILL JUST MAKE THE CONVERSATION INFINITE. AND NOW, I HAVE TO WAIT UNTIL TOMORROW MORNING TO TRY ENTER A NEW PIN AGAIN AS IF I NEVER DID IT ONCE! AND I REALLY HOPE IT WILL WORK!!! GOD BLESS US ALL!

  28. hai powh..ask ko lang muh pagbalance inguiry powh at magwidraw sabi selected account does not exist?

  29. gud afternoon po..tanong q lang d po kc nkukuha ung sahod ng asawa q kc pag nag babalace inq. kmi niluluwa ng machine tas my nkalagay na your account has been blockek.. anu pong ibig sbhin nun.. kahapon po kmi pumunta sa bdo machine..

  30. Good evening po tanong ko lang po bakit po invalid code yung lumalabas samantalang tama naman po yung pin na nilagay ko hindi po kasi ako pwede mag kamali sa pin ko ee 2nd time ko palang po to ginamit simula nung nag change ako ng pin patulong naman po

  31. Hi akiho mae, saan inopen ng husband mo ang account? Kung sa abroad inopen, maaaring hindi pa na-activate ang kanyang atm card. Kung hindi pa activated, ask your husband to go back to where he sent the money, so he will change it to FOR CASH PICKUP, para kunin mo na lang over the counter sa BDO. Fill up a Remittance Payment Slip.

  32. Hi elen, na-activate mo na through a BDO atm yong online banking enrollment mo? If na-activate mo na at ayaw pa rin, wait for 24 hours. Pag ayaw pa rin, call BDO 631-8000 or visit your branch.

  33. ngreg ako for online banking tapos ang nakalagay sa savings/checking account this account is inactive paanu un di tuloy mktransfer

  34. Hello po good eve..ask ko lng po..my kabayan savings card po aq pero nkpnglan s husband ko n ofw…dahil 15 yesterday expected kn n naa may pera n accnt. Then i check my blance ..2 atm machines n pnuntahan ko keep saying invalid..what should i do..?pls help

  35. Hi luzviminda, do you mean you don’t have a copy of your account number? You need your account number when you enroll in online banking. Call BDO from Brunei and ask: 00-800-8-631-8000. Pag alam mo na ang account no. mo, when you enroll in online banking, check “Outside the Philippines” para matawagan ka ng BDO para ma-complete ang process for enrollment.

  36. HI..ask ko lng po,,paanu ko po maiactivate ang kabayan atm ko..kz gusto ko napo sana hulugan ang problema po nsa brunei po acoh..naiactivate ko nman po xa bago ko umalis..ang kaso..dko xa maionline banking??nawala npo ung kopya ko ng papel,,dko ndin po matandaan

  37. Hi Anne, yes, you’re right. Check again after 24 or 36 hours. Hindi pa puede ang balance inquiry or other transactions immediately after PIN change.

  38. Hi cindz, baka nagkataon na on maintenance yong BDO system. Or yong atm mismo ang merong glitch. Try again at another machine.

  39. Hello,paano po ung magactivate ka tax lagyan mo ng pin tapos sabi request cannot be processed daw new ATM po?tnx

  40. Hello po, kakaactivate ko lng sa atm cash card ko tapos na ok nman po cya nakuha ko na ung receipt na ng pin change. Pgtpos po nun ngbalance inquiry ako bale 0 pa ang balance.. bka po wla pa tlgang laman un.. Ang next ko po na ginawa ay nagbalance inquiry aq sa ibang atm machine na hindi bdo tas ang lumalabas na po ay invalid transaction.. hindi ko na cya ma balance inquire.. normal lng po ba un? Need ko mg antay ng 24hrs mgging ok na po ba un?

  41. Hi cez, try at another BDO machine. Make sure you’re entering only 6 digits. Or try again tomorrow. If by tomorrow, you still can’t use it, visit your branch and ask.

  42. hello po yung bdo atm card ko inactivate ko yesterday then nung chineck ko today sabi you reach maximum digits anu po gagawin ko pls help me.

  43. Hi rodel, sorry, dapat BDO atm, kasi mag-change ka ng default PIN. Antay ka na lang ng day na meron kang importanteng lakad sa town where there’s a BDO atm.

  44. Nid po b i activated ung bdo kabayan card s bdo atm lng.?malayo kc kme,s bdo 1hr n byahe..may atm nman dto pero,iba my mega.link at visa nman sya.pede b dun ms nora

  45. Hi Valerie, have you just changed your default PIN? If kaka-change pa lang, hindi pa puedeng gamitin. Make a balance inquiry after 24 or 36 hours. Pag after 48 hours na at hindi pa rin, visit your branch and ask.

  46. hi, i tried to widraw, kaso sabi “your card number is invalid”. sinubukan ko po uli pero ganun pa rin, sinubukan ko kung pwede ang balance inquiry pero ayaw rin. ano po ang dapatkong gawin?

  47. Hi cerlyn, yes, puede mong depositohan yang account over the counter, pero bago mo depositohan ng sarili mong pera, i-activate mo muna asap yang atm, para sure na makawidro ka later on. After successful PIN change, magagamit mo after 24 or 36 hours. Don’t forget your PIN because once you forget it, it’s only your sister who can ask at the branch for atm card replacement.

  48. Hi po,tanong ko lang po.nag open po ung sister ko ng kabayan savings account. Pero iniwan po nya sakin ung atm card nya para po kapag nagpadala sya ay dun nlang daw nya ipapadala sa account nya.pwde po bang ako ang gumamit nun at kng pwde pa po bng gamitin un kc 3 months n po,hndi p npapalitan ng pin at kung pwde po n magsave din po ako ng pera sa account na un.thanks po

  49. Hi Des, baka ang policy ng BDO sa payroll account is mag-start lang siyang maging active after the first deposit of your salary. Kasi ang BDO, iba ang treatment niya sa payroll account compared sa regular account. I-enroll mo na lang after may deposit na

  50. Hi, I activated my debit card last week. Today, I wanted to register it for online banking, but before that I tried checking my balance (I know its zero), but it still says that my account does not exist. Its a payroll account, so can our HR check on this as I don’t know where they opened it.

  51. Hi rose ann, that’s the policy of BDO: Change PIN then start using the next day. I don’t know the purpose or reason — could be for additional security.

  52. Good evening, debit card holder din ako. But unfortunately, nag invalid din yun card ko po. last friday ko p po nakuha yung card ko. its been 4 days n po. please help

  53. Hi Monaliza, you’ll be able to access your account after 24 hours. In some cases, after a bit more than 24 hours.

  54. Good evening I already get my atm debit. Card today. I already change my pin but when I balance inquiry the ATM machine response account doesnnt exist.thank u

  55. Hi Mich, are you abroad? Dito ka ba sa Philippines nag-activate ng atm or nag-change ng PIN? Kung dito ka nag-activate, try again there after 24 hours. Dapat sa atm na merong Mastercard or VIsa logo (the same with the logo on your atm card). Try to recall your correct PIN. Kapag 2 na at mali pa rin, stop ka na, after 24 hours ka uli mag-try. Kapag hindi mo na talaga maalala, sorry, yong BDO encryption system, hindi nare-retrieve ang PIN. Pag-uwi mo, you go to your branch and ask for a replacement card (new card), and then activate it by changing PIN again.

  56. Hi mrs nora. panu po if you have exceeded the maximum number of pin’ kasi naklimutan ko password. try ako ng try hindi tlga na.open. panu po ako mkapag-withdraw

  57. Hi Jasmin, yes, activated na ang atm card mo, pero tama yong guard, you can make a balance inquiry or withdrawal after 24 hours. There are some cases pa na after more than 24 hours.

  58. Good day! Ask lng may kabayan peso savings aq BDO. Inopen q sya s kuwait then chinage pin ko sya knina sa SM fairview branch. May receipt n lumbas it says your new pin has been accepted. So it means activated na sya ganun ba? So after that i tried to balance inq. But unfortunitely i cant tpos sbi skin ng guard after 24 hours pa daw aq makkapag balance inq. Activated n ba yun? Reply pls…

  59. Hi Alyssa, sorry, most banks now have atm PIN encryption systems in which PINs cannot be retrieved by their IT people, para masabi nilang wala silang liability in case mawidro ang pera fraudulently. You need to apply for a new atm card to replace your card.

  60. Hi Marvin, it means that your atm card still needs to be linked to your account. But sad to say, BDO’s policy is it should be you going to your branch to link the atm card to your account since you’re the account owner. Have you remitted money to this account? If yes, you can ask your wife to deposit 100 pesos to your account to test if your account is active. If the deposit is accepted, it means your account is active. Your wife can also ask the teller if there’s a balance — subok lang, kasi usually they don’t answer this type of question because of privacy laws.

  61. Dear Nora, I had my kabayan savings atm card with me for a year now, I opened my accnt here in Dubai, I had my wife bring it to Philippines and she just used the card in an atm to enter a pin, this was 6hours ago,when she tried to check the balance it is showing accnt not existing, is this normal? How long will the card be activated? Thank you.

  62. Kelan ba mag start yang twodays po para magchange pin. After pagka tanggap ng passbook at atm card o after maipalink ang atm.?

  63. Madam ask kulang po. Pano po namin mapapa link at activage bdo kabayan saving passbook and atm card namin. E andto kami abroad. So d pa namin pwede kargahan.?

  64. Good day to u nora.
    I opened an account last june 15,2016 i receive my atm card and my passbook on june 28,2016. My question is where is the pin number. Or how can i get my pin number for this account…?

