Philippine Prudential Life Insurance Company

Updated January 16, 2018:

The Philippine Prudential Life Insurance Company (PPLIC) was placed by the Insurance Commission under CONSERVATORSHIP on November 4, 2016.

PPLIC is no longer allowed to sell new insurance products pending compliance with regulatory requirements effective November 4, 2016.

Atty. Moises A. Balon has been appointed as Philippine Prudential’s conservator.

PPLIC policy holders can file their claims with the conservator together with all supporting documents detailing the nature of their claims, basis and amount of each and every claim, either personally or by mail.

Address of Atty. Balon:
Suites 305-309 3rd Floor
AIC Burgundy Tower
ADB Avenue corner Sapphire and Garnet Roads
Ortigas Center, Pasig City
Phone: 902-2330

Here’s a list of troubled insurance companies as of Nov 2016.

 

These notes below were written in 2010
Since Philippine Prudential Life Insurance Company is associated with Danvil Plans, we’re going to write some information about this company.  A lot of info here were taken from the website of the Insurance Commission.

Philippine Prudential is an insurance company; it is not a pre-need firm.

It is different from pre-need firm Prudential Life Plans Inc. whose license was revoked by the SEC in 2009. These two firms are not affiliated with each other.

Philippine Prudential is one of 35 life insurance firms  whose licenses have been renewed by the Insurance Commission every year for the past years.  Their newest licenses are for the license year 2009 to 2010.

Of the 35 life insurance firms, Philippine Prudential is:

  • 17th in ranking based on premium income as of December 31, 2009
    640,144,183  pesos
  • 17th in ranking based on first-year premium as of December 31, 2009
    207,613,865
  • 22nd in ranking based on paid-up capital as of December 31, 2009
    123,807,730 pesos

As can be seen on both the websites of Philippine Prudential and Danvil Plans and in SM malls, the two firms use the same sales offices in SM Pampanga, SM Fairview, SM North Edsa, SM Megamall and SM Southmall.

49 Comments

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  1. Hi again Karla,

    Ang appointed receiver is Atty. Iris Sylvia Bonifacio. You can file claim thru her office at Suite 507 Pacific Center Bldg. San Miguel Avenue Ortigas 1605 Pasig City or directly at Insurance Commission with address at 1071 UN Avenue, Manila. Be ready with all supporting documents and valid IDs. Mas maganda personally. Advise ko lang ready mo na lahat ng supporting documents para hindi ka rin balik-balik

  2. Thank you sa info Jun! Paano mag file ng claim? Do i have to go personaly sa office? May tao kaya dun na maabutan? I tried sending them email as well pero wala akong natanggap na response at all. 🙁

  3. Hi Karla,

    I sympathize with you. We policyholders are in the same plight. Alam ko rin na marami policyholders ang hindi pa nakakaalam sa nangyari sa Phil. Prudential (PPLIC). Kasalukuyang nasa receivership sya effective Sept. 26, 2017. Pero ayon sa isang policyholder na tumawag sa Insurance commission effectively under liquidation na as of Feb. 7, 2018 meaning tuluyan na magsasara. Kung tatawag ka dun wals na siguro sasagot kasi baka wala na tao sa office nila sa Burgundy. Hawak ngayon ng IC ang kaso. Advise ko sayo Karla magfile na lang claim sa Insurance Commission. Paki basa na lang mga threads dito sa site for more info. We are doing our best to help all affected policyholders.

  4. Good day! Is there any update on Philippine prudential!? I keep on calling them on the phone pero wala sumasagot. I just learned this issue lately 🙁 naka auto debit ng bank account ko sa kanila, then, napansin ko just last sept 2017 they stop auto debiting my account na. How can i get my money back? Kakalungkot namn ito 🙁 saang phone number sila pwede ma reach? Ung di ka ihohold ng 3 hours tapos bigla nalng ma drop ung call 🙁 any info is much appreciated.. Salamat

    Karla

  5. Hi Carla

    Thank you for the updates and latest info. Malaking tulong sa mga apektadong policyholders ng Phil Prudential (PPLIC). Regarding valid IDs alam ko pwede ang passport, SSS ID, Driver’s License, Postal ID, Company ID for those employed, and Voter’s ID.

