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Pre-Need Planholders — How to Ask Help from the Insurance Commission
If you’re a pre-need planholder with a concern, you can now write the Insurance Commission even though the IC is still in the process of absorbing pre-need companies into its system.
The pre-need code was signed into law just last December 2009 and the implementing rules were signed just last March.
In a report published by Business World, Insurance Commissioner Santiago Javier Ranada also said that the IC needs about 150 more employees, including lawyers, actuaries and researchers, to manage pre-need matters.
Ranada, however, added that the IC is prepared to hear and settle pre-need cases.
To request for assistance, you can refer to the Claimant’s Request for Assistance form on the IC website as reference for details you need to include in your letter:
- Name of Planholder
- Address
- Telephone No.
- Name of Pre-Need Company
- Plan No.
- Name of Plan
- Amount of Plan
- Maturity Date
- Summary of Claimant’s Request
You can also refer to the complaint form designed by the SEC for pre-need complaints.
Related Article:
Pre-need Companies in the Philippines Now under the Insurance Commission
How to File a Complaint Against Any Pre-need Firm in the Philippines
Danvil Plans — File Your Claims Early
If you’re a planholder of Danvil Plans, and your plan is maturing in the coming months, prepare your papers now, and file early — 3 months before your maturity date.
According to a Danvil customer care staff, planholders should file their claims 2 months before maturity date because Danvil now takes 60 days to process claims. But there are some planholders who have made comments on this blog that they’ve filed their claims 3 months before. So, perhaps it’s better to file 3 months before your maturity date.
Thanks to Fides — who had filed her claim and had received her check– and Rolly — who asked Fides about the requirements in filing a claim, here are
the requirements in filing your claim:
1. Maturity Claim Processing Form (from Danvil)
2. Family First Future Provider Plan (Face Page)
3. Certificate of Full Payment
4. Policy Contract
5. Cedula
6. 2 valid IDs
The offices of Danvil Plans are still here, according to Danvil’s Customer Care:
1. 4th Floor, Equitable Bank Tower, Paseo de Roxas, Makati
2. SM Megamall
3. SM Southmall
4. SM Fairview
5. SM North
The telephone numbers are:
755-1521
755 1591
You just have to be patient when calling because oftentimes, especially weekdays, it takes Danvil a long time to answer. Perhaps, just like other firms, it is cutting costs, so there are only a few customer staff.
Email address:
mypolicy@danvil.com.ph
For those who like to use the web site of Danvil to check their payments and accounts, send an email to Danvil and request for a password.
If you have visited Danvil Plans offices, kindly balitaan ninyo naman kami dito. It would mean a lot to us. Thanks a lot.