  65. Dear bdo.ph
    I opened an account here in dubai. I recieve already my passbook and atm card. But my problem is how can i have my temporary pin number.?

  66. Hi jennifer, is your atm card newly issued? Have you just changed your PIN? If yes, try making a balance inquiry again tomorrow or after 24 hours from PIN change. If you’ve been using your debit card for a long time already, go to your branch and ask. You might need to replace your card.

  67. my bdo debit card is invalid. what should I do? i need my account as soon as possible.

  68. Hi. I was activating my account about an hour ago, during the process I got a message saying that I already exeeded pin change eventhough it was my 1st attempt. Now the in charge advised me to go to another branch this monday. I have to wait for 3 daya to get my 1st salary. My question is, can I go to the back today instead of waiting 3 days to activate? Thanks. Hoping for response.

  69. Hi i got my bdo atm debit card a while ago. I’ve changed my pin and will just wait for 24hrs. Will I see the amount I deposited even if I have not remitted to my kabayan account? Thank you

  70. Hi freddie, sorry I’m not so sure now if they’re still implementing that 2-day deadline. Just try changing today your PIN, and if you’re not able to change, you should go to your branch and ask.

  71. Good eve po is it still okay to change my pin? I was not able to change my PIN after getting it; it’s been almost 1week

  72. Hi Cristina, with BDO, you can use any 6-digit PIN, maybe 123456 or 654321 as the default PIN or old PIN. When you change your PIN, enter 123456 as your current PIN, and then enter your prepared 6-digit as your new PIN. Prepare a PIN that’s easy for you to remember but difficult for others to guess.

  73. Hi. just want to ask where I can see the pin code of kabayan savings. I wasn’t able to ask them. They gave me a passbook and ATM card but I wasn’t able to ask the pin code.

  74. Hi Cristelle, it’s possible the school directress missed a digit. Did she text you when she was at the bank to countercheck? About the atm card activation, sometimes now, the activation is validated after 2 business days.

  75. Hi Lenly, so sad about that. But if you forgot your PIN, BDO personnel cannot retrieve your PIN because PINs are encrypted for security reasons. What BDO does is to ask you to replace your atm card in person here in the Phils so you create a new PIN. I hope you can remember your PIN.

  76. Hello I forgot what is my PIN number. I was able to use my ATM while in Philippines. What do I do now? I’m in New Zealand and my mother in law deposits money for me to withdraw here as my allowance.
    thanks please help

  77. I was able to open a bdo savings account. i activated it and waited for 24hrs. It still says invalid and so i went ro the bank where i opened. I was able to withdraw! And nowwwww here if goes again when our school directress will deposit my salary the bank says i have an invalid accnt number! Can someone please help me. The bank is closed every sat and Sunday

  78. Hi Matesh, your atm card is new, so you need to change the default pin. The default pin is any 6 digit no., like 123456 or 654321. Enter as new pin the old pin that you said you like.

  79. Hi. Our BDO atm card has been replaced for a new one because it’s lost. It was released on us last April 27. We want to withdraw now but unfortunately the machine says “incorrect pin” . It’s his old password that I typed and we don’t want also to have new one. Any advise? Thanks

  80. Hi vanessa, ask your mom to read the response of the machine. At what point of the atm process is she stopped? Does she choose “savings” as type of account?
    You can also use this BDO Remit Status Inquiry to track your remittance.

  81. hello, I’m here in uae i have kabayan card and i already changed the pin I left my card in the phil. I already sent money for my account but my mom can’t open my atm. i need help thanks

  82. Hi Lyn, yes, I think so. You can try today. If it says “your account does not exist” or similar replies, go back to your branch and ask for resetting.

  83. It’s been days I haven’t changed my PIN at BDO since I got my atm card. Can I still change PIN? Thanks po

  84. I recieved my atm card last monday, and then I change the pin right away, i got my receipt that my change pin was succesful, but then i try to check mybalance on wednesday it says that transactions is invalid ? Is there something wrong w/ my atm ? What do you mean by that ? Thanks.

  85. Hi. Is it possible to change my pin for the second time? My first pin is my birthday. I’d like to change it.

  86. Hi Julius, it’s good that you have an active BDO online banking account, and it’s good that you have a savings and remittance plan. Sorry though that you cannot change your ATM PIN through your online banking. ATM pin change is always done via the atm machine.

  87. Hi, Ms. Nora. I’m an OFW here in Saudi Arabia. My beneficiary had already my BDO Kabayan Savings ATM which I gave to her the day before I left for Saudi Arabia. I now planned to use this current BDO account for my personal savings use. I will be sending her a scanned filled-up BDO Remit Referral Letter in order for her to open another BDO Kabayan Savings Account. I’m sure that she will be issued another ATM Card for my beneficiary’s account. This soon to be opened account will then be the account that I will be sending my monthly remittance.

    My question is: How can I change the current ATM PIN which is now used by my beneficiary via online. I am currently enrolled and using BDO Unibank, Inc. internet banking.

    Thank you!

  88. Hi bett, yes, you’ll be the one to set your own PIN. Think of a 6-digit PIN. Not your birthday. Follow the instructions above. When it asks for the default PIN or old PIN, enter 123456, then when it asks for your new PIN, enter your 6-digit PIN. When it says, enter again, enter again your 6-digit PIN. Your final screen should be “You have successfully changed your PIN”. That means you have activated your atm card. You can use it after 24 hours.

  89. hello po I opened a bdo account yesterday. I don’t know how to put pincode. Should I be the one to put it? Previously my bank gave my my pincode. How do I activate?

  90. Hi Mae, no, it’s not because of your default PIN. If the screen replied “PIN change was successful,” you had a valid PIN change. Try again after 24 or 48 hours. The BDO site says atm card is activated within 2 days after PIN change.

  91. Hello po, I just got my atm debit card. And I changed pin a while ago, but when I checked my balance po to check if my PIN is correct, the response was “selected account does not exist” what should I do? Thank you.

  92. Hi jayson, if you changed your atm pin, it means you already activated your atm card. Did you try making a balance inquiry the next day? Or the second day after PIN change? Does your atm card has a Mastercard logo? Try making a balance inquiry there at an atm with Maestro or Mastercard logo. Atm inquiry fee is 1 US dollar. If you opened your account just this month or last month, your account is active. Find a BDO remittance partner there so you can be sure your remittance will be credited to your account. Then use this BDO Remit Status Inquiry to track your remittance.

  93. hello po I opened a new bdo kabayan saving account and i changed the atm pincode, but it says invalid card if I make balance inquiry. Do I need to activate the atm card? Now I’m here abroad, I wish to deposit but I have concerns.

  94. Hello po. Ask ko lang pano po ba yung time deposit? Ano po requirements at yung computation. I don’t have idea po.

  95. Hi Jopet, you said you changed the PIN, so maybe you gave the wrong PIN to your kids. Try to remember the correct PIN so that they can try again after 24 hours. If you can’t remember the correct PIN, and if this debit card is in your name, it’s only you who can go to BDO and request for a replacement card so you can input a new PIN. BDO does not retrieve PINs due to their encryption system.
    If you have BDO online banking, you can send money from this debit account to one of your kids for cash pickup at any BDO branch. Use the Send Money option after you login.

  96. Hi, My kids have a debit card before I left it to them, I change the pin. Now they tried to access through atm machine unfortunately the machine responded with a wrong pin. I cant remember if I activated it or if the pin is wrong what shall we do. Thanks for any assistance.

  97. Hi Lizel, you might still be within the time frame. Try doing your PIN change today, and if not successful, call BDO 631-8000

  98. Hi,? I recrive my ATM Debit Card last Dec.12 and the bank teller told me to activate or change the PIN in the next two days. Due to busy schedule, I forgot to do it and its been more than a week now. Is it still possible to change my PIN today or I need to coordinate it first. Thanks

  99. Hi po gud eve..tanong ko lng po bgo lng ako mgkaron atm card at hndi po ako marunong,pgkuha po ba ng bgo atm e pde ng hndi palitan ung pin,ska po ang gamit ko e kabayan savings acnt nsa abroad po kc aswa ko,pg po ba mag withdaw ako anu kelangan ko gamitin,cash or savings,anu po ba pgkakaiba nila..sana po mtulungan nyo ko,salamat po..godbless..

  100. Hi David, if you forgot your PIN, you need to visit your BDO branch with your IDs and atm card and tell them you forgot your PIN. They’ll ask you to apply for a replacement atm card (cost is around 100 pesos) so you can enter your new PIN.

  101. Hi jovit, sorry you cannot create a new PIN there in Qatar. The policy for lost BDO PINs is to ask for a replacement atm card, and then you input your new PIN. If your account balance is 10k or more, or if you have deposited to your account within the past year, your account is still active, and you can deposit to it. But if you are not sure, call BDO: (Qatar’s International Access Code) + 800-8-631-8000

  102. hi ate nora. I’m afraid of depositing to my account because I forgot my PIN. How can i make new here in qatar?

  103. Hi roxanne, try remembering your PIN, and then try twice at a BDO atm – twice only, because the machine might capture or disable your atm card. If you really can no longer remember your PIN, go back to your branch, and tell them you forgot your PIN. You will most likely be asked to replace your atm card because they can’t retrieve your PIN. Might cost you 100 or 150 pesos.