    We are all in these together and let us all help one another. Good luck to all.

  6. Hi Jun,

    thanks for your quick response. Regarding dun sa last post ko, for Philippine Prudential Life Insurance Co., Inc. un, Notice of Stay Order dated 27 sept. 2017. I just copied the last part nung page one. mejo confused ako kasi nung nag back read ako sa mga comments dito ibang name ng atty ung sinasuggest ni Nora.

    Dun sa mga nakatira abroad make sure na kumuha kayo ng SPA for your representative.

    Please refer list below for check list/Requirements for claims

    1. Policy face Page
    2. Contract Provision
    3. Certificate of Full Payment ( IF plan has been fully paid)
    4. Photocopy of Two government issued IDs

    IN case of loss of any of the above, an affidavit of loss is needed.

    sa case ko nawala ung policy contract ko nung 2012 so what I did nagrequest ako ng copy from PPILC, kumuha ako ng affidavit of loss. pero not the same ung binigay saken.. Hoping na valid pa rin sya.. meron akong certificate of full payment nirequest ko sya 2013.. kukuha rin ako ng SPA for my brother. ask ko lang ung valid 2 IDs ko are Passport and permanent resident card ko sa Canada. chineck ko nmn sa website ng phil govt valid naman sya… matagal n kasi expired ung PRC ko and mahihirapan akong kumuha ng ibang IDs sa pinas… kuing may suggestion po kayo please let me know 🙂

    thanks a lot!!! let’s hope for the best…

    Carla

  7. Hi Eulysses,

    Try ko lang sagutin ang tanong mo ha. If you say you are a policy holder, di ba dapat may hawak kang policy? In my case kasi, may hawak akong policy which I intentionally terminated when I found out that PPLIC waas already under conservatorship. meaning nanganganib na sya magsara. That was last Feb. 2017. I went for the cash surrender value na lang kahit na hindi ko na makuha ang full refund. I wrote a letter to PPLIC detailing my claim for refund which they received and stamped acknowleged. Ito ang bibigay ko sa IC kung sakaling mag schedule na ng payment. Kumpleto pa naman ang aking documents.

  8. Hi, Jun P.!

    I’m a policy holder rin of PPLIC. WOuld a statement of account from the bank suffice if some of my payment receipts are still missing? In addtion, do you have any resources sa web on how to you make a claim document? Thanks and regards!

  9. Hi again Claud. Kung wala po kayo certificate of full payment iready na lang ang policy contract, mga payment receipts saka mga valid IDs. Antay na lang po ng notice from Insurance Commission kung saan at kelan mag file ng claims. Sa pagkaalam ko po pwede naman ang authorized representative magfile kung nasa abroad kayo.

  10. Salamat po Sir Jun P.
    wala po akong certificate of full payment. Hindi ko po nakuha last year nung nagbakasyon po ako. SOA (Statement of Account) lang po ang meron ako, pwede na po kaya yun as proof of payment?
    How about filing of claim, pwede po ba ako makapag file ng claim kahit nasa abroad ako?

    Maraming salamat po ulit

  11. Hi Claud,

    Naintindihan ko po sitwasyon nyo lalo na wala kayo sa Pinas. Lahat po tayong policyholders ay talagang worried dahil tuluyan na po mag liquidate ang PPLIC. Advice ko po sa inyo iready na lang lahat ng supporting documents lalo na po ang certificate of full payment kasi pagkaintindi ko waiting na lang kayo ng maturity. Sa totoo lang po , MEDYO MALABO NA MABAYARAN LAHAT ng contract price o lahat ng premiums paid kung paying pa.

  12. hello po, ngayon ko lang din po nabalitaan yung tungkol sa PPLIC. Sobrang worried din po kasi policy holder din ako and waiting na lang po sana ng maturity.
    Paano po ba ako makakapagfile ng claim since OFW po ako at kasalukuyang buntis e medyo maselan din po kaya hindi din ako pinayagan ng OB na magtravel.
    Please help naman po.