  104. Hi Jhove, you can still send the requirements by postal mail if you’re still within the deadline (usually 30 to 45 days, depending on the no. of days mentioned in BDO’s response to you). If it’s not possible for you to send postal mail from there, then wait till you’re about to take your vacation in the Philippines, and enroll there (within the Phils), so that by the time you arrive in the Philippines, you already have the code to input through a BDO atm machine here to validate your enrollment.

  105. Hi! im have a kabayan savings here in doha, Qatar and last month i enroll to the online banking but unfortunately i did not answer the question of the BDO agent. and she send me a email for the requirements so that i will send mail to the Philippines but i cant send post mail because of my work. do i have a any option again? can i enroll again in online banking even i did not send a mail for requirments.

    Many Thanks 🙂

  106. Hi Marj, did you use a machine that has the same logo as on your atm card (Mastercard or Visa)? You can try again at another atm at another time. If still not successful, call BDO toll-free, if landline, 800-863-0011

  107. hi! good afternoon, i have my bdo kabayan savings account, and few minutes ago that’s my first time to use it to withdraw money abroad (KSA),but then as i enter the pin, machine says that it was an invalid pin number, i tried it three times afterwards it says to call my bank for further details about the wrong pin, but i remember when i was in Philippines i already used this account and had the same password,what can i do now? hoping for your response, thank you.

  108. Hi Sam, I think the time frame to activate is 2 days. But they might have changed their policy, so you try changing your PIN to activate it. If your card can no longer be activated. go back to your branch and ask. Or you can call BDO

  109. Hi Pamela, no your account will not be closed. Your account will still be active. This October, you fell below the maintaining balance of 10k. If you fall again in November, you will be charged 300 pesos on Nov. 30. But if you maintain 10k in November, there will be no charge. So make sure you have 10k or more in your account on Nov 1, and the whole month of Nov.

  110. Hello, I opened an account passbook w/atm. I got my atm oct.16. But did not activate it. Can I activate it next week? thank you po.

  111. Hi.I have a savings acct passbook with ATM I have 13000 pesos and withdraw 7000. Is my acct be close because it is below minimum of 10k?

  112. My atm card was already available last monday. And I received it lastnight. And changed the PIN this morning. But everytime I try to make a transaction it always display “account doesnt exist” please help.

  113. Hi Judith, try again tomorrow, sometimes now it takes 2 days. I hope you pressed correct button or screen area for type of account.

  114. Hi. I was able to change my pin yesterday they told me to wait 24 hours and i did. Now am trying to withdraw my money and atm says account doesntt exist

  115. Hi kristine, I hope your debit card is already activated, and I hope you’ve already performed a successful balance inquiry.

  116. hello.. i already activated my bdo debit card but still not activated.. its already two days since i activate my debit card..

  117. Hi Joey, sad to say, you can activate your atm card only in the Philippines because there’s no BDO atm machine abroad.

  118. Hi how to activate my kabayan atm card if im abroad(manama bahrain) i like to activate my acct. So that i can monitor the balance. Please here my contact #097337388810

  119. Happy afternoon, is it okay that I’m not able to change immediately the pin of my new atm card? I opened a new account.

  120. Hi lory rose, if the response is always wrong PIN, it’s most likely the PIN is wrong. Your husband should go back to his branch, and ask for a replacement atm card (the fee could be 150 pesos) and change the default PIN and validate his atm card again.

  121. hello what can my husband do with his atm. we changed his pin but whenever he wants to withdraw, the response is wrong pin. he can’t use it up to now.

  122. hi ms.! What if i did not change immediately my pin? i got my atm card yesterday about 1pm and I’m not sure if i can make it this evening. may i know if i can still change it this weekend? tnx a lot

  123. Hi Catherine, the activation process for those who enrolled while abroad is different. Did you choose the option “Outside the Philippines” when you enrolled? http://www.banksphilippines.com/2012/03/can-i-enroll-in-bdo-internet-banking.html With the code sent to you, usually they tell the number of days within which you need to activate your enrollment through a BDO atm. Wait for those number of days to pass, so your enrollment will get cancelled, and then enroll again. This time, choose “Outside the Philippines”.

  124. Hi ! I cant remember my password what should i do ? I enroll already to online banking to see my balance but still pending , they send me code and step to activate my online ,but the problem theres no BDO machines here in Winnipeg Canada .Can you help me how to log in on my online banking.thank you

  125. Hi Jasmine, yes, you can remit to your account even if you forgot your PIN, as long as you’re sure your account is active. Remember also that you need to send to your account at least once in 12 months so it remains maintaining-balance-free. Is your atm card with you? Keep it safe. If your atm card is not with you, you must call BDO and report that it is lost. In both cases, when you get back to the Philippines, BDO will require you to apply and pay for a new atm card in person at your branch.

  126. hi how about if I forgot my pin code for my kabayan savings? Can I still remit money to my account? and when I get back to the Philippines, can I get my money? Thanks.

  127. Hi Joyce, your check has not yet cleared, so it’s not yet available for withdrawal. Withdraw on the 3rd day after check deposit (4th day if deposited after lunch). If it says account does not exist, it’s either your ATM card is new and you just changed your PIN (wait for 24 hours), or you pressed the wrong account type.

  128. Hi. When we check the balance inquiry it has 20k but when we try to withdraw it it say that the account does not exist. Do we need to wait 24 hrs to withdraw the cash that send to us

  129. Hi Miss J, if your atm card does not have a Mastercard or Visa logo, it does not have an expiration date. If no expiration date, that means your atm card remains active as long as your account is active.

  130. How can i know the expiration date of my atm debit card? If it is not indicated in my card? And what happen to the card regarding the expiration.Thanks

  131. Hi criza, does your mother own the account? I’m puzzled she was able to have your PIN blocked if she doesn’t own the account. Whoever owns the account should go to the branch where the account was opened and have the PIN unblocked. Bring IDs. Or call BDO first 631-8000

  132. My mother had my pin no. blocked because my passbook was stolen. how can I have my PIN unblocked.

  133. Hi, I was told to change my PIN immediately after opening, but the BDO machine was offline. Will I have a problem if I change my PIN tomorrow?

  134. Hi shobe, yes, first enter default PIN (can be 123456 or any 6 digits), then enter your new PIN, and then re-enter your new PIN. You should get a message that your PIN change is successful.

  135. Hello po tanung k lang po kung ung enter 6 digit pin ay ung default pin po ba?bago mag enter ng new pin? Tnx po

  136. Hi po!when i encode my pin i confused to enter 6 digit PIN its mean f i enter 6 digit i enter d default pin first? or i prOceed d new PIN?Because here are the step.1.go to any BDO ATM.2.Insert card.3.press other services button.4.pres pin change.5.enter6 digit pin.6enter new pin….

  137. Hi Mar, it’s most likely your activation is good and valid. The first PIN entry acts as the default PIN, and based on your experience, it seems that the default PIN can be 4 digits

  138. hello po. When I activated, the first PIN I entered was four-digit. then I entered 6 digits for second and third entries. And they verified. does it make any problem po? 24 hrs will have passed by tomorrow.

  139. Hi Sherelyn, yes, it will be reset after 24 hours. Make sure you have the correct PIN when you try again tomorrow.

  140. What should I do? i was worried because my relative asked me to withdraw for her but unfortunately i entered wrong pin three times and it was blocked. will it be reset? what should i do? please help me

  141. Hi Angela, sorry but BDO’s policy is for you to wait for 24 hours before trying again. They reset their system 24 hours after the time your account was blocked.

  142. Hello po. i really forgot my kabayan atm pin, and after ive tried 3times it was already blocked. it was then when I remembered my correct pin. tsk! What am i suppose to do po? I do really need to withdraw cause we’re far from the city.

  143. Hi james, if you just opened your account today or yesterday, it’s most likely that your account is not yet active, or not yet valid for atm withdrawal. It could also mean you pressed the wrong account type. Or the machine could be not functioning properly. Or you opened your account abroad, and your atm card is not yet linked to your account. Call BDO or go to your branch.

  144. Hi Trafalgar, a cash card is not a savings account card, so this could be the reason why Other Services does not appear among the options at a BDO ATM. You are not allowed to use a cash card as your main card in enrolling BDO online banking — you must use a savings account like BDO Kabayan or a regular atm or passbook savings account. And then after approval and activation, you can enroll your cash cards as part of your main savings account.

  145. the cash card of my mother in the province — I was having it enrolled via online banking. but my sis was the one enrolling it via online banking enrolment. she could not see Other Services, as she was trying to activate for online banking. Isn’t it that all atm machines of BDO have Other Services?. Negros Otheccidental is our province. please help us how tnx

  146. I applied for a BDO Kabayan account and successfully changed my pin. When I check my account on a different ATM BDO machine after more than 24 hours it’s still appears that my account does not exist. Please advise. Thank you.

  147. Hi Nora. I already changed the pin of my BDO account and it’s more than 24 hours now but still it appears that my account does not exist. I was able to try it on different BDO ATM machine and it is all the same. Please advise. Thanks.

  148. Hi. I changed pin a while ago and was successful. Then I tried balance inquiry but the machine said my account does not exist. Bdo kabayan savings. Does it take 24 hrs for activation after change pin? Tomorrow can I make balance inquiry?

  149. Hi Lyzander, a BDO atm card requires a 6-digit PIN. If you can no longer remember your PIN, go to your BDO branch with IDs and a card replacement fee of maybe 100 pesos.

  150. I just want to asked if how man digits pin because as i remember i only have 4 digits. and other issue us that i was not able to widraw money from to banks (Metrobank and RCBC) whats the problem with my bdo card?

  151. Hello po, i want to ask lang po kung ilang years po before maexpire yung BDO ATM Debit card? and How can i renew it?thanks local lng po yung card ko without visa or mastercard logo.

  152. Di ko po napalitan agad yung pin ng cash card pagkaissie ng company. Ilang days ba valid palitan? Thanks

  153. Hi. What if di ko agad naactivate yung card ko after ko nareceive sa company after 2 days?

  154. What should I do if I changed my PIN and the machine responded “transaction failed”?

  155. wala po kasing nkalagay na valid thru sa card ko ,local card lang po un hindi visa or mastercard. Sa atm machine po ba hindi ko mkikita info. regarding the expiration of my card? and anu po ibig sabihin pag naexpire yun?salamat

  156. Hello po, i want to ask lang po kung ilang years po before maexpire yung BDO ATM Debit card? and How can i renew it?thanks

  157. Hi rose, yes, if you can make balance inquiry, you can also withdraw. Atm withdrawal fee is usually 3.50 US dollars. Inquiry fee is usually 1 US dollar.

  158. hello po, im here in kuwait im using kabayan atm card since 2012 and also i check also here my balance. is it possible to withdraw in the machine where i make balance inquiry?

  159. Hi Marlo, withdraw online or transfer online? If you’re enrolled in BDO online banking, you can transfer money to another registered BDO account for free, or you can send money to another bank’s account or unenrolled BDO account for 100 pesos.

  160. Hi Nora, I just received my ATM card but it is not active yet. There’s a money deposited in my account and i want to withdraw it for emergency purpose. Is there a way that I can withdraw it online? I am currently here in abroad.

  161. Hi erika, it’s savings account. But if your account is a checking account, it’s current account.

  162. Hi..what type of account is the debit card.. is it savings, current or cash card?? I got confuse when i try to withdraw, the atm says i enter the wrong pin but im pretty sure that thats my pin.. i started thinking maybe i choose the wrong type of account.. please help.. 🙁

  163. Hi Alaine, if your account is atm-only account, yes, you’ll be charged 100 pesos for withdrawing over the counter, and you’ll have to explain and show your atm card and IDs.

  164. Hi! I have a question which is a bit out of topic will you get charge as well if you withdraw cash over the counter for a reason that your debit card is blocked or say you have new card waiting to have it activated and you can’t really wait for 24 hours as you badly needed money.TIA.

  165. Hi rose, I think your account is already closed. Once an account gets to zero or negative, it’s automatically closed. You can try using your atm card to check.

  166. Gud day po, I have withdrawn my maintaining balance of 2k from my bdo atm over a year ago. Is it still active? If I deposit again, will they deduct a fee. thanks

  167. Hi dinah, with BDO, since PIN is encrypted, BDO personnel say they cannot retrieve it, so the remedy is for you to apply and pay for a new atm card and enter your new PIN.

  168. Hi marga, yes, you’re right, they should have. You can see your 12-digit account no. in your machine-validated deposit slip, near your name, starts with 00.

  169. Why was bdo not able to give my account number when i claimed my new atm debit card? Aren’t they supposed to give me a copy of the account number upon claiming my atm card?

  170. Hi kathrina, how have you been getting your pay? You should go to your BDO branch and request for reset so you can enter your PIN; tell them you have not activated it ever since. They might however ask you to replace your atm card with replacement fee.

  171. my pin is incorrect whenever i try to check my atm bdo cash card payroll, and i guess i havent activated it for the past 2years since i hold my card, do you think the problem is not yet activated?

  172. Hi Jhed, call your former employer and ask if the deposit of your 13th month to your cash card was successful. If the card was already invalid, then their deposit should not have pushed through. If successful, go to your employer’s BDO branch, and ask how you can reactivate your cash card so you can get your pay. Or you can go to BDO first before calling your employer.

  173. I have a bdo atm issued to me by my last employer for payroll. My card was stuck in my wallet for 5 months. My problem is that it was in this cash card where my 13 month pay was deposited. When I made withdrawal, the response was ‘invalid card.’

  174. Hi oliver, sad to say, you cannot activate your card there because there’s no BDO atm machine there. Activate it when you take your vacation.

  175. ms. how can i activate my atm card? I did not change my card PIN when I was in the Phils. I’m here now in abu dhabi. Thanks

  176. Hi Liza, sorry but you can activate your atm card only in the Phils. If you didn’t change your default PIN where you were in the Phils, then change your PIN when you take your next vacation. To check your balance, you can use this BDO Contact page to ask about your account.

  177. Hi there! My BDO Kabayan account is already activate in the Philippines. But here is the problem, when I try to withdraw money here abroad,it says there that my PIN is invalid. How come? Is there a chance I change it here? Wanting to call the International Toll-Free Hotline but I think Qatar is not included in the list. Only Saudi and UAE have this number. Thanks!

  178. Hi Ace, were you able to change your default PIN? After successfully changing your PIN, you can make a balance inquiry or withdrawal the next day.

  179. Hi maricar, wait for 24 hours, then try again. Make sure you enter your correct PIN. If you can no longer remember your correct PIN, go back to your BDO branch and ask for a replacement card. You might pay 100 or 150 for the new card.

  180. -Hi good evening po. My bf and I got an atm debit card then we activated it and the other day we went to bdo branch to withdraw but the machine says “Incorrect password” until it said “You attempt to put many password!. What should we do, thanks.

  181. Hi jomar, I hope your card is already working. If not yet, check if you’re pressing the correct buttons, like correct account type. If still not working, go back to your branch and ask.

  182. hello maam good evening iam jomar..ask lang po ako..yung BDO DEBIT CARD ko po ay nakuha ko kahapon nov. 13 2014 4pm ko po sya nakuiha at mga 6pm po kagabi nag change pin ako at nag try po ko mag balance pero ang lumabas po ay SELECTED ACCOUNT DOES NOT EXIST..24hours po lumipas kaninang 7:30pm nov.14 2014 nag balance po ulit ako pero SELECTED ACCOUNT DOES NOT EXIST PO PARIN..anu po dapat ko gawin salamat po..

  183. magandang gabi po maam..ako po jomar..meron po ako BDO DEBIT CARD YESTERDAY nov. 13 2014 ko po sya nakuha mga 4pm tapos mga bandang 6pm po nag change po ko nag balance inquire pero po ang responce po sakin ng bdo machine is..SELECTED CARD DOESNT EXIST..at kaninang mga 7:30pm nov. 14 2014 po nag try po uylit ako mag balance pero po ang nakalagay parin po ay..SORRY YOUR CARD DOESNT EXIST..may mali po ba sa ginawa ko.??

  184. Hi Paulo, sorry no, you cannot change your PIN there in Qatar. You must change your PIN here in the Phils at a BDO atm machine.

  185. Hello, good day, i opened a kabayan savings account here in qatar. When I get my ATM card here, can I change my PIN here in qatar using 123456 as default code. Can i change PIN at a master card or maestro-supported atm. thanks

  186. Hi noribel, yes, you can still change it at a BDO atm machine. This is usually the procedure: Insert your card. Press “Other Services” and then “PIN change”. Enter 123456 and then your own PIN. Re-enter again your own PIN. You should see “New PIN has been generated.

  187. hi my concern is that i got my new ATM but I used the default PIN # 123456. Can i change this PIN even if I already used it? please help

  188. Hi I entered wrong pin three times. cannot withdraw my money. how many days before i can withdraw? Thanks

  189. Hi jul, yes, that’s the default PIN. But sad to say, you can change your PIN only here in the Phils, at a BDO atm machine. But you can remit money to your Kabayan account, as long as 12 months have not yet passed since opening. You’re required to remit to your Kabayan account at least once in 12 months so it will remain a Kabayan account.

  190. Hi, may I ask. I haven’t used my bdo kabayan card. Is 123456 still the default pin? I want to change it. Applied for it at UN AVE. Now I’m here abroad. help please! Tnx

  191. Hi gem, you can try changing your PIN. If the atm machine says invalid or any similar response, go to your branch and ask for your PIN for reset. Tell them you haven’t changed your PIN since the card was issued.

  192. I was issued a cash card by my company for my pay, but I haven’t changed the PIN. Almost a month has passed. What will happen to my cash card? My pay is in there. Is there a deadline for changing PIN?

  193. Hi leilani, you can try changing your PIN. And if not successful, go to your branch and ask for reset. It’s important that you tell them your atm card is new. Sorry I’m not updated with BDO’s first PIN change deadline.

  194. good day. I found my atm bdo debit card today. cant remember when It was delivered. iwant to use it. exp is 12/19….i have not change my pin yet since I received it and still not used it yet. now i want ito use it.can i still use it? please send reply to my emeail. thanks

  195. Hi cedrick, try again today. Make sure you’re choosing the correct type of account (current, savings or cash card).

  196. Good pm mam. I’ve entered my PIN 3 times using ATM savings, and my PIN was incorrect; can I withdraw again after 24 hours?

  197. mam may i ask why i can’t use my atm card. I’ve changed my pin; the other day I tried to withdraw and the response is “selected account does not exist.” What should I do to access my account? thanks

  198. Hi Darianne, yes, you’re right, you can try again after 24 hours, and if your PIN is correct, you should be able to complete your transaction.

  199. Hi good pm, what happens if I entered a wrong PIN 3 times using my BDO CASH CARD? What should I do? thanks

  200. Hi michael, if it’s only a few days since, try changing your PIN. If no longer allowed, go to BDO and ask for reset of deadline so you can change your PIN.