  13. Hi Carla,

    I’m glad to be pf help. Kaya wala pa sa website ng IC ang notice of liquidation meron kasi delay ng posting mga 1 or 2 weeks. Delayed rin ang posting ng notice of conservatorship at receivership nila kaya late ko na rin nalaman. I FULLY AGREE with you na nakapanghihinayang ang lahat ng binayad natin. Pag liquidation medyo matagal ito maaaring taon ang itagal. So guys prepare for a LONG HAUL.

    One other thing Carla. Yung latest post mo I think refers to Prudentialife Plans Inc. (PPI) MAGKAIBA ITO sa Phil. Prudential Life Insurance Co. (PPLIC). Ang PPI 2009 pa naliquidate yan . I hope aware ang iba dito. MAGKAIBA yung 2 Carla.

  14. Hi Everyone,

    It’s me again. I just want to ask if there’s procedures for claiming. Based sa latest post ng IC for PPILC “ALL POLICY HOLDER’S, CREDITORS AND INTERESTED PARTIES ARE DIRECTED TO FILE AND ADRESS THIER CLAIMS TO INSURANCE COMMISION, THROUGH ATTY. IRIS SYLVIA LUCERO BONIFACIO AT SUITE 507 PACIFIC CENTER BUILDING, SAN MIGUEL AVE., ORTIGAS BUSINESS CENTER, 1605 PASIG CITY OR THE INSURNACE COMMISION AT 1071 UNITED NATIONS AVENUE, MANILA”.

    Please advise po.

    Kind regards,

    Carla

  15. Hi Jun,

    Thanks for the info..Yan din advise saken ng sister-in-law ko magwait kung may ibang insurance company na sasalo… chinecheck ko rin ung website ng IC from time to time… wala nmn ako nakita na for liquidation na sila..if that’s the case, then I need to apply na for claim. Hirap kasi nandito ako sa Canada.. di na rin ako umaasa na makaka-claim ng 100% nakakasama lang ng loob kasi hard earned money un.

    thanks everyone! let’s hope for the best..

    Carla

  16. Thank you kim for the latest info. So, here guys a bit of bad news for all of us. For liquidation na daw ang PPLIC AS OF fEB. 7, which means tuluyan na sya magsasara. Kung gano katagal abutin, nobody knows. Nangyari din kasi ito sa CAP kung maalala nyo. At ang alam ko sa ganito Imposible ang full refund. Baka kalahati na lang ang maibalik satin KUNG MAY MAIBALIK PA!

  17. I called insurance commission this afternoon and learned that PPLIC is now under liquidation stage since Feb 7, 2018 (no notice/info posted on IC website). My worry is that this may take years and refund amount is not yet known. Expect much lower than the total premium paid. Any claim daw ay after liquidation of assests na.

    Saved my income to pay for this for 4 yrs already. Tsk tsk. Any way to hasten and ensure 100% refund?

  18. Hi Michel and Jovi. I’ll try to answer your concerns the best I can from what I know. I am also a policyholder of PPLIC and have 3 policies with them, which i’ve been paying for more than 5 yrs. already I have alredy STOPPED PAYMENT last Feb. 2017 upon knowing that PPLIC was already under conservatorship that time. Kaya sya nalagay sa conservatorship may problema na kasi sa kanyang finances. Sa ngayon effective sept. 26, 2017 nasa receivership stage na sya at kung walang papasok na receiver sorry na lang tayo at maliquidate sya at tuluyang magsara. Hindi sya makapagprocess ng anumang claims pag nasa receivership kasi meron stay order ang IC. I hope I gave clarity to some of your concerns. Antay na lang tayo for further developments. Stay tuned to this site. Magtulungan na lang tayong policyholders.

  19. I am now badly in need of financial assistance and thinking in depth of any possible resources that i could have, when PPLIC suddenly came across my mind. I am a policyholder in such company, paying my monthly premium for 3 and a half yrs already. It’s just today upon online check that i’ve known about the status of PPLIC which I don’t have any idea on what conservatorship is. I am worried about it, for all those times that I’ve sacrificed not to spend even for my primary needs just to have enough budget to pay for my premiums. All I wanted now is how could I get back my money 100%. Please give me reasonable guidance, and it will be greatly appreciated. Thank you.

  20. Help, ngayon q lang po nalaman na may problem pala ang PPLIC, 4 yrs. and 6mons. Na po aq nagbabayad sa kanila. How can I refund my money kung nasa abroad aq? Isa po akong ofw.