  201. hello po ako po si mike..tanong ko lang po kse hindi ko napalitan pin code ko sa atm..pag issue sa akin ng card sbi palitan ko within 24 hrs..what happen po kung di ko napalitan within 24 hrs..

  202. hi, pwedi magtanong nag open po ako ng atm acct. and then pag kabigay po sa akin ng atm sabi ng teller palitan ko dw po ung pin no. nung pinalitan ko na po. tinry kopo magcheck mg balance bkit ang sabi ” selected account does not exist” ? bkit po ?

  203. Hi Arlene, if your account has a maintaining balance requirement, and you have not maintained it, it’s probably closed already. If your account is a Kabayan peso savings account, it is converted into a regular passbook account after 1 year that it does not receive a remittance from abroad. The maintaining balance requirement for a regular passbook account is 10k. You can inquire here: https://www.bdo.com.ph/contact-us

  204. Hi ngopen aq ng acount last year pa sa BDO,my question is my validity period po b ung account kc eversince di q p xa nhulugan my expiration po b un?salamat!

  205. Hi mam nagtry ako magpinchange nung nakuha ko ung bdo atm ko -replacement atm sya. Nung hinanapan ako ng old pin iba nilagay kong numbers hindi 123456 pero Tinanggap. Tapos after 1day nagtry ako magbalance inquiry sabi sakin acct doesnt exist. Help naman po

  206. Hi noel, register first your account in BDO online banking at bdo.com.ph, and then validate your enrollment using your atm card at a BDO atm machine.

  207. ma’am gud morning po ask po ako. kasi po malyo po ako sa branch ng bdo so kailangan ko pong mag inquire ng balance ko for my account.pw po ba akong mag inquire sa online po? hingi po ako ng procedure kng paanu po /…

    Thanks

  208. Hi shieryl, sa PIN change mo ginamit ang 123456? Or for balance inquiry or withdrawal? 123456 is only for PIN change. During PIN change, you enter 123456 as default or old PIN, and then later, enter your own 6-digit PIN. Then wait for the next day to make an atm transaction.

  209. nag open po ako ng passbook and atm card… ATM DEBIT CARD… sabi po ng teller 123456 ang default pin ng atm bakit po kaya pag ginamit ko na ang lumalabas po ay wrong PIN?

  210. The teller told me that my default PIn is 123456… but the machine says i entered a wrong pin number… how can i get my dafault PIN

  211. Hi lester, baka hindi BDO machine ang ginamit mo. Or make sure na Cash Card ang type of account. Try another BDO machine, or try the next day. If ayaw pa rin, ask your office mates, or ask your BDO branch.

  212. Hi artemio, apply for a replacement atm card. Cost is 100 or 150 pesos. Makukuha mo agad ang atm card if you choose a no-name atm card; input your new PIN, then you can withdraw the next day or after 24 hours.

  213. mam tanong ko lang po bago issue kasi ng company yung bdo cash card ko pero yung sa atm menu ay wala po yung OTHER SEVICES sa menu niya…pano ko po ma eenter yung pin na gusto ko..ty

  214. hai po .tanong ko lng po kung ano ang kailangan kong gawin .. nakalimutan ko kasi yong PIN ko …

  215. Hi joseph, hindi ka ba pinakuha ng another atm card? Kasi ganon ang ginagawa ng BDO for lost PIN, dahil they have no way of retrieving your PIN, sabi nila, dahil encrypted. Then they will transfer your pay to the new account or cash card no. Ask them if you need to get another atm card. If you have time, would you please comment again if they required you to get another card. Thanks a lot.

  216. good eve po, nkalimutan ko ksi po ung pin ko, tnatry ko po syang matandaan pero indi ko tlaga maalala sbi po ksi skin ng bdo buwan daw po aabutin ang process nun sm payroll ksi po,,,d ba 3 to 5 days namn ang process nun,//?

  217. Hi Jovi, sad to say, you cannot. What you can do, if you like, is to register again, and then send a printout of your enrolment/acknowledgment page with a scan of your IDs to BDO Makati. Nasa registration instructions ang address. If BDO says, you already have registered, wait for the validation deadline to expire before you enroll again.

  218. Hi. Tanong ko lang po kung pupwede bang iactivate ko ung code ng online banking dito qatar at any atm machine? Many thanks po.

  219. Hi karla, you did right. You can use any default no. Besides, the machine said your PIN change was successful, right? What is your payroll atm? Is it a cash card? Did you press cash card as type of account when you made balance inquiry? Or if that’s savings account card, are you sure you pressed savings? If still not working, go to your branch and ask.

  220. Hi mam. I have a new payroll account. I changed my pin after maybe 2 weeks after getting my new debit card.the problem is i did not use 123456 as yung old pin. It has already bee n 2 days since i changed my pin pero amg sabi po selected account does not exist. Dahil po kaya yun sa di pav gamit ng default pin when i changed?

  221. Hi jeff, ang atm card nio ba ay linked to atm savings account? Or cash card lang siya? Kasi kung cash card, ang type of account ay Cash Card. Kapag atm savings account, at ayaw pa ring gumana kahit sa ibang BDO atm machines, go to your branch and ask.

  222. help sir !!

    kakakuha ko lng po ng ATM ko from our company, (THURSDAY FEB 27) then i follow the instruction dun sa papel na kasama. tas nag ask ng 6-digit pin (nag input ako ng kahit anung pin since wala nman ni-provide sakin) tas nilagay ko na ung real pin ko. kinuha ko yung resibo sabi “new pin has been accepted” tas nag try ako mag bal inq. sabi account does not exist. then i try after 2 days but then ganun pa din po. HEEELPPPP !! i need money !!

  223. Hi Paul, is it still invalid today Sunday? If yes, it could be that their system excludes Sat and Sun from their processing time.

  224. i activated may ATM Card last friday feb 14, 2014
    i got the receipt saying New Pin has been Accepted
    i return to BDO machine the following day for the balance inquire but still it say that my account is invalid.

  225. Hi josie, you can activate your atm card only at a BDO atm in the Phils. To enroll in online banking, try registering and see if this option is still being offered during enrollment: “Currently, I do not have access to a BDO atm machine” . If it’s still offered, continue registering, then print the acknowledgment page, sign it, and send it to BDO Buendia-Paseo in Makati: http://www.banksphilippines.com/2012/03/can-i-enroll-in-bdo-internet-banking.html This option, however, takes about 2 months or more in processing. If you’re unable to enroll, inquire about your account balance by phone or this page, if account balance inquiry is allowed: https://www.bdo.com.ph/contact-us

  226. Hi. I opened a BDO account for taking deposits from renters while I’m abroad in the USA. How do I set up the account for online banking?

    Also, I didn’t activate my BDO debit card while I was still in the Philippines. How might I be able to accomplish that now?

  227. Hi lyn, if you like the one with passbook, you need to open a new account — specify atm with passbook account. Note though that the maintaining balance requirement of this account is 5k. If you are receiving remittances from abroad or if you’re OFW, you can apply for the Kabayan account (has passbook; bring remittance receipt or work visa/passport) — has zero maintaining balance requirement as long as at least one foreign remittance in a year is credited to the account.

  228. Hi joyce, you don’t have to go back. Check mo na lang sa atm sa Monday kung nacredit na sa account mo. It’s a Saturday kasi, so madedeposit pa yan sa Monday, so sa Wed pa magke-clear.

  229. this is joyce po uli, nadeposit ko na po siya Kahapon (saturday) then binigay po sakin ung check deposit slip na buo binigyan po nla ko ng copy but wala pa pong nakatype sa upper part ung sa mliit po na part ung receipt, sabi po sa monday pa yan. Panu po un babalik pa po ba ko sa monday then pila at ibibigay ko po sakanila ung slip? or sa monday nasa account ko na siya no need to fall in line and give them the check deposit slip? thanks po

  230. Hi joyce, walang charge ang deposit. Meron lang charge kapag magdeposit ka sa another regional branch. Halimbawa, ang account mo ay inopen mo sa Manila, at magdeposit ka sa isang BDO branch sa Cavite branch, merong charge na 50 or 100 pesos. Ideposit mo in the morning para makahabol sa check clearing cutoff at para ma-credit na sa account mo. Kapag mag-balance inquiry ka after deposit, mag-apir ang amount as Account Balance, pero hindi pa siya Available Balance or Withdrawable Balance. After 3 days pa siya maging available.

  231. Hi Ryan, wait for 24 hours, and try again. If you no longer cannot recall your PIN, go to your branch and ask if you can change your atm PIN because you forgot your atm PIN. They will ask you to apply and pay for a new atm card.

  232. hi good eve. ask ko lang po kung anung dapat kong gawin kasi po na pin blocked ako. 3times ako nag enter ng pin pero mali. anu po ang dapat kong gawin? BDO debit card po gamit ko. thanks in advance.

  233. follow up question ko lang po and anu po regulations nila dun may charge po ba? thanks at mapapasok po ba agad sa account ko un?

  234. Hi joyce, look for the CHECK deposit slip. Merong portion sa deposit slip na isusulat mo yong name mo, account no. mo, amount in words and amount in figures, date. Meron ding portion where you write name of bank that issued the check, branch, check no. and amount. Be careful in signing the back of the check kasi meron na ngayong indicated portion kung saan ka pipirma. Kung hindi ka sure, huwag mo na lang munang pirmahan, ituturo na lang ito ng teller.

  235. hello po, pano po ba magdeposit ng CHEQUE ng other BANK (LANDBACK CHECK ISSUED BY GOVERNMENT) sa BDO ATM SAVINGS ACCOUNT ko po anu pong mga specific procedure? di ko po kasi alam gagawin ko.. SALAMAT

  236. Hi Rio Carl, 6 digits ang atm PIN ng BDO. Pag hindi mo na talaga maalala, request for a replacement atm card.

  237. Hi Madam,

    Ask ko lang po if how many digit ang pin code ng cash card BDO kc mejo nkalimutan ko na 2loy ung pin code bka maalala ko kagad pag nalaman ko kung ilan ung digit lahat kung apat po ba o anim. na confuse lang po ako. hope ma2lungan nyo ako.

    Thank You,
    Rio Carl Ortiz

  238. Hi kinah, there’s no minimum, but of course, you must strive to deposit at least 100 pesos or 200 pesos each time. No, there’s no charge if you don’t deposit or withdraw every month. Just make sure that there’s always 2000 pesos in your account — that’s the minimum daily balance requirement for BDO atm savings. If your balance goes below for several days, make sure your balance in some days are much more than 2000 pesos so that the daily average for the month be 2000 pesos or more. So you won’t need to compute, just leave 2000 pesos in your account everyday. If you’re not able to maintain the balance requirement for 2 consecutive months, you will be charged 300 pesos at the end of the 2nd month. About using your atm card for shopping, yes, you can use it at SM stores, supermarkets and some affiliated stores. If the store is not SM or Save More, ask first the cashier.

  239. hello Mam Nora I recently opened an account in BDO ATM SAVINGS ACCOUNT i’m only 18 years old. I have many questions in my mind but i’m not able to ask the teller i’m shy to ask her questions about the regulations or limits of my account..then i found out this website. my questions are these.
    –Is there a minimum amount of cash in depositing money?
    — Is there a fee charge if i’m not deposit/withdraw money within 1 or 2 months?
    –Can I use my ATM DEBIT CARD in shopping in mall like CASH CARD?

    I hope you will help me thanks.

  240. Hi Helen, yes, your passbook account is already active. Yong atm card mo lang ang hindi pa activated, kasi dito sa Phils mo yan i-activate. Puede mo nang padalhan yang account mo, using your account no. (inside your passbook). Sa BDO’s list of accredited remittance partners, kasama ang Goldstar Express, so okay namang magpadala sa Goldstar. To track your remittance, use BDO Remit Status Inquiry https://www.bdo.com.ph/personal/remittance-services/bdo-remit-status-inquiry You can also call BDO, pero hindi ko sure kung expensive ang calls from Taiwan to Phils.

  241. I OPENED KABAYAN BDO ACCOUNT HERE IN TAIWAN,I HAVE MY ATM & PASSBOOK,CAN I DEPOSIT MONEY EVEN WITHOUT ACTIVATING MY ATM CARD YET?HOW CAN I CHECK MY BALANCE AFTER I DEPOSITED THRU REMITTANCE LIKE GOLDSTAR EXPRESS,TO REASSURE IF ITS ALREADY ON MY ACCOUNT.

  242. Hi arby, maybe the teller ran out of cash dep slips. If you’re depositing cash, you should use the cash deposit slip.

  243. Hello, when i open an account in BDO Savings account,the teller ask me for 2K initial deposit then she gave me a slip a Check Deposit Slip like a receipt-the green one. I’m confused if when i’m going to deposit a money what should i fill up the Check Deposit Slip Or the Cash Deposit Slip. Thank You!

  244. Good Day, I’m first time into BDO bank. May i ask if what is the difference between CASH DEPOSIT SLIP and CHECK DEPOSIT SLIP? Because im so confused if what should i fill out when im going to deposit on my atm savings account. thanks

  245. Hi Jhun, yes, the BDO atm savings account comes with a card with the label “BDO ATM Debit Card”. Yes, it’s an interest-bearing account, although the rate is low. About balance inquiry, did you select Savings? Or baka old machine ito at hindi aligned yong account type at yong napipindot mo. Try again today in a newer machine, and you should already see your balance.
    About your PIN, I think you’ve successfully entered your new PIN because if not, the response should be “wrong PIN.” If you still can’t access your account, call BDO or visit your branch.

  246. I recently opened a saving account with BDO Abanao Branch, Baguio City. I received my ATM card but I noticed that I was issued an ATM Debit Card. s this normal? I was expecting a regular ATM card. Secondly, after activating my card and changing my PIN, I tried to check my account balance but I got this response “The account you selected does not exist” So, I waited for 24 hours. I tried again today but I got the same response. What seems to be the problem..? I hope you could respond as soon as possible. I’m a new depositor and I’m a little disappointed with the system. I wasn’t given any specific instruction when I received my card. They only gave me a small sheet of paper containing instructions on how to activate and change the PIN. Thank you so much for your immediate response. God bless.

  247. Hello Nora. I just want to ask a few questions. I recently applied for a savings account with BDO Baguio. When I received my ATM card, I noticed that it is ATM Debit Card. Is it normal..? Im after kasi un interest ng deposit ko. Second, after activating my card and changing my PIN, i tried to check my balance. Pero ang sabi, “account you selected does not exist”. So I waited for 24 hours. I tried again today (with another machine in another branch)but I got the same response. Im starting to worry. The amount I deposited is my savings in the past few months. I hope you can help me.. Thanks and God bless..

  248. Ive opened kabayan savings account and i already activated it in the phils. And ive changed the pin as well. Now im here already in saudi, ive been remitting money on my own account. Question is i like to activate my online banking, is it possible for me even im here in saudi? Can i do that in any atm bdo partners here in saudi like in al rajhi atm bank? Because i want to do transactions like sending miney bdo to bdo account without any fee. Hope u answer my question. Thanks.

  249. Hi Jake, sorry I’m not sure kung nag-change na ang rule nila, kasi the last time I called months ago, kelangan daw sa Buendia-Paseo branch sa Makati ang linking ng atm-card-to-account for Kabayan accounts opened abroad. Ang alam ko, yong pag-update ng passbook o pag-widro using the passbook ay puede at any branch pero merong interregional fee, except Davao and Cebu and baka pati na CDO.

  250. Hi katie, if you like to change your PIN, dapat alam mo yong original PIN mo. Did you forget it? and you can no longer remember it? If yes, the only remedy is to apply for a new atm card. ATM PINs are encrypted and they cannot be known or retrieved by personnel.
    Pero kung hindi mo pa na-change ever yong PIN mo, you try 123456 as the default PIN or original PIN.

  251. hi pwede po magtanong kasi po nawala po yung reciept ko galing bdo andon po yung account # ko saka po yung pin code ko… tas kumuha po yung account # ko uli sa bdo gusto ko po sana ichange pin uli yung pin code pano po ba gagawin ko kasi ayaw naman po mag change pin yung machine pls reply me asap po .. tnx

  252. Hi jonabel, palipas ka muna ng 24 hours, and then try again. But make sure hindi ka na uli mag-error ng 3 times. Pag hindi mo na makuha ang correct PIN, you go to your branch. Ang alam ko, the PIN is encrypted, so no person can retrieve your PIN, so you will be asked to apply and pay for your replacement atm card.

  253. anu po ang gagawin qo mkuha qo pa dn po ba ang money if tamah na po ang pin qo ilang oras po ba mkuha

  254. hello po kanina po kc magwidraw aqo eh ngkamli po aqo ng pin ng 3rd time tpos sabi po ur acount is block anu po gagawin qo plz help makuha qo dn po ba bkas un if tama na po ang pin qo

  255. Hi Aj, does your debit card have a balance? If zero balance, your atm card is already closed. If it has a balance of 2k or more, then it’s still active, but it will become dormant and will be put on hold after 2 years without transaction. If less than 2k, I think it’s already closed. You can only replace your debit card or open a new account in person at a BDO branch in the Phils. You can call also BDO from overseas.

  256. hi.. i want to know if my debit card is still valid since i havent deposited for almost 2 years and i want to put some money before going home to the philippines.. can i still use my card? and if ever i want to replace how much will it cost me and how many days before i can have the card.. thank u

  257. Hi marie, you can try calling and ask your account no. But the usual way is to go to your branch and ask your account no. with your atm card and ID.

  258. hello just want to know panoung account number ko, i lost ko malaman ko, di binalik saken ng teller ung stub na binigay ko when i claimed by my card eh. only to find out n dun pala makikita ung account number ko .. can i just make a call nalang sa bank to verify my account number? thanks in advance

  259. Hi katie, basta na-credit na ang remittance sa account mo, puede mo nang iwidro. Same day or next day or after 3 days ang credit, depende sa remittance company.

  260. hi pwede po bang magtanong example meron po ako padala galing ibang bansa don sa atm debit card ko mga ilan days po ba pwede iwidraw ?

  261. Hi Aimee, you go to your branch with your IDs and atm card and request for replacement atm card because you forgot your PIN. Yes, your money is still in your account. You can withdraw it after you get your new atm — 24 hours after entering your new PIN.

  262. hi po ..ask ko lng po pano po pag nkalimutan ung pin number ng bdo cash card atm ..pano po bang procedure ung sa replacement ano po ba pdeng kunin na form sa bdo ? tska makukuha prin po ung pera na nklagay sa atm ?tnx

  263. Hi Ryukumi, the last time I had a BPI atm card, the rule was to change your PIN within 2 business days or 48 hours from receipt of your PIN. Usually the deadline is written in the paper you get along with your atm card. If unable to change, just visit your branch.