  21. Hi jun, oo, napaka-horrible talaga. Nagsakripisyo, nagtipid, ipinagpalibang bilhin ang mga kelangan, nag-overtime, pumasok kahit holidays, nag-sideline, tumayo sa bus, tapos mawawala lang. Masakit sa tiyan at sa dibdib…

  22. Most welcome Ms. Nora. Try my best to help fellow policyholders of PPLIC. All of us are affected by this issue. I’m constantly following developments in this regard. It’s so unfortunate that something like this should happen to the company. Kawawa naman tayong lahat kung mapunta sa wala ang binayad nating premiums. Pinaghirapan din naman natin yun

  23. Hi Jun, thanks a lot for replying to Carla and giving a helpful and informative answer.

  24. Hi Carla. Under receivership sa ngayon ang Phil. Prudential as of Sept. 26, 2017. Suspended ang license niya to sell new policies. At meron din stay order ang Insurance Commission putting on hold the processing of all claims. I would suggest that you already file your claim now with the Office of the Conservator for possible consideration kung sakaling tuluyang magsara

  25. Hi,

    Thanks for the info. I live outside the Philippines, I have finished my 5 yrs policy with them nung 2013 pa I’m just waiting for maturity nya to claim which is 2023 pa.. Please advise kung pano kami nakaka-claim.

    thank you

    Carla

    thanks

  26. Hi Mich.kasalukuyang nasa receivership ang phil. prudential. Hindi sila makaprocess ng claims kasi meron stay order ang Insurance Commission na regulator ng life insurance companies. Ang ginawa ko nagterminate na lang ako ng 3 policies ko with them at antayin na lang kung kailan malift ang stay order para makaprocess sila ng claim.

  27. Hi po. . .ano po ba dapat ang dawin para makuha ang refund namin. .paki advice nman po sana kami. . .

  28. Thanks a lot, Jun, for the updates. Really so horrible for the policyholders.

  29. Latest info po for everybody. As of Sept. 26, 2017 under receivership na po ang Phil. Prudential Life Insurance Co. I have 3 policies with them and have decided to cancel all my policies nung malagay sila under conservatorship last Nov. 4 2016. Kung wala papasok na receiver, for liquidation na ang kasunod. Kawawa mga policyholders !

  30. Hi Russel, ito po ang address ng PPLIC conservator na si Atty. Moises A. Balon.
    Suites 305-309 3rd Floor
    AIC Burgundy Tower
    ADB Avenue corner Sapphire and Garnet Roads
    Ortigas Center, Pasig City
    Phone: 902-2330
    Send by mail or bring personally all your supporting documents and IDs. Better to call first.

  31. HOW CAN I GET MY MONEY BACK ?

    PLEASE HELP US ON THIS.

    THANK YOU !

  32. Hi Everyone,

    I have finished my 5 yrs policy and 15yrs endowment, i just got back abroad and seen this thread. Is there anybody there that have already filed inquiry or claim via email? please help. thanks

  33. hi
    i was not aware of the insurance status until i visited their main branch sa ortigas earlier today. 2weeks ago,i went to robinsons pampanga withiout knowing na wala na ung office nla doon at buti n lng may contact ako sa dati nilang empleyado sa pampanga. then, after an hour and a half, na-entertain ako ng one of the company’s employees. dun k lng mlaman n under RECEIVERSHIP n raw sila and had advised to file a claim since i finished paying 3yrs of teh contract. the thing that they guaranteed was the cash involved after completing at least 3yrs and nothing less,which means that the amount is less than 50% of what i have struggled to find ways of paying my Security Builder Policy for 3yrs. worst case is,there’s no specific timeframe on how long can i wait to get the claim.pati nga dw ung scholarship na kasama sa policy ko ay di pa insured and that i had to validate from the school if tinatanggap p nla ang PPLIC.additionally, stop payment muna sila so di ko bbayaran ang 4th yr ko this 2018. if na uplift daw ung case and magkaroon ng mga investors uli ang insurance, then tuloy pa rin daw ang service nla. but this is enough. this was really a bad experience for me.