  264. Hi!? I just want to ask about pin changing I open my atm accnt this afternoon pero hindi ako nkapagchange pin due to my condition I am a preggy mom nag constract kc ang tummy ko kya npilitan ako n ipagpaliban nlang until when ba pwde mag change please reply po…

  265. Hi Aldrina, ask your representative to call BDO and ask if it’s allowed. What I know is it should be the owner of the Kabayan in person.

  266. Ma’am it possible one of my can go to main branch to link my kabayan atm card.to make activated

  267. Hi ma’am, just wanna make this clear, nasa doha qatar ako now,and may mga questions ako regarding my account, and may isang kabayan nag refer saken sa representative daw ng BDO qatar.. his name is don lozano.. medyo duda lang ako kase wala daw syang office dito e tinanong ko yung balance ko, so na declare naman niya gusto ko sana malaman kung scam ba yun o hindi kase binigay ko complete name and address at acct no. ko sakanya. worried lang talaga ako e pauwe ako ng pinas. thanks

  268. Hi Kisha, have you tried other atm machines? Check if you’re pressing Savings Account for type of account (or cash card if yours is a cash card). If you still can’t withdraw, ask your branch.

  269. I activate my BDO ATM and change the pin as well,but after 48hrs I try to withdraw some amount but the ATM machine shows that “sorry we cannot process your transaction”???

  270. Hi anne, first time ko narinig yang ganyan, so I’m not sure. Meron ka bang sinagot na type of account? Meron ka bang sinagot na something like “do you want to do another transaction? Kung wala, or kung sinagot mo ng No, palagay ko walang withdrawal. Bukod doon, hindi pa talaga puedeng magwidro kasi kache-change mo ng PIN.
    Balance inquiry ka na lang as soon as you can.

  271. di pa po pag na iject n ung atm isang rcbo lng nlbs or pwde po isang resibo pa then ung mney?nd n po kc nkblik mejo mkau atm mchne dto smin.slmat po

  272. help me naman po.
    kc bgo po atm ko bdo, sbi n dpat chnge pin muna then wait k 24hrs bgo mkpagwithdraw.my ngsbi po kc skn n pwdeng mgwithdraw then ska ichnge pin.un po un gnwa withdrw ttype the amount,tpos pagpress ko po ng enter enter new pin daw po so i decidid to chnge pin nlng dn.tpos pagtpos ung receipt n lumbs sbi u have sucsesfuly chngd ur pin.wla po ung money n winthdraw q..umals n po aq kgad my dadalawang icp po kc aq bka kc pg kuha q ng rcpt bka sund kc nun ung mney n lumbs nd q nkuha.kc db po naiject n ung tam isng resibo lng llbas..tnx po

  273. Hi rosemarie, is your account savings? Savings kaya yong napipindot mo? Minsan kasi hindi pantay yong screen text sa buttons. If this is cash card, cash card ang account type.

  274. nacomply ko na kasi ang 24 hours kahapon. Inactivate ko siya ng umaga ng thursday. Then nag try ako magwithdraw nung friday ng gabe. Baket account does not exist?

  275. Hi Good day? New user lang ako. Naactivate ko account ko successful and link naman daw nung pinacheck ko. Kaso ilang beses naglalagay account does not exist. Ano ibig sabihin nun? Di ko ma check kung magkano balance ko. Di din ako makapag withdraw.

  276. Hi Kisha, was this Kabayan opened abroad? If yes, linking of the atm card to your account should be done by you in person at Buendia corner Paseo in Makati. If this Kabayan was opened in the Phils, there’s no need for linking, so you can ask any trusted person to activate your atm card at any BDO atm machine. Call BDO for more info, or write your concern here https://www.bdo.com.ph/contact-us

  277. Just asking if there’s any possible way to activate my BDO kabayan ATM with someone else or authorized them to activate on my behalf?? I can present any legal document and authorization letter for them to submit to the main branch if needed.please be advise….thanks

  278. Hi Melvin, the last time I called BDO, yan ang sabi nila, na ang linking of atm card to account is at BDO Buendia corner Paseo de Roxas. Pero baka pag-uwi mo ay puede na sa ibang branch. Anyway, you can withdraw using your passbook, but withdrawing over the counter costs 100 pesos if done in another branch.

  279. Hello po nag open po ako ng account ko dito sa taiwan,kailangan po ba talaga na sa main branch ng BDO i link ung account,hindi po ba pwede na sa probinsya na lang kung merong BDO bank.salamat po.

  280. Hi althea, the atm-to-account linking is done at the BDO branch at the corner of Buendia and Paseo de Roxas. But based on comments on our blogs, it should be done by you in person. I think it’s better if you just ask your mother to open her own Kabayan account (with 2 IDs and 1 remittance receipt from abroad), or you can open a BDO Remit cash card there in Italy, and instruct BDO to send the cash card to your mother.

  281. hi i opened my savings account here in italy and my atm was sent to my mom handed to my cousin when he went back home (philippines) just in august 18, 2013. My problem is my mom is having trouble in activating the atm, and i just read all the comments that i need to link my atm in paseo gil puyat because i opened my account abroad, my question is can my mom link this atm without my presence? if this possible please give me a guidelines on how to do?please thanks!

  282. Hi janice, send to your fiancee your Kabayan account no., the number near your name inside your passbook. So you can transfer funds to your mom’s account online while you’re in the US without any remittance fee, enroll in BDO Internet banking while you’re still here in the Phil., as enrollment validation is performed at a BDO atm machine here in the Phil., then enroll or attach your mom’s BDO account into your online account. Validation of this is also done via a BDO atm machine. Yes, you can remit to your Kabayan account from the U.S. — there’s a remittance fee. You can send through XOOM or these BDO remittance partners

  283. hi.. i opened my kabayan savings account yesterday.. i dont have my debit card yet but what should i give to my fiancee when he sends me money? the ones written on my passbook or on the atm debit card? also eventually i will be residing in the US, can i deposit my account by myself? if so, how do i do that and where should i go to deposit the money..? lastly, can i transfer funds from my kabayan SA to my mom here in philippines? thank you..

  284. Hi Hasmin, yes, you can transact at Maestro/Mastercard atm machines. But you should have brought some dollars because there are times the BDO-Mastercard link does not work

  285. Ma’am I have already activated my BDO ATM card. Pwede ko na po ba ito gamitin sa mga Global ATM booths abroad (ie. Korea) basta may logo ng Maestro/Cirrus?

    Papunta na po akong Korea mamaya at hindi na po kasi ako bumili ng dollar.

    Maraming salamat!

  286. Hi Michelle, sorry you cannot. Recently, new cardholders can only withdraw 24 hours after PIN change.

  287. I did not change pin or validate my card after opening an account at bdo. I am now abroad, can I just use the default pin to withdraw or transact? thanks

  288. hi good day i open my bdo kababayan here in Qatar and i loss my bdo pass book pano po gagawin ko and ok lang po ba na pag uwi ko ng pilipinas eh ung atm card lang ung ipapakita ko para ma activate ung account ko. and if i get a new pass book is there any charges that bdo will apply? and ilang days do i need to wait before i can get my new bdo pass book?

  289. gud pm.. nag change pin ako kanina, tpos after nun nag balance inquiry ako. lumabas un amount ng acct ko. question? pwede ko n b sya ma withdraw agad ngyun?same day at time? pero ng i-try ko unable to dispence ang machine. nid your help! thnks!

  290. Hello po, help I’m a new user of bdo ATM debit card. Kaka claim Ko Lang po kanina. Inactivate Ko po step by step instruction pag change Ko po ng pin Ko is temporary unable process. I’ve try this many times at Sa Ibang bdo ATM machines same parin. Hindi Ko po maactivate o machange yung pin Ko. Pano po Ito? sigh..

  291. Hi norsayma, is this account have a zero balance? Yes, you can leave it with zero balance, and it will close automatically. No, you don’t violate any law if your account is closed.

  292. Hi! good day po ulit. I just want to know regarding my atm debit card. What will happen if i stop using it and stop saving money on it. Is there some violation po ba or penalty kapag ginawa ko yun ?..

  293. Hi Malen, do you mean linking your BDO atm card to your BDO account? If yes, you can do that only here in the Philippines, sa BDO branch at the corner of Buendia (or Gil Puyat) and Paseo de Roxas. It’s at the first intersection from Buendia-MRT in Makati.

  294. Anyone knows how can i link my atm bdo account, i am here in abroad? Thank u in advance

  295. >>HI! GOOD DAY PO! MA’AM IT’S ME AGAIN. I JUST WANT TO KNOW ON HOW WILL I CAN ACTIVATE MY DEBIT ATM CARD BDO WITH MEGALINK LOGO IN MY PAYPAL, COULD IT BE POSSIBLE TO LINK IT WITH MY PAYPAL? ALL I SEE THAT THEY ACCEPTING WITH PAYPAL ARE VISA LOGO, MASTERCARD LOGO AND DISCOVER LOGO BUT THERE’S NO ANY MEGALINK LOGO?… HOPE YOU CAN HELP ME AGAIN THIS TIME 🙂 THANKS AND GOOD DAY PO! MA’AM…

  296. Hi annie, naku sorry, kung hindi mo alam ang PIN, walang ibang nakakaalam, kahit sa BDO, no one can know your husband’s PIN, kasi naka-encrypt sa system, at hindi nababasa ng tao. Ang procedure nga kapag nakalimutan ang PIN ay kukuha yong mismong account owner ng panibagong atm card. Ang remedyo lang niyan is to visit your husband’s bank and ask the requirements for withdrawing your husband’s money. Usually sa mga ganito, kelangang ang death certificate, marriage certificate, birth certificates ng mga anak, affidavit of no objection from other legal heirs, etc. Sorry I don’t know the exact procedure, so punta ka na lang sa bank ng husband mo.

  297. mam ask po kasi ung atm ng asawa ko di ko alam ung pin eh patay na po sya panu ko ba un makukuha laman ng atm ng asawa ko po

  298. wala po silang sinabi na default pin .. salamat po ittry cuh na lang po ulit ngaun .. tnx po

  299. Hi jhine, pagka-enter mo ng atm card, lumalabas, di ba? Get the card and continue your transaction. Tama naman yong steps mo…Other Services, then change PIN. Ang default PIN mo ay 123456? Baka iniba na nila yong default PIN? Wala silang ibinigay na instructions? Try mong gawing default PIN na yong naisip mong PIN mo at yon na rin ang new PIN mo. If not succcessul, try other BDO atm machines, and then if nothing happens, go back to your branch and ask.

  300. hi po kakukuha ko lang po ng atm debit card ko then naun ko lang po sya ivavalidate kaso po lage pong mali ung code please po nalabas is transaction temporarily unavailable ? ilang beses ko na po nagawa baka mai mali po akpng steps help po please? bdo branch Laguna ..pag chechange pin po .. eto po ung ginawa ko .. i put the card in atm machine then other services then change pin aun ..

  301. Hi ralph, does your mom’s atm card have a Mastercard or Visa logo? Yes, it can be used abroad. But because your mom did not change her PIN, the atm card was not activated so you cannot use it. If the BDO HK branch is near you, and if you like, ask them if you can change the PIN there at their atm machine, although I doubt that it’s possible.

  302. Hi! I have the same situation as loreto. Im in HK right now. Actually, Im using my mom’s newly opened ATM Card. Kaya lang di pa nya nagamit un at all sa Pilipinas nang hiniram ko going to Hongkong. Now Im planning to withraw although never pang nagamit un card. Question is, mkkpag withraw ba ako sa HK gamit un default pin kahit never pa na use? Pls help. Will really appreciate ur response thanks

  303. ask ko lang po..andito na ako sa saudi..nakalimutan ko mag change pin sa pinas bago umalis..pwedi po ba ako mg diposit sa accnt ko kahit d ako naka change pin sa pinas?or panu ko ma change pin ito, or san pwedi po..salamat

  304. Hi Woohoo, that’s really puzzling. That only happens for Kabayan accounts opened abroad because their atm cards need to be linked to their accounts. Hope you have time sharing here later on about what happened.

  305. Until now, my card can’t do anything. It’s still the same result: “This Account Does Not Exist.” And I’ve tried multiple BDO ATM machines (five ATM machines to be precise). I’m planning on going to the branch where I opened my account and make a complain if it still does not work by 4 PM. This sucks….

  306. Hi Woohoo, that’s puzzling. I can’t think of another reason. It can’t be that you’re pressing the wrong type of account. Have you tried another BDO atm machine? I hope by this time your card is okay now.

  307. It’s been more than 48 hours since I changed my pin and it still says “Account does not exist” when doing balance inquiry. I figured that yesterday was excluded for activating my card because it was Labor Day (holiday) but until now, I still can’t do anything on my card (ATM Debit Card). I can’t even change my pin anymore (it’s say service is unavailable at this moment). The ATM machine isn’t offline or anything BTW ’cause I see people doing transactions before me….

  308. Hi Veronica, check your balance after 24 hours; by that time, your atm card is already ready for use.

  309. Itatanong ok Lang tungkol as ka ayah ATM naactivate an young ATM pero d pa Ron makapagbalance any Sabin ok an yun Kasi nalagyan an ng pin pero d name nag balance. Ano po ba and adapt kong gawin

  310. Hi drige, sorry I can’t guess because I don’t know how long your account has been below maintaining balance and the amount you deposited. Call BDO hotline 631-8000 and ask why your atm card became invalid.

  311. Hi marycris, check again today your balance through your atm card. If it’s still zero, go to your branch asap, if possible, early Monday morning. And report that the atm you used did not dispense your cash but the money was already deducted. Bring the atm withdrawal slip. I hope it was a BDO atm machine so it will be easier. If it’s not a BDO atm machine, ask them what you should do.

  312. good evening.. ung account ko po ng reach xa ng zero balance noong ipa-update ko ung account ko, after a week pinahulogan ko po ung account ko pero nung mag withdraw me sana.. nag invalid na ung ata card.. bakit po nagkaganun,, thanks

  313. Pano q po kaya maku2ha ung maintaining balance ko na 2taw pero 1year xa mahgt n hnd nahu2lugan.nung isang araw nagbalance aq 2taw padin.kgav wi2drawhn q sna true atm wla aman lumabz n pera.tapz ngbalance aq 00balance n nho po kya gagawn ko?tnx and godles po

  314. Hi orange, is there a Mastercard or Visa logo in your atm card? Does that atm machine you used have the same logo as that on your card? If yes, maybe the Mastercard-BDO connection at the time you tried to withdraw was OFF. Try again next time. You can call BDO (Intl. Access Code) +800-8-6318000

  315. Hi Mara, your atm card will be ready for use 24 hours after PIN change. Yes, you can remit to your account from abroad. About withdrawing or making a balance inquiry abroad, you can do it an atm with the same logo on your card (Mastercard or Visa), but there would be times that the BDO-Mastercard or Visa connection is OFF, so you cannot withdraw.

  316. I have my kabayan savings account from our PDOS.. Is it automatically activated and i can use it abroad right away? I already change my pin by the way.. Tnx!

  317. hi everyone..i need ur help here how can to solve this..nong nsa Cebu pa aku nag pa debit card aku.I change my “PW”and it was granted so i think it was fine.Pag dating ku dito sa ibang bansa hindi na aku mka open ng account ku which made me problem cause i couldnt withdraw my money.During the time when i need to change my PIN somebody saw it one of the staff in the bank.Now my question is it safe to show them??My husband told me it was fine but i still i have doubts in them.Pls..give me some advice.I’l appriciate ur help.Thank u so much.

  318. Hi jb, I think it’s the atm that’s temporarily unavailable. Have you tried other atm machines? If you see that others can withdraw from the same atm machine, and you cannot, go to your branch with your IDs and ask.

  319. hi ma’am. this is my situation, when i insert my bdo atm debit card on the machine, it doesn’t ask for the pin but says that it’s temporarily unavailable when i press any type of services. does it mean that my card is already invalid or what? what should i do? Thanks.

  320. Hi christian, maybe your remittance was not yet in the BDO system when you inquired. Try again later. If you used a BDO remittance partner and you’re sure you wrote the banking details correctly, I think your remittance would be deposited to your account. Many OFWs have been asking similar questions just like yours, so I think I’ll write to BDO and suggest about the need for them to institute a way by which OFWs can check if their remittances have been deposited.

  321. dito po ako sa kuwait..naglagay po ako sa account ko kanina. nagcheck ako sa bdo remit status ung online nilagay ko ung ref num..pero nakalagay nung nagsearch ako ay ”

    No matching transaction was found.
    Did you enter the values correctly?”

    may iba p bang way pra malaman kung nasend? oh may mali ba dun sa pinagpadalahan ko?

  322. helo mam..
    gudeve po kanina po ako pumunta sa bdo branch kaya lng po hinahanap po ako ng passbook.ang requirements ko lang po dala passport and atm card.then nagtry din po ako mgbalance tru atm using default pin but sad to say invalid po.
    mam if ever po ba na lumuwas ako at direct po akong pumunta sa main branch mabibigyan po ba ako ng personal pin number.?

  323. Hi janice, it’s only now that I came to know that BDO also offers atm-only account abroad. I thought they’re offering only BDO Kabayan — which has a passbook and an atm. The SOP for Kabayan accounts opened abroad is for the account owner to go to the BDO main branch in Makati (Paseo de Roxas corner Buendia) to link the atm card to the passbook account. After the atm card is linked to the account, the card owner can then input the PIN and activate the card. I suggest you go back to the BDO branch there and tell them that you opened that account in Qatar and that there’s no passbook and ask them how you can activate your atm card. Present your IDs and passport.

  324. i hope na matulungan nyo po ako..atm card lang po kasi ang asa akin try ko po sana magwidar using my default pin pero invalid po sya..ano po dapat kung gawen para magkaron ng personal pin at maactv8 sya ng sa ganun magamet ko na po sa pag widraw thanks a lot po

  325. gud day po.i have a queations regarding po sa atm card ko..sa doha qatar po ako ng open ng bdo at naka atm acct po ako.andto po ako ngayun sa pilipinas pano po ako mgkakaron ng pin number?naitry ko na po ung default pin 123456 but invalid xa?ngtry po ako pumunta sa branch dto sa province namen bt hinihingan po ako passbook e atm po ung acct ko??so pano po akogkakarun ng personal pin at pano din po maactivate ung atm card ko.tenk you very much po..

  326. Hi louie, sorry, you cannot. The Mastercard logo means you can use it as a debit card in Mastercard-linked stores and ATMs abroad. For online purchases, you can apply for the new version of SmartMoney

  327. i have bdo kabayan debit card (yellow) with mastercard logo, can i use my card for online purchase?

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