  34. Good day
    Paano po kaya nmin mababawi un naibayad nmin s philippine prudential?
    Thank you

  35. Hi kkgaling ko lng sa sm southmall branch ng pplic…all pf a sudden wla na dw sila don?.now ko nkita d2 sa website na under conservatorship?.and maturity ng inssurance ko is 2025 pa..pero gs2 kona sana kunin lahat ng pera ko..possible p kaya mkuha ko pera ko?..pls help po guys…thnks in advance

  36. Hi ask ko lang po kakatapos ko lang bayaran yong premiums ko and maturity date is 2027. If PPLIC is under conservatorship, is it possible na makuha yong whole amount na binayad ko?

  37. Hi Mylene, please check this: http://www.workingpinoy.com/danvil-plans/
    This is the Insurance Commission’s email: pubassist@insurance.gov.ph

  38. Hi ask ko lang po kung makukuha ko paba ang pera ko sa Danvil mag mamature po ang plan ko sa 2016.umuwi po ako last year para mag pa check at gamitin ang insurance ko pero sabi ng prudencial mula nung March 2013 dina nag bayad ang Danvil.Pinatatawagan nila ang Danvil sa akin para alamin kung bakiit pero diko sila makontak.sa ngayon nag aalala ako sa inivest ko diko alam kung makukuha ko pa.Pls give me some advice thank u..

  39. Hi Janneth, bagong policy ba ito? Ang kelangan sa PPLIC ay kulitin mo rin sila kahit 16th day na. Sori at wala na akong iba pang ma-advice.

  40. Ask lang po sana ako I submitted already the documents in my policy tsaka cancellation letter nung july 27..Pero wala po clang binigay na cancel upon inception na statement of account.Bali bukas po pang 15days ko na and nagwoworry po ako kc baka sarado cla kc holiday..Pwede ko ba makuha sa ibang branch nila ung SOA ko na cancelled na..or kung d pwede, pwede ko parin bang makuha ung SOA ko na Cancelled kahit pang 16days na.Thanks po..

  41. Hi Ms. Nors,
    Thanks for your response..
    More power to you!

  42. Hi amy, I’ve read that some will file their own lawsuits while some will accept PPLIC’s decision. It’s natural to get frustrated and angry… worked really hard for the money… Sorry but I can’t do anything to help. Blogging against pre-need owners without integrity is all I can do. It will really come down to your own decision. take care.

  43. Hi Ms. Nors,
    I’m really upset and don’t know what to do!
    I received a call from PhilPrudential, to tell me that their offer of goodwill is just until 30 sept 2013, meaning only 30% of payments from 2010 to march 2013!
    Do we have a choice? Please help…
    Thanks in advance for any info, regarding this 🙂

  44. Hi Nors,

    Please help if you have info on the cancellation made by PPLIC on the No Claim Bonus that they have acquired from Danvil? or other readers who have the same policy.
    Malapit na matapos yung policy ko and i am expecting to get back all my premiums:-(
    Please help.
    Thank you!

  45. Hi she, I wish you asked for the return of your money immediately. I don’t know if you can still get your money back because more than 2 weeks have passed. Dapat meron kang kasama na matapang o authoritative kapag babawiin mo ang pera mo. Write a letter describing how you were misled or how you were deceived and that you demand for the return of your money. Merong mga samples online — i-google mo: sample cancellation letter prudential life.

  46. hi pls help me pano ko po mairerefund yung perang nakuha nila sakin? may 9 ko po naavail policy nila. i want a full refund pero kung my bawas mga magkano po kaya?

  47. Arlene B. Mantiles

    Mam/Sir

    Please help me. Where I can file my claim for my pre-need plan that will be due on May 18, 2016.
    Thank you.

    Arlene

  48. Hi ike, updates are here: http://www.workingpinoy.com/danvil-plans/ Am so sad too about the developments…

  49. hi. i was rather late in checking danvil issue. i am an ofw and completely paid all premiums. i even visited their makati office – probably during 2009 or 2010. for reason i cannot understand i was so assured that things are well after they have taken the matter from Family First. my plan maturity is still on 2016. What is the current status. will PPLIC be able to release the face amount when it becomes mature. Please help in acquriing an update. Thanks.

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